Virgin Media retention deals (post your haggling successes)

ikr2

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

JIL

I have done 3 WhatsApp chats getting nowhere.

Dialled 150, couldn't help, put through to someone else who sounded bored and fed up. Couldn't help me. 

I'm near the end of contract with a £50 discount, but I have a virgin media sim.

I genuinely cant afford an extra £55 per month. I asked to drop some services but it doesnt make much difference. The best that can be offered is £99 plus a sim for £25. 


I said it was far too much and maybe I needed to cancel, the next thing I'm in the queue again where I was cut off.

It's very draining this business.

Can I go out of contract and cancel and then can my husband take out a new contract?

JamesN

ikr2 said:

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

As I’ve stated on the past few pages. You have to cancel to get the best deals! Only way to get proper retention deals is to cancel. They’ll call you back within the week. 

PZ19

JamesN said:

ikr2 said:

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

As I’ve stated on the past few pages. You have to cancel to get the best deals! Only way to get proper retention deals is to cancel. They’ll call you back within the week. 

My dad put cancellation in last Thursday 27th, no call back, so they losing a £1,200 contract. And yes his preferences are ticked to contact him

dander

Well, after I quit, they have now phoned and the insulting £48 immovable offer pre-quitting was replaced straight away with a £20 offer. They could have offered me way more than that before I cancelled and I would have happily taken it. Now, it's not worth it to me however low they go to continue playing these stupid games. Told them where to stick it. I'll pay more to be treated with decency and respect.

But I guess the point is, if you are willing to let Virgin play with you like a dancing bear, as JamesN says, full cancellation is needed before the good offers come. 

PZ19

dander said:

Well, after I quit, they have now phoned and the insulting £48 immovable offer pre-quitting was replaced straight away with a £20 offer. They could have offered me way more than that before I cancelled and I would have happily taken it. Now, it's not worth it to me however low they go to continue playing these stupid games. Told them where to stick it. I'll pay more to be treated with decency and respect.

But I guess the point is, if you are willing to let Virgin play with you like a dancing bear, as JamesN says, full cancellation is needed before the good offers come. 

Sadly I think other companies are just as bad, but I admire your principles.  How long did they take to call you?  Maybe you may get another call with even lower price!

dander

PZ19 said:

Sadly I think other companies are just as bad, but I admire your principles.  How long did they take to call you?  Maybe you may get another call with even lower price!

It was two days from cancellation to them calling, but I didn't answer the phone the first day, but they kept trying and spoke to me the next day. I arranged the new supplier the same day I cancelled, including porting my landline number over, which they would have to notify Virgin about, so possibly if the new supplier contacts them about the landline they move faster on the retention attempt.

PZ19

PZ19 said:

JamesN said:

ikr2 said:

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

As I’ve stated on the past few pages. You have to cancel to get the best deals! Only way to get proper retention deals is to cancel. They’ll call you back within the week. 

My dad put cancellation in last Thursday 27th, no call back, so they losing a £1,200 contract. And yes his preferences are ticked to contact him

Update now been called and sorted. £68 maxit tv, sky sports Hd, 200mb bb.  Was going up to £132 when his deal ended, quoted £80 from 1st retention offer pre cancellation.   Matches Sky price including cash back, but far quicker broadband.

tg99

PZ19 said:

PZ19 said:

JamesN said:

ikr2 said:

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

As I’ve stated on the past few pages. You have to cancel to get the best deals! Only way to get proper retention deals is to cancel. They’ll call you back within the week. 

My dad put cancellation in last Thursday 27th, no call back, so they losing a £1,200 contract. And yes his preferences are ticked to contact him

Update now been called and sorted. £68 maxit tv, sky sports Hd, 200mb bb.  Was going up to £132 when his deal ended, quoted £80 from 1st retention offer pre cancellation.   Matches Sky price including cash back, but far quicker broadband.

I’m on the same except SD sky sports. Currently £67 with contract due to end in mid March so will be doing my cancellation call in next week or two. Did you have to push much to get the £80 offer? 

PZ19

tg99 said:

PZ19 said:

PZ19 said:

JamesN said:

ikr2 said:

M100 broadband (and weekend calls) is £42 now, and will be £50 in April. Called them tonight quoting Vodafone's 100mpbs package for £22 (available for my postcode via MSE comparison). Virgin said the best they can do is £37.

My problem is we have been so long on cable here (over 20 years) that the speed I am quoted from alternatives to Virgin is never ultrafast (only up to 60-ish mbps). I think that's because the BT line into our property has not been connected or upgraded since the 20th century!

I'm not sure what to do next: contact Vodafone and see if I can get the100mbps speed?

As I’ve stated on the past few pages. You have to cancel to get the best deals! Only way to get proper retention deals is to cancel. They’ll call you back within the week. 

My dad put cancellation in last Thursday 27th, no call back, so they losing a £1,200 contract. And yes his preferences are ticked to contact him

Update now been called and sorted. £68 maxit tv, sky sports Hd, 200mb bb.  Was going up to £132 when his deal ended, quoted £80 from 1st retention offer pre cancellation.   Matches Sky price including cash back, but far quicker broadband.

I’m on the same except SD sky sports. Currently £67 with contract due to end in mid March so will be doing my cancellation call in next week or two. Did you have to push much to get the £80 offer? 

The £80 was from the first retentions guy after telling them wanted to cancel.  Cancellation went in, and he was prepared to leave, got call yesterday offering £68. Still think he could have got that down if he had waited, but he was happy with that.  I pay £56 for that with sports in HD, so be interesting chat when mine ends in summer