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Lloyds fraud

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  • DrSyn
    DrSyn Posts: 897 Forumite
    Part of the Furniture 500 Posts
    If what you write is true, are sure you are not at fault in any way, then you could go through the banks formal complaints procedure. T

    https://www.help.barclays.co.uk/faq/making-a-complaint/how-do-i-make-a-complaint-.html
  • "Suggesting somebody else saw it and has used the card."
    No one has access to my house. The card was hidden away.
  • Why would I bother making all this up? really my life is too short. I'm just concern for the future and if something like this could happen again. The bank was Lloyds. thank you.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why would I bother making all this up? really my life is too short. I'm just concern for the future and if something like this could happen again. The bank was Lloyds. thank you.

    In that case - if you are not using the account DESTROY the debit card.
  • baggers02
    baggers02 Posts: 146 Forumite
    I would imagine the problem you will have is proving you didn't let someone else use the card or you took reasonable steps to safeguard the card and the PIN, given the card is still in your possession. I don't think you'll be getting your £20 back.
  • ROY47
    ROY47 Posts: 555 Forumite
    Part of the Furniture 500 Posts Combo Breaker Car Insurance Carver!
    edited 13 June 2016 at 8:44PM
    Has the cashpoint got a camera attached ?

    most of the ones attached to banks near me have
  • not sure If it does. I don't even know what cashpoint is. I may try to call the bank again or better go to a branch and see if they can find out.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 13 June 2016 at 8:56PM
    I live in my house with my Girlfriend ...
    No one has access to my house.
    dunno.gif
    Thrugelmir wrote: »
    The ATM used was close by. Suggesting somebody else saw it and has used the card. Not something you wish to consider but the probable truth.
    And even if the ATM had a camera and you get a photo of some person that you don't know, this won't prove anything.
  • mikeheisenberg
    mikeheisenberg Posts: 15 Forumite
    edited 13 June 2016 at 8:59PM
    my girlfriend did NOT use the card. She doesn't even know where the card is and even if she did she would not be using my card. She also does not know the pin. We are not teenagers here. Again this is not about the 20£ (would be nice to get them back) but to find out how this has have happened. I'm really puzzled. I can only think someone messed with it before it was posted.
  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    IF (and it's a HUGE if) someone "messed" with it before it was posted, how do you explain someone using your local ATM ? Cards aren't dispatched from your local branch. A fraudster wouldn't just take £20 and it wouldn't have been from your local ATM.
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