Partnership Card (John Lewis)

Anthorn

Good for me now: Logs in first time every time and I can access all pages and features. Maybe the deluge of everyone re-registering is over now. Waiting for the mobile app now.

Deep_In_Debt

I managed to re-register and login ok today and it seems to be working fine.

As above, maybe everyone re-registering at the same time caused the problems.

enthusiasticsaver

Reregistered and working ok for me. I can't find the app though.

Anthorn

enthusiasticsaver wrote: »

Reregistered and working ok for me. I can't find the app though.

Expand the "How do I download the mobile app" FAQ

Our mobile apps are on the way – they'll be available in the App Store and on Google Play soon.

https://www.johnlewisfinance.com/

The only apps I can find in the App Store at the moment is the John Lewis shopping app and the My John Lewis card product scanner.

Six

Is anybody having difficulty with the CSV export. I've used this feature for years on the old platform with great success. Eventually I've managed to get onto the new site but find CSVs I download for last months statement have loads of transactions missing. Also if I try to print the same happens.

I think the new site is extremely poor up to what we had before, I'm very disappointed with it.

ellymoo

I'm much happier with the new site. It is actually showing all payments made to the account which it never used to - just "last payment received".

nbrewitt

I've just received my first "new look" statement arggh, the transaction totals don't add up correctly and my attempts at online payments keep getting bounced back. Back to the drawing board JL

daveyjp

My online payment by direct transfer from bank account bounced back today.

Check the reference number on the bill against your card number.

CuddlesTC

nbrewitt wrote: »

I've just received my first "new look" statement arggh, the transaction totals don't add up correctly

Mine don't either - quite pleased to hear it's not just a problem at my end. Hopefully it'll come right when my next DD payment goes through *fingers crossed*

Eagalitarian

Only became aware of problem when card was declined in Waitrose. Returned home later that day to find post included letter from Partnership Card alleging overdue payment and separate bank statement indicating payment had been sent but declined by Partnership Card. Phone call requesting information met with half hearted apologies and reference to "website problems". Told a £12 default charge would be waived "as a goodwill gesture", as if I was the one who'd done something wrong and they were doing me a favour! John Lewis Group's halo continues to slip. It is unclear how much of this shambles is down to JL and how much to HSBC, but affected customers deserve a formal apology rather than platitudinous, stereotyped press releases.