Octopus Energy reviews: Give your feedback

bristolleedsfan

OhhLongJohnson said:

Yup spoke to an advisor today..
First said they were unable to do any change of tariff, then emailed back to say Octopus Tracker electricity is not available, only Agile. 

Is this correct or do I need to try speaking to someone else? 

Answer given is probably incorrect

OhhLongJohnson

I agree but hey lol.
I'll ring again tomorrow and see which extremely helpful person I get. Such as shame as this is the first time in 4 years or so I've asked about changing tariffs.
Had no idea their support was this awkward  

bristolleedsfan

OhhLongJohnson said:

I agree but hey lol.
I'll ring again tomorrow and see which extremely helpful person I get. Such as shame as this is the first time in 4 years or so I've asked about changing tariffs.
Had no idea their support was this awkward  

Twitter is best channel to communicate with them, envelope icon which can be seen after signing in to send private message

https://twitter.com/OctopusEnergy

Telegraph_Sam

Quick look at Octopus on Twitter gives the impression that it deals more with topics of general interest rather than individual cases. Is there a [YouTube] tutorial that demos how to do this? I can't see any envelope icon.

bristolleedsfan

bristolleedsfan said:

OhhLongJohnson said:

I agree but hey lol.
I'll ring again tomorrow and see which extremely helpful person I get. Such as shame as this is the first time in 4 years or so I've asked about changing tariffs.
Had no idea their support was this awkward  

 envelope icon which can be seen after signing in to send private message

https://twitter.com/OctopusEnergy

////////////

DeeQS

Telegraph_Sam said:

Quick look at Octopus on Twitter gives the impression that it deals more with topics of general interest rather than individual cases. Is there a [YouTube] tutorial that demos how to do this? I can't see any envelope icon.

They deal with individual cases, but only if you click the mail icon and send them a private message. They wont discuss personal account issues on the public twitter feed.

Mstty

Not just Octopus but also Eon Next seem to respond quicker on twitter.

What about the elderly, or those that don't subscribe to social media, out there, are they getting a worse service?

Going on this chat lots of people have to turn to social media to get on certain tariffs or get lucky on the phone.

Umiamz

My 83-year-old mother doesn’t have any issues DMing Octopus on Twitter 🙂

Their social media team is separate from phone/email support so you could argue that it reduces the load on phone/email staff.

Chrysalis

Mstty said:

No just Octopus but also Eon Next seem to respond quicker on twitter.

What about the elderly, or those that don't subscribe to social media, out there, are they getting a worse service?

Going on this chat lots of people have to turn to social media to get on certain tariffs or get lucky on the phone.

Sadly its the route they going, I have started to see companies who have their only support at all on social media.

OhhLongJohnson

We've dealt with 3 people by phone, extra one by email, zero actual actioning help this week. They sound great then get confused or say they will do something then hear nothing. Dead ends each time.