Partnership Card (John Lewis)

Anthorn

Doc_N wrote: »

I understand perfectly well who owns and runs Partnership Card, as you could have seen from post #35.

I've no idea why you'd have thought the reference was to John Lewis management in any event. I made no reference to JL at all - the post relates entirely to HSBC, who run the operation. John Lewis aren't even agents - they just take a commission for the use of their name.

Perhaps because you didn't mention HSBC in your post? Do you have proof that John Lewis take a commission from HSBC for the use of their name? If so, link please.

Doc_N

Anthorn wrote: »

Perhaps because you didn't mention HSBC in your post? Do you have proof that John Lewis take a commission from HSBC for the use of their name? If so, link please.

Not sure why you're looking for 'proof' but this might help you:


"John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership."

cairndog

Doc_N wrote: »

Not sure why you're looking for 'proof' but this might help you:


"John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership."

Sounds like I need to cancel my Partnership card but not sure how if they aren't answering phone/emails ?

I am looking at transfering balance now so do I have to action this through John Lewis ?

Any helpful suggestions please.

ManzanaBoyz

Write an email directly to the Chairman of John Lewis: [email protected] and you WILL get a response from his office, followed up by personal contact from one of the JLFS team.

Anthorn

Doc_N wrote: »

Not sure why you're looking for 'proof' but this might help you:


"John Lewis Financial Services Limited (a subsidiary of HSBC Bank plc), registered in England under Company Number 4645530. Registered office: 8 Canada Square, London E14 5HQ. Authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 (Financial Services Register no 715060), and under the Payment Services Regulations 2009 (Payment Services Register no 542750) for the provision of payment services. 'Partnership Card', 'John Lewis Finance' and other terms including 'John Lewis' are John Lewis Partnership brands and John Lewis Financial Services Limited uses them under licence from the John Lewis Partnership."

But where is the proof that John Lewis gets a commission from HSBC. Couldn't it be the other way around or couldn't it just be a mutually beneficial partnership without monetary reward?

raddy59

Wait 'til you get a statement with charges and have to sort the bl**dy mess out. spent an hour this morning sorting it out, they insisting I should pay the late payment charge because I missed the payment - despite the fact they changed my reference number withoutinforming me so my alwayd on time paymet was rejected. disgrace

Gers

raddy59 wrote: »

Wait 'til you get a statement with charges and have to sort the bl**dy mess out. spent an hour this morning sorting it out, they insisting I should pay the late payment charge because I missed the payment - despite the fact they changed my reference number withoutinforming me so my alwayd on time paymet was rejected. disgrace

I almost had the same problem yesterday - tried to pay by FP as usual, money bounced back, tried again, money bounced back again. Rang my bank, customer service agent tried, money bounced back.

Then I rang Partnership Card, seems that the reference number is the 16 digits on the credit card. I got a renewal card in June, hadn't used it until again until recently and so just found this out. Once I set up a new payee with the new card reference number payment went straight through.

On the plus side I asked for a contactless card and one is being sent out.

planteria

is it a good card points/cashback-wise? is there an equivalent cashback rate? i'm generally bagging 1% in straight cashback.

Eagalitarian

Received my statement today, late payment fee refunded, but still attempting to charge me interest despite the fact that I'd pointed out to them the only reason for applying interest was because THEY'D not accepted a full payment in October. Additionally, I'd written a formal complaint around three weeks ago, only response is an acknowledgement saying they will respond "within 8 weeks"!!!! Shocking customer service. Won't be shopping in either JL or Waitrose until this is resolved.

Doc_N

Eagalitarian wrote: »

Additionally, I'd written a formal complaint around three weeks ago, only response is an acknowledgement saying they will respond "within 8 weeks"!!!! Shocking customer service. Won't be shopping in either JL or Waitrose until this is resolved.

With you entirely on the complaints handling. I'm still waiting for a response to a formal complaint made 6 weeks ago, and they're getting very close to the 8 week point at which it can be escalated to the Financial Ombudsman Service.