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Virgin Media retention deals (post your haggling successes)

edited 28 September 2016 at 7:45PM in Phones & TV
2.2K replies 382.7K views
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Replies

  • edited 12 January 2018 at 2:39PM
    leewleew Forumite
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    edited 12 January 2018 at 2:39PM
    Rang Virgin, best they offered on first call was 20mb capped £14 a month If go over it's £21.00, turned it down.

    Does anyone think I'll get a call by retentions? guy was nice enough, he put me on hold and spoke to his Manager who then came back with the above 'deal'

    I never knew they did 20mb!

    I get the feeling I won't get a call with him having spoken to his Manager <-- maybe Retentions he spoke to?
  • tazwhoevertazwhoever Forumite
    1.3K posts
    Part of the Furniture 500 Posts Name Dropper
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    Been with VM many years and always ring them yearly through retentions.
    Had to ring today for renewal contract.
    Not a good deal - BB 50 and Talk 24/7 for £19 pm (paid also line rental saver)
    I think good deals are gone!
    Could I got this cheaper through VM?
  • ScoobyZScoobyZ Forumite
    434 posts
    Part of the Furniture 100 Posts Photogenic
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    I think the problem is we call them every year and threaten to leave and then always stay.

    So this year I have left as I didn't get a deal. I'm now going to flick around providers like I do with GAS and Electric. I know Virgin offer the fastest but if you speed test in the evenings it's often a 1/4 of the speed you are paying for.
  • leewleew Forumite
    685 posts
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    I have now got the disconnection email :(

    Please tell me they will phone and beg me to stay :o

    I've been with them for years and could do without the hassle of moving!
  • edited 15 January 2018 at 9:13AM
    GarfGarf Forumite
    93 posts
    Part of the Furniture Combo Breaker
    edited 15 January 2018 at 9:13AM
    Garf wrote: »

    Currently got the Full House (XL) package with Vivid 200 fiber option broadband, talk weekends and telephone rental for £35 per month. About to jump to £79.99 (+ Landline at £19)

    Exactly the same thing will happen with me next month.
    Have phoned VM up.

    They have offered the V.I.P at £88. Same for new customers :(
    Being passed onto retentions now :rotfl:

    I received the disconnect email shortly after this phone call on THURSDAY.

    On SATURDAY morning the "loyalty team" rang me up.

    1st offer was £78 for what I have at the moment (so, discount my Landline - that I dont ever use) - NO
    2nd offer (after a lot of waiting) was what I have at the moment for £60 - Almost YES

    During this time I had been discussing our TV usage with my wife.
    We have a Smart TV with NOW TV built in. Most of our TV is on-demand these days.
    So all I want is the high-speed internet - I also work at home for a Software Company. So I use the internet heavily in the day.

    3rd offer - 200Mbps (with Landline) for £30 = YES

    I've already got NOW TV Enterntainment pass for £3.49 (more channels than Virgin) and Sky Movies (more Films than Virgin "Sky Movies") free for 2 months.

    Oh, and I still get to pay £8 for my Virgin Sim (4GB (Rollover - Free WhatsApp, Facebook & Twitter), 2500 minutes, unlimited texts)

    :money::beer::T
    "Never underestimate the predictability of stupidity"
  • robtirobti Forumite
    183 posts
    Part of the Furniture 100 Posts Combo Breaker
    Can I ask, I have been into my account and there is no where to put your contact number, any help?
    Thanks
  • Alias_OmegaAlias_Omega Forumite
    7.8K posts
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
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    We were 50MB for £24 for 12 months, this was upgraded to 70MB, then recently up to 100MB. The price increased to £26.47. We contacted them with concern, fully happy with the service..just cost is a factor as going up to £42. New customers get 50MB for 27mb etc...

    Left the phone call without agreeing anything, however i had TalkTalk via Quidco open and proceeded to place the order, inc active line take-over.

    Received a telephone call from Virgin yesterday, however missed it. Also received a Virgin Survey....

    Next step....await call...or even chance it by contacting them saying we had a missed call.
  • edited 16 January 2018 at 2:34PM
    leewleew Forumite
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    edited 16 January 2018 at 2:34PM
    Virgin rang me today after I'd cancelled my broadband on Friday.
    hpmann wrote: »
    Got the call yesterday and was offered 100mb for £28 which I
    declined, so was offered 50mb for £23 with two months free which I accepted, so works out at just over £19 - still waiting for the confirmation email but the credit has already been applied to my account :)

    Yep more or less same deal as you hpmann, must be a standard deal.

    £23 with two months free for 70mb which I accepted, not the greatest deal but happy enough as it means I don't have the hassle now of switching.
  • karlie88karlie88 Forumite
    9.1K posts
    Tenth Anniversary 1,000 Posts Name Dropper
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    Virgin Line Rental with weekend calls and Vivid 100Mb internet

    Last year's deal that I got - £17/month for the above.

    Promotional credit/monthly discounts ended a couple of weeks ago, resulting in a new price of £43/month!

    Phoned up and got the same package for £18/month for 12 months.

    Good luck to others.
    :grouphug: :D Official MSE canny forumite and HUKD VIP badge member :D :grouphug:
  • leewleew Forumite
    685 posts
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
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    karlie88 wrote: »
    Virgin Line Rental with weekend calls and Vivid 100Mb internet

    Last year's deal that I got - £17/month for the above.

    Promotional credit/monthly discounts ended a couple of weeks ago, resulting in a new price of £43/month!

    Phoned up and got the same package for £18/month for 12 months.

    Good luck to others.

    Crikey looks like I've been done after seeing that :( cracking deal, did you refuse the first offer? I was thinking about it but chickened out and took the £23 + 2 months free :o
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