Add your feedback on energy supplier Iresa

Norman_Castle

footyguy wrote: »

So you are saying you joined Iresa in June/July 2016, and you suddenly started getting this applied 6 months later, i.e December 2016, and now in October 2017 you don't think you should be being charged it???
How many paper bills have you received since December 2016?

If you request the paper bills stop, they will probably stop charging you the extra for them. :cool:

Good luck!

No I don't think I should be charged for something I didn't ask for. I didn't choose to have these bills sent to me or agree to pay for them. As I had no idea paper bills were optional or not sent to everyone why would I question receiving them.

No idea why you keep responding. You've got nothing helpful to say.

miniemma

Just switched Gas away to Zog. Let's see how that goes!

Couldn't find a cheaper deal for electricity yet.

Ombudsman - chocolate teapot.

molerat

£75 added to my balance and a sort of apology one day before the deadline !

footyguy

miniemma wrote: »

Just switched Gas away to Zog. Let's see how that goes!

Couldn't find a cheaper deal for electricity yet.

Ombudsman - chocolate teapot.

A useful reminder that people should check out seperate suppliers, rather than assume a dual fuel tariff is always cheaper.

I never put my gas with Iresa as I've been with Zog for a number of years and they have always been cheaper than Iresa.

But lately, I now see there are even cheaper suppliers for gas than Zog, so hopefully Zog will address this soon (before my existing deal is up)

jen_e80

I had no problems switching over and was happy with the speed and ease of the process. I am still happy with their website and easy submission of my meter readings, along with their prompt bill amendments
BUT, since the start of my contract (March 2017) I have clearly been paying too much per month as my account is now over £200 in credit :shocked:
When I contacted IRESA via their online Support Ticket system in July they replied telling me that I can request a Direct Debit amendment 6 months after my contract started, so at the end of September I contacted them once again.
They NEVER replied to that ticket, so I deleted it and started a new one in October, and again NO RESPONSE. Not even an acknowledgement. I am now struggling financially and need that £200+ but getting a response from them is non existent at the moment :mad:

grumpycrab

jen_e80 wrote: »

...but getting a response from them is non existent at the moment :mad:

They are active on Twitter (but doubt you'll get any refund - they've been paying all their fines with it!). https://twitter.com/IresaEnergy/with_replies

youravinalarrrf

Information for those Iresa customers who may or may not receive a strange phone call in the coming week or so.

brewerdave

Thank God -not South Wales !!
Also ,I presume they will be approaching dual fuel customers first.

itchyfeet123

I enlisted the Ombuds' office. Ombuds found in my favour, ordering Iresa to 1) apologise and 2) pay me £30. That's all well and good, but the actual cause of my problems -- Iresa replaced my opening readings with numbers they seemingly pulled out of thin air -- has not been solved. In fact, the Ombuds seemed to take Iresa's word that the delay in fixing the opening reads was because of a delay on my previous supplier's part.

Simple_as_ABC

We have been with Iresa on electricity only tariff Flex2 for almost a year now and have had no complaints whatsoever!
They offer great value and their website couldn't be easier to use.
On checking out the next years Flex4 contract, it seems they are still the most competitively priced.
To offer such great value, they must have fewer overhead costs, so it shouldn't be a surprise to find it difficult to contact them. I must say that I have never needed to though.
For the coming year we will definitely be staying with Iresa.