Octopus Energy reviews: Give your feedback

MWT

Shakin_Steve said:

Not quite true. You can make a debit card payment on their website.

That is true, but it is intended to be used for catch-up payments if your DD payments are falling too far behind, not as an alternative to the regular DD payment method.

Shakin_Steve

One annoying little thing I've noticed already is that dd payments aren't credited to your account for a while. My last payment was Thursday 5th and it still hasn't been credited today (9th).

Umiamz

Shakin_Steve said:

One annoying little thing I've noticed already is that dd payments aren't credited to your account for a while. My last payment was Thursday 5th and it still hasn't been credited today (9th).

Agreed - I've always been irritated by that, too.

Also, if you have smart meters, the half-hourly usage data that appears in your account (and is available via the API) often stops. Sometimes it starts again by itself but, a number of times, I've had to ask them to give it a kick. This doesn't appear to affect actual billing in any way.

savvy

Raxiel said:

One thing to bear in mind, switching during the winter can lead to a higher initial Direct debit payment because there's no summer credit to absorb the extra winter heating consumption. Any credit refund from the previous supplier should be put aside to cover this.

Lol at my age I understand the summer/winter difference, my point is that I am 1.5 adults usage down compared to this time last year. I was paying £55 to last supplier throughout the contract and finished with a final bill of just £20. Since changing in Sep according to Octopus, I have not only been paying £59 per month (AND providing readings more than ever before) but have accrued a debt of £254 (as per todays figure) and that's with energy saving measures in place such as only 2-3 quick showers per week, max of 2 lights on at any time, using an airfryer/microwave instead of firing up the oven for a single meal, less pc time, not using the bass amp on the tv, torches to move about the house at night, only part CH downstairs and turning down/off the heating etc etc etc. I feel like I'm back to being a teenager in a bedsit again!

savvy

fat-pudding said:

Honestly I would avoid this company as their customer support is very poor. 

Yep just finding that out now, keep sending the same lengthy irrelevant blurb out that desn't address anything. Fatima is currently trying to 'help' but not actually helping lol.

inspectorperez

savvy said:

Raxiel said:

One thing to bear in mind, switching during the winter can lead to a higher initial Direct debit payment because there's no summer credit to absorb the extra winter heating consumption. Any credit refund from the previous supplier should be put aside to cover this.

Lol at my age I understand the summer/winter difference, my point is that I am 1.5 adults usage down compared to this time last year. I was paying £55 to last supplier throughout the contract and finished with a final bill of just £20. Since changing in Sep according to Octopus, I have not only been paying £59 per month (AND providing readings more than ever before) but have accrued a debt of £254 (as per todays figure) and that's with energy saving measures in place such as only 2-3 quick showers per week, max of 2 lights on at any time, using an airfryer/microwave instead of firing up the oven for a single meal, less pc time, not using the bass amp on the tv, torches to move about the house at night, only part CH downstairs and turning down/off the heating etc etc etc. I feel like I'm back to being a teenager in a bedsit again!

Even though you may be 1.5 adults "down" in your comparison, your daily standing charges for both gas and electricity (if you are a dual fuel customer) will be fixed according to whatever tariff you are on. I keep a detailed spreadsheet of dual fuel and have done for a number of years which shows that my usage costs this winter have been higher than normal even accounting for the fact that our household is 2.00 adults up this year. Interesting that Octopus do state in their direct debit policy that your monthly payment will equate to 1/12th of your annual usage estimate. Hope this helps

bristolleedsfan

Umiamz said:

bristolleedsfan said:

All Octopus customers should be asking Octopus if they can switch to tariff mentioned above which is shown via this link https://octopus.energy/tariffs/

They won't let you - the Exlusive and Uswitch tariffs are for new customers only. A colleague of mine tried this morning and was told exactly that.

Taken from Octopus Energy Facebook thread today :

....." I see that you are now engaged in ‘New Customers Only’ tariffs through Money Supermarket! Not what I expect of Which recommended supplier"
 · Reply · 11h
Author
"Octopus Energy Hi ......l, just to confirm, all our tariffs that are available to new customers are also applicable to our existing customers as its the fairest way to go about it! Do let us know if you'd prefer the Money Supermarket tariff and we can help"

MWT

bristolleedsfan said:

Umiamz said:

bristolleedsfan said:

All Octopus customers should be asking Octopus if they can switch to tariff mentioned above which is shown via this link https://octopus.energy/tariffs/

They won't let you - the Exlusive and Uswitch tariffs are for new customers only. A colleague of mine tried this morning and was told exactly that.

Taken from Octopus Energy Facebook thread today :

....." I see that you are now engaged in ‘New Customers Only’ tariffs through Money Supermarket! Not what I expect of Which recommended supplier"
 · Reply · 11h
Author
"Octopus Energy Hi ......l, just to confirm, all our tariffs that are available to new customers are also applicable to our existing customers as its the fairest way to go about it! Do let us know if you'd prefer the Money Supermarket tariff and we can help"

I can confirm that, I've changed onto one of the 'Exclusive' gas tariffs twice now while already being with Octopus on a 'normal' tariff..

All it took was one email requesting the change and less than 24 hours later the change was confirmed.

Tariff changes are one of the things that the email route works great for, more complex issues not so much, but a simple change like this is easy via e-mail.

Umiamz

MWT said:

I can confirm that, I've changed onto one of the 'Exclusive' gas tariffs twice now while already being with Octopus on a 'normal' tariff..

All it took was one email requesting the change and less than 24 hours later the change was confirmed.

Tariff changes are one of the things that the email route works great for, more complex issues not so much, but a simple change like this is easy via e-mail.

Good to know - I'll let my colleague know so that he can try again.

fat-pudding

It gets even better with these utter jokers, due to them failing to correct the meter details so I can transfer to a vaguely competent supplier they have now decided that they want to increase the DD due to my usage. They sent an email on the 5th March stating "If I don't hear from you, I'll adjust your monthly payments to £126.39, starting with your March payment, which will get our account balance back on track over the next 12 months."

I replied immediately to their email and told them to not change my DD as I'm leaving and expect them to compensate me, today I get an email telling me that they are taking £126.39 via DD. If they actually take that amount later this month I'm tempted to invoke the DD guarantee to annoy them now as they are beyond useless.