Virgin Media retention deals (post your haggling successes)

jsinc

M125 + talk weekends due to go up by 30%+ in April. New local fibre provider offering 100MB @ £15 p/m so cancelled with VM. Retentions called back and offered M250 BB only for 18 months @ £14 p/m with no April hike and accepted it.

MuckChucker

I've yet to receive any word of price rises from VM (even though I've received plenty of other emails) but I would assume I'm to expect a rise - I feel I may have said the same thing here last time.
I'm currently on what was the Bigger Bundle @ £45pm:
- M200 broadband [supposed to be 100 but doubled due to Volt O2 mobile]
- Maxit TV
- Phone [basic I assume, it's never been connected] 

I've engaged them a few mins ago to get some clarity and am in a Whatsapp conversation. . . well, at the moment it's "We are sorry you are still waiting. .  ."

I'm getting the impression that they're being a bit more tight than usual with the offers. Is this so?
I'm not accepting anything less that the current Bigger Bundle new customer offer which is ~£40. We'll see how it goes. I've never actually done the cancellation before, the offered deals have generally got to an acceptable level while on the phone with them.
Is the cancelling and signing up in the wife's name still an option?

I've not checked this time but know from experience that BT and Sky deals get nowhere close to what we currently have.

EDIT:
So my WhatsApp chat has informed me that my plan is to go to £60pm from 01/05/23. I've just noted that BT have 500 fibre with TV Sport bundle (can't believe HD is still an add on!) for £46.99pm and that's with £105 TCB. Interesting times. . .

SaverRate

MuckChucker said:

I've yet to receive any word of price rises from VM (even though I've received plenty of other emails) but I would assume I'm to expect a rise - I feel I may have said the same thing here last time.
I'm currently on what was the Bigger Bundle @ £45pm:
- M200 broadband [supposed to be 100 but doubled due to Volt O2 mobile]
- Maxit TV
- Phone [basic I assume, it's never been connected] 

I've engaged them a few mins ago to get some clarity and am in a Whatsapp conversation. . . well, at the moment it's "We are sorry you are still waiting. .  ."

I'm getting the impression that they're being a bit more tight than usual with the offers. Is this so?
I'm not accepting anything less that the current Bigger Bundle new customer offer which is ~£40. We'll see how it goes. I've never actually done the cancellation before, the offered deals have generally got to an acceptable level while on the phone with them.
Is the cancelling and signing up in the wife's name still an option?

I've not checked this time but know from experience that BT and Sky deals get nowhere close to what we currently have.

EDIT:
So my WhatsApp chat has informed me that my plan is to go to £60pm from 01/05/23. I've just noted that BT have 500 fibre with TV Sport bundle (can't believe HD is still an add on!) for £46.99pm and that's with £105 TCB. Interesting times. . .

I called them today as I have M250, Maxit TV and Weekend phone paying £44 a month currently going up to £59 a month in May. 

After over an hour on the phone plus 10 mins to outbound retentions I accepted:

M250, Maxit TV and Weekend calls for £29 a month until the price rise where it will then go up to £44.00

Not overly impressed especially after being on the phone for so long but outbound retentions said they couldn't lower any further. Its not a new contract so end Jan 24 so can negotiate a new contract before the non-cancellable price increase in April/May 2024. Has anyone been able to get the above for less than £44 a month? 


Another success I had with my grandparents: (be interested to see what others think)

They were paying £125 a month for unlimited o2 sim, M600 volt, anytime calls, Maxit TV, sky kids, sky cinema, sky sports, bt sport, netflix 

Managed to get this down to £85 in total but on a new contract for them so they will be subject to the non-cancellable 2024 price increase. 

MuckChucker

SaverRate said:

MuckChucker said:

I've yet to receive any word of price rises from VM (even though I've received plenty of other emails) but I would assume I'm to expect a rise - I feel I may have said the same thing here last time.
I'm currently on what was the Bigger Bundle @ £45pm:
- M200 broadband [supposed to be 100 but doubled due to Volt O2 mobile]
- Maxit TV
- Phone [basic I assume, it's never been connected] 

I've engaged them a few mins ago to get some clarity and am in a Whatsapp conversation. . . well, at the moment it's "We are sorry you are still waiting. .  ."

