SCS Carpet Fitter Ruins Door - No Response

Marktheshark

The next stage is to obtain a quote for a new door, it is not a expensive door, about the £40- £50 range, they come pre-finished and would need fitting.
I would obtain a quote from a joiner and offer them the opportunity to pay for it .
Then follow up with a letter before action stating you will let the district judge pick apart the agent /principle argument.

jgallcash

Absolutely not. NO MORE CUTTING :D

Seriously though the left side is fine and clears the carpet without catching but is close enough to avoid drafts. The right side is huge.

It's just as bad when the door is open

jgallcash

Marktheshark wrote: »

The next stage is to obtain a quote for a new door, it is not a expensive door, about the £40- £50 range, they come pre-finished and would need fitting.
I would obtain a quote from a joiner and offer them the opportunity to pay for it .
Then follow up with a letter before action stating you will let the district judge pick apart the agent /principle argument.

Mark I appreciate your feedback. Is this paperwork depending?

I understand anything without the paperwork is speculation but is there ANY way they could wriggle out of this when they have instructed a fitter?

Alice_Walker

jgallcash wrote: »

I didn't know that no Holly.

I opened up a Resolver account after the endorsement on this very website and saw it as a place to keep things in one place (within an app on my mobile)

I have no idea what other redress I can bring other than there is an ombudsman for these matters and there's the small claims court. I'd love to hear whether people think the Ombudsman is in any way worthwhile or indeed if I could/should bring a small claim - particularly on the issue of SCS using a (presumably) independent fitter for the work.

The endorsement may relate to MoneySupermarket's part ownership of the company

The SCS website states that your contract with the fitter is separate, although they then go on to specify the fitting rates, which implies they set the rate (it would be unusual for all fitters to charge the same rate). On the information given I would suggest that they are a party to the contract, I wouldn't be surprised if they take a commission from the referral also, but you'd need to go to small claims to get a ruling as such, and it may not go in your favour.

I take it you've complained to the fitter directly?

Marktheshark

Do not rule out, Trial by social media.
A new way to get a result, hit social media accounts such as Twitter and face book with pictures of the butchered door.

jgallcash

Alice_Walker wrote: »

The endorsement may relate to MoneySupermarket's part ownership of the company


I take it you've complained to the fitter directly?

Thanks Alice - I don't have the contact details for the fitter. Never had his details.

I bought the carpet and set a date with SCS. On the day I get a phonecall from a private number saying i'm mr x and I'm on my way to fit your carpet.

He did the job with his assistant and as we had just moved in we didn't speak much if at all until he was finished and half way out the door.

I did an inspection of the carpet (he was a good carpet fitter) and then gave him an amount of cash (I can't recall the amount as this was in March/April) but certainly sub £100

You are right - The SCS website says the contract is separate from the contract to buy and deliver.

I'd be interested to know whether this has been tested or whether its worth testing?

Marktheshark

I would doubt they would want it testing.
If they feel the fitter is responsible they will have to counter claim the loss from the fitter.
However if it heads to small claims they have to send at very least a qualified solicitor to court.
For the cost of a new door, well these firms run on pounds shillings and pence.
I doubt they would let it get that expensive.

neilmcl

jgallcash wrote: »

Hi Neil.

Firstly I really appreciate your input. I've pasted in the other two photos that I have below. I am at work so can't take further photos to prove the point just now.



Aside from the aesthetic which in fairness isn't so much of an issue with the bottom of a door - the gap itself means that there's
quite a draft that comes through. Not so much a problem in the height of summer but come the winter it will be.



I think it's quite easy to sit on the sidelines and suggest that I'm being OTT but the fact is that I paid SCS nearly £1000 and I don't think it's unreasonable to ask that they don't make a mistake of this nature.

The more infuriating part though is that they simply have't responded to my complaint.

Thanks for the extra photos. TBH, I hadn't noticed the door hinge in the original photo so assumed, incorrectly, that the door opened from the right, in which case I agree he's done a bit of a hatchet job.

Mr_Poves

Not really relevant , but this is why I stick to carpet fitting and not joinery , carpet for carpet fitters , wood for joiners .
I've seen joiners and carpet fitters actually plain the top of a door rather than the bottom , then the hinges have to be moved etc etc .
The best one was a £600 fire door !
Places like scs charge top dollar , rip you off at every turn and then charge extra's like delivery ( the fitter brings it and won't see a penny )
The carpets may seem cheap when on offer , but add all the extra's and it's a batty slap .
My advice always use someone local or an independant , things always go wrong when dealing with multiple points of contact .

[Deleted User]

jgallcash wrote: »

I sent an email complaint about this in May via the Resolver website and received no response.

Not every retailer is signed up to Resolver. Why involve a third party anyhow? Not sure if your "final" letter is going to do any good, what you need is to send a Letter Before Action (LBA).

Why on earth did you ask a carpet fitter to do joinery work in your home?
Did you pay him separately for this work? It won't have been part of the fitting costs agreed with SCS.

Fat_Walt wrote: »

It's about the twenty quid mark.
The furniture can be reused so it's about another £50-80 to fit.

Yeah, hollow six panel Broadland Style door, £21 in B&Q (or two for £34).
Manufacturer allows 6mm off any given edge, any more and the guarantee is void.