Add your feedback on energy supplier Iresa

minimike2

Right, time to add my switch experience.

I applied on 10/02/17.

Everything was going ok following the initial 14 days, got a start date for the supply of 12th March.

The electricity started 10th March. No news on the gas.

20th March - Raised support ticket as no news on gas and no start date showing up.
29th March - Raised support ticket again as 9 days and no response.
30th March - Messaged on Facebook as this seems to be the done thing these days to get a response. Odd.
31st March - Response on Facebook. Told was just awaiting a start date.
6th April - I message again as no response and no start date. Iresa lied to me, saying British Gas objected to the transfer (this is a out and out lie. British Gas did no such thing and given I was £600 in credit, would have no grounds to do so anyway). Then it turns out it was an issue with the IGT and had to be referred to them (SO WHY LIE TO ME IN THE FIRST PLACE???).
14th April - Advised that my application is cancelled in the system, because of a system glitch. .....ok then.....
28th April - Supply starts. Asked to provide a meter reading online. Log in - Meter points not set up so I can't actually provide the meter reading


I had also timed it so that I would have my payments at the start of the month. For some reason they decided to cancel my direct debit and start a new one on a random day, apparently now on the 22nd of the month. Minor issue but this is very annoying as I like all my bills to come out at the start of the month.

11 weeks to complete the transfer. Not on at all. It appears to be another case of them being unable to work properly with anyone who has an IGT. Now I just need to see if I get hit with the incorrect bill calculations for my gas. I hope the "cheap" tariff makes this company worthwhile, but I suspect this time next year they will have gone bust and I will end up with coop energy like the last lot who went under.

Blackdog

footyguy wrote: »

The confirmation email tells you why the meter readings you submit may not appear, and even if they do, it can take up to 14 days.

Edit:
It's not actually a confirmation email. As the email says:
"This letter is to acknowledge the receipt of your meter readings"

Yes and it is interesting that they talk about the need to validate readings. I was aware that opening meter readings had to be validated but strange that all meter readings have to be. Also I am way over the 14 days for the Feb and March meter readings so for the first time ever my readings have not passed validation (that never happened with previous suppliers) and the April ones appeared on my account within 24 hours so still doesn't make sense to me.
I note what you say about their email acknowledging receipt and not confirming the readings.
As long as from now on the readings appear in my account and the bills are accurate I will be happy!

Blackdog

E.ON_Company_Representative:_Malc wrote: »

Glad you liked our website Blackdog.

Have you received our final bill yet? Make sure the readings we close to match those Iresa start with. This stops the same energy from being charged twice. Any discrepancies and an Agreed Reads Dispute (ARD) can be raised to re-agree them. Provided, that is, the difference is above set thresholds. These are 250 units for electricity and 45/125 units for a 4 dial imperial/5 dial metric gas meter.

If the difference is below these thresholds, it'll mean paying one supplier for more units than expected but this is balanced out by paying the other supplier for less units.

Hopefully this won't be the case and the all will go through as it should.

Malc

Hi Malc,


Yes meter readings were the same for closing and opening. I have had separate final statements for electricity and gas. Electricity was £2.06 in credit which I have received but the gas was £28.44 in credit and that has not been paid despite the statement being dated 27 Feb 2017.

System

Blackdog wrote: »

Yes and it is interesting that they talk about the need to validate readings. I was aware that opening meter readings had to be validated but strange that all meter readings have to be. Also I am way over the 14 days for the Feb and March meter readings so for the first time ever my readings have not passed validation (that never happened with previous suppliers) and the April ones appeared on my account within 24 hours so still doesn't make sense to me.
I note what you say about their email acknowledging receipt and not confirming the readings.
As long as from now on the readings appear in my account and the bills are accurate I will be happy!

The validation of meter readings is something that can get people very excited: 'Why don't they trust me etc'?

