Add your feedback on energy supplier Iresa

footyguy

poppellerant wrote: »

Anybody whose direct debit was due out at the beginning of the month should check to make sure it has left their bank. Noticing Iresa hadn't taken payment from me, my bank told me they haven't even tried to take a payment at all - so the problem wasn't at my end or to do with my bank. Iresa confirmed over the phone that several customer's payments have also not been taken when they due.

So make sure Iresa have taken payment from you, before spending what might seem like more than you normally have in your balance.

Did you get an email for the last payment due?

I did, and can confirm the money was taken, and is indeed credited to my energy account.

A company not collecting payments "from several customers" they were entitled to collect? Does that really sound like a company that has any cash flow issues, or as some suggest, is going bust before this year is out? :cool::rotfl:

brewerdave

footyguy wrote: »

Sounds like you either have used different anticipated annual usage assumptions or you overestimated your usage.

Nope -used the standard amount I always use for quotes:rotfl:

saving-mad

Finally! I've been with IRESA since April, they've been taking £57 a month since march and I've been keeping a close eye on our usage as weve not had any bills.
After ringing every week for months we finally have bills deducted for up to end August leaving as i suspected an overpayment of £350.
Hopping mad i sent them an email last friday saying they had a week to sort it out or i was cancelling my DD for 7 months to use up the overpayment. (we use £40 a month consistently)
Yesterday the reply came that they were reducing it to £42 and issuing me a refund!! hurray! 7 months to set us up properly! will be moving elsewhere ASAP if its cheaper. cowboys!

t0rt0ise

I only get a bill/statement when I ask for one. Otherwise they ignore me which is fine. As long as they are cheap I shall stay with them.

ASavvyBuyer

We have received statements on-line to download every month since we started with Iresa nearly a year ago. Same situation with an older relative that we helped switch their electric to them too.

We provided end of month electric meter readings on Tuesday and they have already appeared in the readings record and updated in the transactions account. Expecting latest statements in about 10 days time to download.

Have already renewed our contract with Iresa to continue supplying electric for another year when our current fix expires. No other company was cheaper, in our area for our consumption.

grumpycrab

ASavvyBuyer wrote: »

Have already renewed our contract with Iresa to continue supplying electric for another year

Stupid question - how do you do that (if its not too late)?
PS. on the assumption its easier to stay with Iresa than try and leave ;-)

Norman_Castle

poppellerant wrote: »

Anybody whose direct debit was due out at the beginning of the month should check to make sure it has left their bank. Noticing Iresa hadn't taken payment from me, my bank told me they haven't even tried to take a payment at all - so the problem wasn't at my end or to do with my bank. Iresa confirmed over the phone that several customer's payments have also not been taken when they due.

They still haven't taken my August payment. First payment after renewal

ASavvyBuyer

To renew a contract with Iresa

grumpycrab wrote: »

Stupid question - how do you do that (if its not too late)?
PS. on the assumption its easier to stay with Iresa than try and leave ;-)

Just go to the details page on your account and the option is there if you are within 49 days of the end of your current fixed contract. If you choose the option, you get an email confirmation straight away with the confirmed new rate, starting from the day after the current fix ends. Fortunately, we renewed before they introduced Flex5, so got the Flex4 rate.

footyguy

saving-mad wrote: »

Finally! I've been with IRESA since April, they've been taking £57 a month since march and I've been keeping a close eye on our usage as weve not had any bills.
After ringing every week for months we finally have bills deducted for up to end August leaving as i suspected an overpayment of £350.
Hopping mad i sent them an email last friday saying they had a week to sort it out or i was cancelling my DD for 7 months to use up the overpayment. (we use £40 a month consistently)
Yesterday the reply came that they were reducing it to £42 and issuing me a refund!! hurray! 7 months to set us up properly! will be moving elsewhere ASAP if its cheaper. cowboys!

So you joined them in April, and payment was set at £57 per month as per above, and by August (with all credits and deductions) you were already in credit by £350????:huh:

Before you call people cowbays, please refer to the terms you agreed to abide by - it's 6 months before they review your monthly payment.

With no early exit fees, you can switch today - not sure why you are still with them if you are so unhappy? :huh: (but do expect to pay more)

Good luck!

ASavvyBuyer

Fast response from Iresa again today.
Opened a ticket online this morning asking for the Direct Debit to be adjusted to match forecasted electric consumption over the next year.
Reply received within a few hours confirming the change.