Add your feedback on energy supplier Iresa

Gambler

philng wrote: »

Transferred away to AVRO 5/3/18 phoned IRESA today was number 15 in queue but didn't have to wait long & spoke to a pleasant girl.

Queried why no final bill yet or refund of credit balance. She said she would finalise bill & arrange refund. Within minutes I received an e mail confirming both Gas & Electric refunds which I had already calculated and these were correct.

Quite painless surprisingly.

Transferred to Avro 11/02/18.


Finally managed to get a final bill on 03/04/18 with the promise of a refund for £220 within 7 days.


No refund and no response to support tickets.


Will try calling as you suggest.

Woofwoof

Get away as soon as you can! I have been in credit all year of the contract and now I am transferring away they say I owe £2k! The new supplier must have sent them a phantom reading (4x what it actually is). I got compensation from the Ombudsman for previous poor service, I'll need a lot more for this mess.

grumpycrab

Woofwoof wrote: »

The new supplier must have sent them a phantom reading (4x what it actually is).

The new supplier would have sent them what the readings validator came up with and what is listed on your new supplier's account as your start readings. Do the readings that you provided the new supplier with match with what's on your new account?

brewerdave

My leccy only account with IRESA seems to have gone into stasis; nothing has been altered/added to since my meter reading on 31st March. Wonder if the March bill will be produced or have all the staff been switched to answering the phones ??

itchyfeet123

Iresa finally issued me a Feb bill and appears to have redone all my previous bills. All my bills to December were previously based on estimates because Iresa wouldn't accept my readings because they were lower than the start readings, which they stuffed up. But I have several validated readings in Jan and Feb. Still, the bills say there was no valid reading available.

The size of my credit shot up when they did this. But I decided to actually calculate my total usage and total payments and the credit is about a third of what Iresa thinks it is today. Or half of what they thought it was yesterday when they had -- I thought -- been using the readings they recorded on the website. Moral of the story: even if Iresa accepts your readings and appears to do some calculation based on those readings, their calculation of your net position is probably still wrong.

rusty_frog

Sorry to all ex Iresa customers who are waiting for refunds.
I think I am partly to blame as before I switched away on the 12th February, I stopped my direct debit the month before.
Like most, I was in credit. The credit was for gas and a small debit showing against the electricity.
I emailed them and requested that the gas credit be used to offset the debit, and notified them I would be stopping the direct debit, and would settle the final bill when produced, by bank transfer.
My thinking was I would rather owe Iresa than the other way round.
Surprise no acknowledgement nor reply and no final bill has been received to date.
I reckon we owe about £40, but to say the least, Iresa's bills were never easy to follow.
So with that in mind, as I said before, sorry if I am holding up your refunds!:

nigelbb

rusty_frog wrote: »

Sorry to all ex Iresa customers who are waiting for refunds.
I think I am partly to blame as before I switched away on the 12th February, I stopped my direct debit the month before.
Like most, I was in credit. The credit was for gas and a small debit showing against the electricity.
I emailed them and requested that the gas credit be used to offset the debit, and notified them I would be stopping the direct debit, and would settle the final bill when produced, by bank transfer.
My thinking was I would rather owe Iresa than the other way round.
Surprise no acknowledgement nor reply and no final bill has been received to date.
I reckon we owe about £40, but to say the least, Iresa's bills were never easy to follow.
So with that in mind, as I said before, sorry if I am holding up your refunds!:

I did the same stopping my direct debit before I moved house last August & owe about £200 but have never received a final bill.

brewerdave

Charges for March have now appeared using an estimated reading for the changeover date for Flex 4 to Flex 5 that is MARGINALLY in IRESA's favour (no surprise there then:rotfl:) No bill yet.
What I have noticed,is that they are "estimating" to 2 decimal places , resulting in fractional usage in kwh, which they use to calculate the charge . Thought readings were rounded down as per Industry rules ??

System

brewerdave wrote: »

Charges for March have now appeared using an estimated reading for the changeover date for Flex 4 to Flex 5 that is MARGINALLY in IRESA's favour (no surprise there then:rotfl:) No bill yet.
What I have noticed,is that they are "estimating" to 2 decimal places , resulting in fractional usage in kwh, which they use to calculate the charge . Thought readings were rounded down as per Industry rules ??

What are they estimating to two decimal places? I would have thought that it will not matter for usage provided the same meter reading is used for the end of the last billing period, and the start of the new one.

If you are talking about calorific values for gas then the regulation is that suppliers have to use a figure which is truncated to one decimal place. For example, if the average calorific value during the billing period is 39.295 then the figure that has to be used is 39.2 not 39.3.

Farway

Still awaiting my final, electric only, verified reading /and bill to appear. Left 23rd March

Being better safe than sorry I cancelled my DD today, I'm in credit with enough in there to pay final bill once Iresa sort it out