Add your feedback on energy supplier Iresa

System

Grah wrote: »

Hi all


I cannot post all that has happened to me via Iresa. All the same as you guys upped my DD by 90% took payments out without discussing etc etc. I have tried contacting them as they have blocked my move - I didn't know they could do that, they will not put me on a standard contract but I don't want to be with them. I was up to date with payments but because they won't let me leave, more money is building up again, please help or advice me what to do. I am really at the end of my tether. Thank you

See above. Contact Citizens Advice and ask for the matter to be referred to the Extra Help Unit.

philng

Transferred away to AVRO 5/3/18 phoned IRESA today was number 15 in queue but didn't have to wait long & spoke to a pleasant girl.

Queried why no final bill yet or refund of credit balance. She said she would finalise bill & arrange refund. Within minutes I received an e mail confirming both Gas & Electric refunds which I had already calculated and these were correct.

Quite painless surprisingly.

zolablue25

philng wrote: »

Transferred away to AVRO 5/3/18 phoned IRESA today was number 15 in queue but didn't have to wait long & spoke to a pleasant girl.

Queried why no final bill yet or refund of credit balance. She said she would finalise bill & arrange refund. Within minutes I received an e mail confirming both Gas & Electric refunds which I had already calculated and these were correct.

Quite painless surprisingly.

I have also recently (30/03/18) transferred away as my contract was up and I'm at the end of my tether with them. I'm now with Affect who actually respond to email - wow! What a pleasant change.

I am owed £200+ by Iresa and its good to hear that you actually managed to get them to sort your final bill out. Hopefully they will sort mine out without too much trouble too (although, I'm not holding my breath)

philng

As a follow on credit already received back to account following call yesterday.

Used freephone number so dont be put off if queue is lengthy.

PaschalFun

miniemma wrote: »

Seriously??!!

Yes, seriously

Vendee

(Also posted in another thread.... apols)

In February, with the worst of the winter over, I noticed that my credit balance was approaching £100. I contacted them to ask for a partial refund and a reduction in my direct debit. They didn't reply so I contacted them again and said I would be cancelling my direct debit if they didn't act. Again no reply so I cancelled my direct debit and initiated a switch to a new electricity supplier. I have enough credit balance to take me up to the switch date but I reckon I will have trouble getting them to refund any remaining credit.

Last week I noticed that they haven't billed me or issued a statement for March. I phoned them (long wait) and they said that the delay is down to the Easter bank holiday but here we are on 10th April and still no statement for March. I'm sure they are up to no good because they know I'm leaving them. They are a complete bunch of crooks.

grumpycrab

Vendee wrote: »

and initiated a switch to a new electricity supplier.

Have you switched yet? Don'y worry about credit refund (yet); confirm you HAVE switched AND confirm the electric meter read with your NEW supplier.

Vendee

grumpycrab wrote: »

Have you switched yet? Don'y worry about credit refund (yet); confirm you HAVE switched AND confirm the electric meter read with your NEW supplier.

New supplier has confirmed switch will take place on 17th April as requested.

grumpycrab

Vendee wrote: »

New supplier has confirmed switch will take place on 17th April as requested.

No panic then. Give them your meter reading on the 17th (take a pic too!); they're responsible for ensuring that the reading gets to Iresa (via "validator") but you could open an (or add to any existing) Iresa support ticket. You've already cancelled your DD so nothing to do there. Put a 6 week mark in diary to chase Iresa for any remaining credit, ensuring that the transfer goes through with your new supplier...

System

grumpycrab wrote: »

No panic then. Give them your meter reading on the 17th (take a pic too!); they're responsible for ensuring that the reading gets to Iresa (via "validator") but you could open an (or add to any existing) Iresa support ticket and update them. You've already cancelled your DD so nothing to do there. Put a 6 week mark in diary to chase Iresa for any remaining credit, ensuring that the transfer goes through with your new supplier...

Excellent advice, but ........ Switch to/from most suppliers and there is nothing to do but to apply; provide meter readings; read the odd e-mail; wait about 3 weeks for a Final Bill and check your bank account about a week later.