Sky TV retention deals ( post your haggling successes )

james87

Jobbydooze wrote: »

How did you get to the point on the website to get to the live chat, all I can seem to see is if you are new customer and tried it that way and they wouldnt talk to me as I wasnt new

Go here:

https://secure.sky.com/mysky-extras/stay-with-sky

james87

dprovan wrote: »

I have the 60% offer on tv also. Does anyone know if that includes HD? I have everything sport, movies, boxset and HD

It's 60% off whatever your current TV package is. The only thing it doesn't include is the Sky Sports HD add on which is £6 per month. As i've mentioned if you want to change your package before your 60% off discount starts, give Sky a call.

edmund_blackadder

james87 wrote: »

It's 60% off whatever your current TV package is. The only thing it doesn't include is the Sky Sports HD add on which is £6 per month. As i've mentioned if you want to change your package before your 60% off discount starts, give Sky a call.

If you add stuff to your package, won't that tie you in to another 12 month contract and therefore exclude you from negotiating 60% off?

james87

edmund_blackadder wrote: »

If you add stuff to your package, won't that tie you in to another 12 month contract and therefore exclude you from negotiating 60% off?

You are tied into a new 12 month contract but it will be at 60% off for those 12 months.

teddysmum

edmund_blackadder wrote: »

If you add stuff to your package, won't that tie you in to another 12 month contract and therefore exclude you from negotiating 60% off?

It could if you added something in a couple of months' time and not at the time of accepting the deal. 12 months (except in rare cases) is the 'fee' for having a discount.


People have found that taking a mid -term offer cancelled their current discount, so best to start the 12 months with the package you expect to require.

Jobbydooze

james87 wrote: »

Go here:

https://secure.sky.com/mysky-extras/stay-with-sky

Thank you that's a great help

edmund_blackadder

james87 wrote: »

You are tied into a new 12 month contract but it will be at 60% off for those 12 months.

teddysmum wrote: »

It could if you added something in a couple of months' time and not at the time of accepting the deal. 12 months (except in rare cases) is the 'fee' for having a discount.


People have found that taking a mid -term offer cancelled their current discount, so best to start the 12 months with the package you expect to require.

So at the time of 're-joining' ask for whatever extra stuff you want to add to your package to be included in the 60%?


I cancelled last week, but when I 're-join' (after I've been switched off) I'll probably want to add Cinema, especially if I can get 60% off that too.

[Deleted User]

edmund_blackadder wrote: »

So at the time of 're-joining' ask for whatever extra stuff you want to add to your package to be included in the 60%?

You'll certainly be offered a deal to stay, but offers are not "bespoke" and you don't simply request 60% off Movies!

You have to make Sky believe you are serious about cancellation to get the best deals. So, when haggling you have to be coy and refuse deals which don't meet your requirements in the hope that they'll come back with a better deal.

lemon26

How have you all managed to get through on Live Chat? I've been trying now for a few days and it's continually busy....


Any tips are appreciated!

teddysmum

lemon26 wrote: »

How have you all managed to get through on Live Chat? I've been trying now for a few days and it's continually busy....


Any tips are appreciated!

I never have and hate all the typing, anyway. Also, though phone customer service is UK based, Sky do have some chat services abroad and those people tend to work on a script which they are unable to deviate from.