Car Warranty

arcon5

saul wrote: »

I don't manually charge it, its automatically done by the engine.

Still a case for wear & tear?

Yes

saul

arcon5 wrote: »

Yes

I hope I can rest my case with this case question from a car purchaser and reply from Lexus.
http://blog.lexus.co.uk/how-does-lexus-hybrid-drive-work/ (chk last question at bottom of page)

Question from user:

Hi, I am interested in buying a pre-used Lexus CT200H – 2011 (110,000 miles). As the battery warranty has expired past the 5 years/60,000 miles mark, should I expect to have to buy a new battery and if so how much do they cost? Thanks, Terry

Reply from Lexus:

Hi Terry,
Thanks for your post. All batteries used in our cars are designed to last the lifetime of the vehicle. However, if you would like extra piece of mind we offer extended warranties which can be found here: http://www.lexus.co.uk/owners/warranty-and-insurance/#LexusCareExtendedWarranty. Hope this helps and if you have any more queries please let us know. Many thanks.

I have seen this reply in other forums too.

So Lexus advice people to take the extended warranty to have a peace of mind.

bigjl

Are you still asking for advice or searching the Internet in the hope of convincing people to agree with you?

The vehicle you are talking about is an 10/11 year old Hybrid that was expensive to buy new

It is complicated

Batteries lose their ability to hold charge as they get older

The battery in a Lexus Hybrid can be refurbished for less than you think

Probably cheaper than employing an independant engineer.

Good luck finding one that has the expertise in the UK

You might have to fly one in from the US or Japan

bigjl

saul wrote: »

I hope I can rest my case with this case question from a car purchaser and reply from Lexus.
http://blog.lexus.co.uk/how-does-lexus-hybrid-drive-work/ (chk last question at bottom of page)

Question from user:

Hi, I am interested in buying a pre-used Lexus CT200H – 2011 (110,000 miles). As the battery warranty has expired past the 5 years/60,000 miles mark, should I expect to have to buy a new battery and if so how much do they cost? Thanks, Terry

Reply from Lexus:

Hi Terry,
Thanks for your post. All batteries used in our cars are designed to last the lifetime of the vehicle. However, if you would like extra piece of mind we offer extended warranties which can be found here: http://www.lexus.co.uk/owners/warranty-and-insurance/#LexusCareExtendedWarranty. Hope this helps and if you have any more queries please let us know. Many thanks.

I have seen this reply in other forums too.

So Lexus advice people to take the extended warranty to have a peace of mind.

And now your car is too old for the extended warranty

bigjl

saul wrote: »

I just found this article on Lexus's blog. !Please look down where it says: How long do they last. !

http://blog.lexus.co.uk/how-does-lexus-hybrid-drive-work/

It says: !

The battery is designed to last the life of the vehicle. In any case, your battery is warranted for five years. The batteries are much larger than regular car batteries as they need to generate and deliver sufficient voltage to power the car at low-speeds without any support from the petrol engine. Their production does have a small, additional impact on the environment, but this is more than compensated for by the environmental benefits of driving a hybrid car.

Procedures are also in place so that each battery can be recycled, arranged through Lexus dealerships.



Is this proof and do I have case now?

No

You don't have a case now, or then

bigjl

saul wrote: »

Lexus have said battery needs replacing, alarms came on the car.

I am really surprised by this. You buy protection from reputable company but end up with a poor service.

Can you upload a picture of any warning lights ?

bigjl

saul wrote: »

Bill is £2400 to get it fixed. Paid £1000 for 2 years warranty.

Covered until my warranty runs out. There's no specific exclusions.

I can't find anywhere where Lexus says battery should last x amount of years or mileage

Why can nobody find a Lexus Warranty covering a vehicle in its 10th, 11th and 12th year?

But since there is a mileage limit regardless your argument is pointless

arcon5

Actually if Lexus are claiming these batteries are designed to last the lifetime of the vehicle and as op has demonstrated the high voltage batteries is not an exclusion of the warranty then I fail to see how they can get out of paying for it!

saul

bigjl wrote: »

Why can nobody find a Lexus Warranty covering a vehicle in its 10th, 11th and 12th year?

But since there is a mileage limit regardless your argument is pointless

Section 1.1, subsection (h):

From their T&C

(Eligible vehicle) is less than 10 years old and has less than 140,000 miles on its milometer at the start of the first warranty period if the vehicle was not purchased through the Lexus Approved Used Car Programme with the benefit of a Lexus Extended Warranty;

So, as long as my car was not 10 years old when I bought the warranty, it is irrelevant how old it is now. Lexus sold me the warranty before my car was 10 years old

saul

arcon5 wrote: »

Actually if Lexus are claiming these batteries are designed to last the lifetime of the vehicle and as op has demonstrated the high voltage batteries is not an exclusion of the warranty then I fail to see how they can get out of paying for it!

That's the crux of my argument. They still refusing to pay.