Add your feedback on energy supplier Iresa

FOREVER21

Hengus wrote: »

All suppliers have issues. Provided the customer keeps a close eye on usage and provides frequent meter readings then the problems are annoying but minor. There is no doubt that CS is struggling but they have taken action in the past to cut themselves off from consumers when time is needed to put things right.

" cut themselves off from from customers "
Just what you need from an energy company when you have an enquiry/ complaint.
I would prefer them to increase their front line staff in time of problems rather than close down communication, which can only lead to more frustration.
Iresa is on my list of potential suppliers, saving me around £130, but still not convinced it is a wise move.

icharus

FOREVER21 wrote: »

" cut themselves off from from customers "
Just what you need from an energy company when you have an enquiry/ complaint.
I would prefer them to increase their front line staff in time of problems rather than close down communication, which can only lead to more frustration.
Iresa is on my list of potential suppliers, saving me around £130, but still not convinced it is a wise move.

I have switched to Iresa but am nervous about it. The new protections mentioned by Hengus convinced me on the financial risk side, but I remain a little concerned over the transfer arrangements. This is because of my last switch which was horrendous and caused a great deal of stress over a year+

I remain nervous and have 6 days left of the cooling off period. In the unlikely event of a a comparative deal with one of the bigger companies appearing in the next 3 days, I could pull the plug. Having said that my last nightmare was with switching between two of the bigger companies, and this site is full of problems across the board.

Of course Iresa has no cancellation fees so I could still jump ship further down the road, if there are problems.

System

icharus wrote: »

I have switched to Iresa but am nervous about it. The new protections mentioned by Hengus convinced me on the financial risk side, but I remain a little concerned over the transfer arrangements. This is because of my last switch which was horrendous and caused a great deal of stress over a year+

I remain nervous and have 6 days left of the cooling off period. In the unlikely event of a a comparative deal with one of the bigger companies appearing in the next 3 days, I could pull the plug. Having said that my last nightmare was with switching between two of the bigger companies, and this site is full of problems across the board.

Of course Iresa has no cancellation fees so I could still jump ship further down the road, if there are problems.

There is no doubt that switching - or more accurately the transfer of a supply - is not as trouble free as most of us would wish. This is more to do with the part of the industry that sits below the suppliers. My electricity switch to Iresa was trouble-free. They were slow to set up my gas account blaming the fact that my supply is via an IGT. The latter had no effect on the actual transfer just the setting up of the online account which has taken two months. Am I worried - no.

My 99p app tells me that as of yesterday I owed Iresa £9.69 for my gas. My online account suggests that I owe a £ more due to the flawed calorific value calculation.

Even if it had taken 6 months for Iresa to set up my gas account, I would have been monitoring usage; payments and putting money to one side if my usage was higher than expected.

I am not sure that any new supplier can be blamed for what happened in the past, and losing out on a saving because of past problems makes no sense whatsoever to me.

icharus

Hengus wrote: »

There is no doubt that switching - or more accurately the transfer of a supply - is not as trouble free as most of us would wish. This is more to do with the part of the industry that sits below the suppliers. My electricity switch to Iresa was trouble-free. They were slow to set up my gas account blaming the fact that my supply is via an IGT. The latter had no effect on the actual transfer just the setting up of the online account which has taken two months. Am I worried - no.

My 99p app tells me that as of yesterday I owed Iresa £9.69 for my gas. My online account suggests that I owe a £ more due to the flawed calorific value calculation.

Even if it had taken 6 months for Iresa to set up my gas account, I would have been monitoring usage; payments and putting money to one side if my usage was higher than expected.

I am not sure that any new supplier can be blamed for what happened in the past, and losing out on a saving because of past problems makes no sense whatsoever to me.

I am not blaming a new supplier for what happened in the past! I am saying I am nervous because of a previous bad industry transfer experience. This site is replete with these experiences "across the board". It is endemic!

As with your situation the bad experience was mainly with the gas transfer. I agree that some of the problems may be with other organisations, but I also believe that there are communication problems between the respective sectors, and a failure to take ownership of problems, by the energy suppliers. A blame culture prevails.

Which 99p app do you use?

Raxiel

icharus wrote: »

I am not blaming a new supplier for what happened in the past! I am saying I am nervous because of a previous bad industry transfer experience. This site is replete with these experiences "across the board". It is endemic!

If it's any reassurance, you have to remember that a board like this isn't representative of the population as a whole. People rarely make posts about transfers going smoothly. My own cooling off period ends tomorrow, and I'm keeping my fingers crossed I won't be needing to make a big angry cathartic post about a botched transfer a month from now, but statistically it's much more likely to go right than wrong.

icharus wrote: »

Which 99p app do you use?

I'd also be interested to know this.

System

Raxiel wrote: »

If it's any reassurance, you have to remember that a board like this isn't representative of the population as a whole. People rarely make posts about transfers going smoothly. My own cooling off period ends tomorrow, and I'm keeping my fingers crossed I won't be needing to make a big angry cathartic post about a botched transfer a month from now, but statistically it's much more likely to go right than wrong.


I'd also be interested to know this.

Meters. Enter your tariff details (including the correct/incorrect CV calculation) and once you start entering readings in works out how much is owed. When you get a bill with an actual meter reading, you annotate the meter reading as a bill and it shows amount owed and amounts paid between bills.

https://grahamhaley.co.uk/meters/

martyp

Hengus wrote: »

All suppliers have issues. Provided the customer keeps a close eye on usage and provides frequent meter readings then the problems are annoying but minor. There is no doubt that CS is struggling but they have taken action in the past to cut themselves off from consumers when time is needed to put things right.

Thanks Hengus, I'll have to do some calculations. I just checked the calorific value showing in my old bills and it was 39.5 with Scottish Power until April last year then 39.2-39.3 with British Gas since. So I'd probably end up using more than predicted with Iresa.
I wonder if that's how they can offer such cheaper rates as they were able to make the money with the extra CV?

System

martyp wrote: »

I wonder if that's how they can offer such cheaper rates as they were able to make the money with the extra CV?

You are implying fraud when I would suggest that it is more likely that this is nothing more than a c8ck up on the part of the person responsible for compliance. Given that overcharging of as little as £6 a customer seems to be attracting a fine of 10 to 12 times the amount overcharged, then I suspect that this issue will be addressed very quickly.

Raxiel

Hengus wrote: »

Meters. Enter your tariff details (including the correct/incorrect CV calculation) and once you start entering readings in works out how much is owed. When you get a bill with an actual meter reading, you annotate the meter reading as a bill and it shows amount owed and amounts paid between bills.

https://grahamhaley.co.uk/meters/

Thanks, iOS only so no use to me unfortunately. Been looking for an Android equivalent but so far I've not found one that lets me record dual rate.

martyp

Hengus wrote: »

You are implying fraud when I would suggest that it is more likely that this is nothing more than a c8ck up on the part of the person responsible for compliance. Given that overcharging of as little as £6 a customer seems to be attracting a fine of 10 to 12 times the amount overcharged, then I suspect that this issue will be addressed very quickly.

Good point, I have full faith in them correcting the issue. Sorry wasn't meant to imply fraud more an oversight maybe in setup as it might have been missed and not fully accounted for in their prices when calculated.
When you calculate the kwh is it only the calorific value that changes or the multiplier? Just getting my head around the maths but it does look like I would be in the same boat although my usage is probably at the low end of the scale.
I looked on here to try and see what mine should be:
http://www2.nationalgrid.com/uk/industry-information/gas-transmission-operational-data/data-item-explorer/
How often do the suppliers update as the bills show it for a large number of days, so do they take an average of the daily measurement over a period?