I'm getting the impression that they're being a bit more tight than usual with the offers. Is this so?
I'm not accepting anything less that the current Bigger Bundle new customer offer which is ~£40. We'll see how it goes. I've never actually done the cancellation before, the offered deals have generally got to an acceptable level while on the phone with them.
Is the cancelling and signing up in the wife's name still an option?

I've not checked this time but know from experience that BT and Sky deals get nowhere close to what we currently have.

EDIT:
So my WhatsApp chat has informed me that my plan is to go to £60pm from 01/05/23. I've just noted that BT have 500 fibre with TV Sport bundle (can't believe HD is still an add on!) for £46.99pm and that's with £105 TCB. Interesting times. . .

I called them today as I have M250, Maxit TV and Weekend phone paying £44 a month currently going up to £59 a month in May. 

After over an hour on the phone plus 10 mins to outbound retentions I accepted:

M250, Maxit TV and Weekend calls for £29 a month until the price rise where it will then go up to £44.00

Not overly impressed especially after being on the phone for so long but outbound retentions said they couldn't lower any further. Its not a new contract so end Jan 24 so can negotiate a new contract before the non-cancellable price increase in April/May 2024. Has anyone been able to get the above for less than £44 a month? 


Another success I had with my grandparents: (be interested to see what others think)

They were paying £125 a month for unlimited o2 sim, M600 volt, anytime calls, Maxit TV, sky kids, sky cinema, sky sports, bt sport, netflix 

Managed to get this down to £85 in total but on a new contract for them so they will be subject to the non-cancellable 2024 price increase. 

Thankfully I have not had to ring them (yet), the Whatsapp person made a derisory offer to move me to the new Bigger Bundle (bandwidth bump for me) for £79pm which well, I won't describe my response. They have transferred me to retentions via whatsapp and that's where we currently are. . .I'll continue to work until I see a popup from them

I'd take what you've got, as mentioned I'm currently paying £1 more and I'm on M200 (because of o2 Volt benefits), if they put me on M250 like you, I think I actually get bumped to M350 because of Volt. So in essence I'd get a bandwidth bump for a £1 saving. BT would be proper fibre 500mbps, which I must admit I'm tempted to test having been on Virgin's cable for 5 years but the TV offering isn't as comprehensive (do we even really watch much of it????) for £46.99 minus £105 topcashback

Dunnsdale

I'm on broadband only with VM for £30 per month, going up to £37 from 1st May. Seems a lot for bb only! 

SaverRate

Dunnsdale said:

I'm on broadband only with VM for £30 per month, going up to £37 from 1st May. Seems a lot for bb only! 

What M package do you have for broadband? 

Dunnsdale

M125. Thanks for responding. 

SaverRate

Dunnsdale said:

M125. Thanks for responding. 

I was really hoping you were going to say a larger package but based on a new customer you could get that for £15 a month then after 6 months £30 a month for 24 months in total. By any chance was this the deal you had?

Alternatively £26.50 a month for £18 months. 

I definitely wouldn't accept the £7 increase and would try and haggle the £30 down abit.  

On the MSE broadband deals comparison page it shows Virgin offering new customers £100 vouchers too so in essence their equivalent monthly price is even less. 

If they don't offer you a price your happy with, cancel, then call outbound retentions on 020 3743 6947 and see if they can do a better deal for you. Outbound retentions arnt the same as normal retentions 

Dunnsdale

Cheers. Many thanks for your very useful advice. I was on an 18 month contract. 

SaverRate

Dunnsdale said:

Cheers. Many thanks for your very useful advice. I was on an 18 month contract. 

No problem, may also be worth checking other providers pricing and using them as a bench mark although Virgin normally say 'the speeds are not as good with other providers'. 

Please report back what deal you accept from Virgin (assuming you accept a deal from them).