Can't get past welcome/log in screen (boot up) - windows

catoutthebag · 30 September 2016 at 5:33AM

Having real trouble with my laptop and windows lately.

I used to have win 8.1 and upgrades to 10

Laptop became very slow and sluggish

I did a 'fresh install a month ago which improved things

Yesterday I typed in my password, but then it was taking ages to get to the start screen and never getting through

I think it's happened once or twice before a long time ago, but eventually it worked, but not this time

I did a quick search and seems others had this too.

I hit shift and restart to get to the options page

I can

- system repair
- system restore
- fresh reinstall and keep files

I don't have stuff backed up I think (but don't think all files are important, but ideally don't want to wipe it)

I don't have a win backup/repair DVD (laptop doesn't have a dvd slot, but I have an external DVD drive)

It's an Acer aspire e13.

So,

I tried the fresh install overnight, but that doesn't seem to work.

I'm going to try system repair and then system restore point (I believe I tried at least one of those last night, but didn't work)

Clearly it's a software issue

What on earth are my options after these 3 are exhausted,?

absolutely had enough of windows computers now

catoutthebag · 30 September 2016 at 6:02AM

It says system repair couldn't repair issue

Final try is system restore to 25/9/16 before a critical update occurred apparently

catoutthebag · 30 September 2016 at 6:05AM

System restore didn't work as an issue occurred while scanning file or system

What are my options?!?

Fightsback · 30 September 2016 at 7:38AM

Do you have access to another PC and possess a USB memory stick ?

catoutthebag · 30 September 2016 at 9:46AM

Yea I have a USB stick and can access my parents PC

Fightsback · 30 September 2016 at 11:15AM

catoutthebag wrote: »

Yea I have a USB stick and can access my parents PC

Download the w10 iso and try a reset from that, choose the keep everything. However you might have HDD corruption and this might not be successful in restoring your existing files.

A comprehensive guide can be found here:

https://www.infopackets.com/news/9681/7-ways-repair-or-factory-reset-windows-10

catoutthebag · 30 September 2016 at 12:06PM

Great thanks will try

jshm2 · 2 October 2016 at 9:51PM

It maybe the problem is your hard drive rather than Windows. Have you done a scandisk check and disk health check?

A lot of the time these problems are due to failing HDD's - the best option is to get yourself a new drive and clone your existing one over before it dies.

Fightsback · 3 October 2016 at 8:21AM

jshm2 wrote: »

It maybe the problem is your hard drive rather than Windows. Have you done a scandisk check and disk health check?

A lot of the time these problems are due to failing HDD's - the best option is to get yourself a new drive and clone your existing one over before it dies.

Could be many other reasons, exhaust other possibilities before rushing out to buy new hardware.

One thing I always do is get rid of hybrid shutdown/fast start up as it can cause lots of startup shutdown problems, not to mention locking your disk if something goes wrong and you need to recover files which is where linux comes in handy.

movinghelp · 3 October 2016 at 10:14AM

Right I finally got somewhere, pressed the novo key. No joy. Then pressed fn and f2 and now have the setup utility screen with information, configuration, securiry, boot and exit. Any advice??

In security I have the options to secure boot, reset to setup mode or restore factory keys. In boot I have usb boot, pxe boot to lan and pxe ipv first.