Add your feedback on energy supplier Iresa

molerat

itchyfeet123 wrote: »

Yup, but the key is to only complain once. If you spend time trying to get the problem resolved -- calling, more emails, etc, like you would with any other company -- the Ombudsman bonus payment will be worth less than if you'd used time at a minimum wage job.

I will only use the on line system and request an update at 4 weeks. Ombudsman is happy with that as "reasonable effort to resolve"

toshi

As an existing Iresa customer, I can see the clear improvement in terms of the customer support. I have contacted them via their web portal, not calling them, I have got reasonable replies within a reasonable time (a couple of days)


So frankly I am quite surprised with the Ofgem decision. But it seems that Iresa still remains significant backlogs? I feel so sorry for anybody suffering with Iresa.

Hengus wrote: »

It might have something to do with this:

https://www.energyvoice.com/other-news/175279/record-complaints-see-iresa-take-top-spot-as-worst-energy-company/

Quote: The company received the worst complaints score ever recorded by Citizens Advice at more than 9,000 per 100,000 customers – five times higher than the next worst supplier Toto Energy, which received 1,800 complaints.

Iresa scored just 0.35 stars out of a possible five for its customer service between January and March this year.

Unquote

What a bad publicity!! (Hope Iresa rating for April to June is improved …) As Iresa still remains the one of the cheapest tariff for us, so I just hope that they will manage their business well as a budget energy supplier…

System

toshi wrote: »

So frankly I am quite surprised with the Ofgem decision. But it seems that Iresa still remains significant backlogs? I feel so sorry for anybody suffering with Iresa.

so I just hope that they will manage their business well as a budget energy supplier!!!8230;

This is not their only worry. They are also under formal investigation by Ofgem for alleged breaches of Licence Conditions.

https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008

Given the number of complaints, I suspect that The Energy Ombudsman has accrued a fair amount of money in arbitration fees. It is difficult to see how any supplier could emerge from these pressures and continue to offer below average market prices.

fewkeste

Hengus wrote: »

Sadly, this is not clear cut. Ofgem has only just realised that credits owed to consumers that have transferred out from a failed supplier are not covered by the Supply of Last Resort and Consumer Levy Regulations. This is the subject of an ongoing Ofgem consultation. Ofgem!!!8217;s preferred solution is to add these credits to the Consumer Levy scheme.

Given that any credit held by a supplier who fails may not be covered, if I were a customer of Iresa with a credit balance (I'm not) I'd get out as quickly as possible or, alternatively, given that it's not easy to get your credit balance back, consider cancelling the Direct Debit so you use up your account credit quicker (hopefully before they go under.) You have been warned.

molerat

fewkeste wrote: »

Given that any credit held by a supplier who fails may not be covered, if I were a customer of Iresa with a credit balance (I'm not) I'd get out as quickly as possible or, alternatively, given that it's not easy to get your credit balance back, consider cancelling the Direct Debit so you use up your account credit quicker (hopefully before they go under.) You have been warned.

Any credit balance of current customers is covered, it is the credit balance of former customers that is not. If you stick with them until they fold you are fine, jumping ship could lead to problems.

fewkeste

molerat wrote: »

Any credit balance of current customers is covered, it is the credit balance of former customers that is not. If you stick with them until they fold you are fine, jumping ship could lead to problems.

Yes I appreciate that point - I was thinking it might be smart to run any credit balance down before moving so that you have very little credit owing when you move away. Surely it's better to get away rather than be with them when they fail given the grief/uncertainty that follows such an outcome.

FullForce

Give up molerat.

The mob mentality here, most of whom are not even supplied by Iresa, is supported by the views of MSE.

Iresa do not pay referral fees to anyone, so there is no value to MSE from them.

Look at the most recent MSE collective tariff offered. It was from one of the big 6 who rely on people like MSE to pursuade customers who have been leaving all 6 of them in droves to try and recover some of those customers, and are willing to pay MSE handsomely to do so.

They can afford it, have you seen their prices? :eek:

It's probably why they are all losing customers so quickly

Even MSE admitted you could save £100's elsewhere, but they still tried their best to push people to take this collective tariff, sending details to over 12m email accounts.

Perhaps it was because MSE stood to make £0.25million from that collective switch alone, and that was after paying out cashback.
This is based on MSE hitting their target. It was even sold on the old and tested sales basis of strictly limited availability, when it's gone, it's gone, etc.

https://www.moneysavingexpert.com/tips/20-06-2018/#energy

Bradders9126

I feel lucky now that I took them to court in January!
Received full amount that I was in credit and court/ bailiff fee’s!

Start proceedings now! Before it is to late.

nigelbb

fewkeste wrote: »

Given that any credit held by a supplier who fails may not be covered, if I were a customer of Iresa with a credit balance (I'm not) I'd get out as quickly as possible or, alternatively, given that it's not easy to get your credit balance back, consider cancelling the Direct Debit so you use up your account credit quicker (hopefully before they go under.) You have been warned.

I cancelled my direct debit when I left Iresa by moving house. They never did send me a final bill & I!!!8217;ve been waiting since last August. Happily it!!!8217;s me that owes then a couple of hundred pounds. I!!!8217;m happy to pay what I owe but they need to send my final bill first.

fewkeste

nigelbb wrote: »

I cancelled my direct debit when I left Iresa by moving house. They never did send me a final bill & I!!!8217;ve been waiting since last August. Happily it!!!8217;s me that owes then a couple of hundred pounds. I!!!8217;m happy to pay what I owe but they need to send my final bill first.

Smart move - Good for you