Virgin Media retention deals (post your haggling successes)

krisb1701d

I'm a new customer, thinking of going for the player bundle at £30 for the 100mb broadband. Does anyone know how i can get the V6 box, as it comes with the old tivo box. I see a lot of existing customers being able to upgrade to it for £20.

latecomer

you could phone or do online chat to ask if its possible to get the V6 instead of the standard box?

sw19

jsinc wrote: »

Talk weekends, not all calls. Although I don't actually have a home telephone.

What deal were you on prior? That's a great deal I would be happy to take that

wilson1973

I cancel then ignore the calls for a few weeks I know it will be them ringing as nobody else rings the landline,I then answer it in he last few days before cancellation due.

Last year my package cost I think about £33 for (just checked)calls weekend/tivo box basic/superfibre50 BB I range to cancel and did so then waited about 3 weeks tom answer the call to them and they knocked it down to £22 for a year,but this year they have said they could do £22 but I would have to pay line rental of £200 in one go,Last year they didn't charge this it was ordered but came through as a zero,as they had tricked the computer or something like that,I thought to myself well that's crap that still makes £40 a month and said no cancel it

nicknameless

So I've cancelled my VM services.


I enquired with sky regarding cost for broadly equivalent which with an intro offer comes in at about £73 per month with installation etc. factored in.


VM have rung and offered £90 per month (I think it was outgoing - 0800 number).


Not good enough. Will go through with the cancellation if need be but would much rather not have the hassle and stick with VM.


Am I likely to get any further calls or should I start making alternative arrangements now?


Cheers.

lounick

My son took out a virgin media student 9 month contract but had trouble leaving the contract. I complained to the ASA about the bad way the contact was advertised and the ASA upheld my complaint resulting in virgin media having to change their claim that it is a nine month student contract to what they are now calling a 12 month rolling contract reduced for nine months (which I do find rather amusing). My problem is I now believe because of this proven misadvertising, my son should be entitled to the extra money he had to pay whilst trying to end the contract after nine months. I have phone them several times and am promised a return phone call which never happens.

devon_guy

My deal was ending. I cancelled on Monday. Just been called and offered 200mb broadband, unlimited calls, sky movies and 6 months Netflix for £43 A month. Pleased with that!

brotherbarry

The deal I got when signing up, haggled with a door to door sales rep.

For £58;
Mix TV
100mb fibre
Anytime calls
BT Sport
Asian Mela

There was an issue getting the Asian Mela added to the package, so I got them to wave the £20 joining fee.

Couple of days left before the coolinig off period goes, but I'm not sure how much lower I could get them to go!

fuzzgun19

fuzzgun19 wrote: »

Just called them, they didn't want to know. Just confirmed the date and said I should get an email in the next few days.

If I sign up to BT or Sky, is there any cooling off period, could I change my mind?

So, I signed up with BT online. Next day got a call from VM offering a deal only £1 over what I was paying before, including a powerline thing to try to get wifi better.
Thought about it for a few days then called them back and accepted.

VM knew I'd signed for BT, so worth ordering from a competitor to get VM to get their azz in gear lol

BT cancelled over chat.

AnyaLord

I'm not sure I'm in the right thread but I'm having some issues with virgin media. My bill came in at £50.90 so I called them up to try and haggle with them. I managed to get a deal with faster broadband with a new router delivered for free for £46. I forgot to ask them something so called back and while I was there I ask to confirm my new deal. Lucky I did as the person I spoke to told me it wasn't £46 a month I'd be paying it would be £61. I've tried disputing it with them as it was their rep that made the mistake by not taking off the discount, but they wouldn't budge except to put my bill back to £50.45. Is there anyway I can get them back down to £46 that I was originally offered???
Thanks in advance