The truth is that:

a. Some people cannot be bothered to provide a meter reading when requested.

b. Some people misread their meter.

c. At a time of rising prices, some people deliberately lie just to save a few £s.

d. Transfers get delayed.

martyp

I'm still not sure what to make of Iresa at the moment. I switched at the end of February. I called them and arranged for the switch to be started at that point to make the most of my previous cheaper tariff that was ending.
Since switching my online account has all been set up and now 3 monthly payments have gone through fine as well as a bit of interest on the balance already.
They've asked me a couple of times for meter reads and have submitted about 4 now through the site and had email acknowledgement. I then received a bill for £0 which just gave me my current credit balance.
I submitted a query on the 11th April asking why it only shows my opening reading on the account and none of the following ones. That shows as a support ticket but with no response.
I'm wondering whether to phone and speak to them or just leave it as it is and keep just submitting my readings?

footyguy

martyp wrote: »

I'm still not sure what to make of Iresa at the moment. I switched at the end of February. I called them and arranged for the switch to be started at that point to make the most of my previous cheaper tariff that was ending.
Since switching my online account has all been set up and now 3 monthly payments have gone through fine as well as a bit of interest on the balance already.
They've asked me a couple of times for meter reads and have submitted about 4 now through the site and had email acknowledgement. I then received a bill for £0 which just gave me my current credit balance.
I submitted a query on the 11th April asking why it only shows my opening reading on the account and none of the following ones. That shows as a support ticket but with no response.
I'm wondering whether to phone and speak to them or just leave it as it is and keep just submitting my readings?

The supplier will only bill you to VALIDATED meter readings.
It clearly states this in the email you receive.
Your readings (apart from the opening one) don't appear to have been validated if they are not being shown on your account.

At least you earn 4% interest on the credit you must be accruing on the account :money:

martyp

footyguy wrote: »

Are your meter readings showing on your online account?

Nope, only the opening one. It's been much more now than the 5 days they suggest is required for validation. I think they've asked me twice now for my reading and I've submitted it on the online account and had an email each time to confirm receipt of it.

youravinalarrrf

martyp wrote: »

Nope, only the opening one. It's been much more now than the 5 days they suggest is required for validation.

The email receipt you receive tells you it can take anywhere between 1 and 14 days for the validation process to complete but usually only takes 1 or 2 days before the readings appear in your online account.

This letter is to acknowledge the receipt of your meter readings. Your meter readings have now been submitted for VALIDATION and will be available to view in your account if it is classified as "CORRECT" by reading validation rules. The time to validate your readings can take anywhere from 1 - 14 days.

martyp

youravinalarrrf wrote: »

The email receipt you receive tells you it can take anywhere between 1 and 14 days for the validation process to complete but usually only takes 1 or 2 days before the readings appear in your online account.

Yes but I submitted readings as follows:
22/3
9/4
24/4

So surely they must have been validated by now, at least the first one. The only one showing is the 1st March. I had that same email for every reading I submitted.

Biscuit_Tin

youravinalarrrf wrote: »

The email receipt you receive tells you it can take anywhere between 1 and 14 days for the validation process to complete but usually only takes 1 or 2 days before the readings appear in your online account.

This letter is to acknowledge the receipt of your meter readings. Your meter readings have now been submitted for VALIDATION and will be available to view in your account if it is classified as "CORRECT" by reading validation rules. The time to validate your readings can take anywhere from 1 - 14 days.

And it goes onto say...

• If you are a new customer, please wait at least 10 days for your submission to appear in your online account
• If you are an existing customer, please wait at least 5 days for your submission to appear in your online account

What if my readings fail validation?
It is not unusual for some of your readings to fail the validation process established by the energy market regulation. When this happens, the reading will not show up in your online account and we will not use it to bill you.

Given the volume of readings processed daily by the energy market agents, individual feedback on reading validation FAILURE is not practicable. Continue to submit your meter readings every month and we will generate a consumption based on your valid readings when one is available in your online account.