Octopus Energy reviews: Give your feedback

QrizB

bristolleedsfan said:

QrizB said:

bristolleedsfan said:

QrizB said:

bristolleedsfan said:

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Octopus's inconsistent admin could be why I'm in my second year of Go without having yet been asked the question "do you have an electric vehicle?". And my renewal was witihn the last two months.

Did you get a renewal email ????

Yes, and clicked through the email to renew. At no point was I asked if I had an EV.

Reply that you quoted of mine was a reply to someone else who was referring to when Customers were not receiving renewal emails within reasonable timescale and for months those customers were given a further year at existing rates, 5/6 months ago that was classed as resolved to extent any re-occurring of same issue would be met with just a month extra at existing rate.

That seems to underline my comment about Octopus's inconsistent admin.

Telegraph_Sam who was allowed to renew from July for a year with 2030-0030 Go Faster, despite your screenshot showing that this was supposedly "ceased a while ago" in January!

Umiamz

bristolleedsfan said:

Umiamz said:

bristolleedsfan said:

Telegraph_Sam said:

masonic said:

bristolleedsfan said:

"Our various Go Faster siblings are taking a break. In the world of the Energy Price Guarantee, it's no longer practical to maintain a multitude of different flavours of Go — if you need a few hours extra off-peak energy, Intelligent Octopus is a better choice for the moment."

That's a shame, but the price-capped E7 tariff looks quite competitive with the current Go tariff. A higher off-peak price admittedly, but a longer and more convenient off-peak period. Though not good news for those who had the Go Faster evening slots.

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

20.30 start slot was supposed to have been made defunct long before you renewed thus renewing customers needed to contact Octopus to arrange a new start time, that contact was supposed to have included completing a Typeform which specifically asked what EV do you have ......that might have been the first ish question ,,,,,

You make it sound like it was the customer's responsibility to contact Octopus and arrange a new time, etc. It was actually Octopus' responsibility to contact the customer requesting the information that they needed to renew their tariff. They didn't do this in some cases and have apologised, allowing the renewal that was actually received to stand.

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Post that you have quoted and replied to I used words "supposed to" at least twice relating to Octopus/Octopus system

https://uk.search.yahoo.com/search?fr=mcafee&type=E210GB691G0&p=supposed+to+meaning

"Supposed to is part of a modal verb phrase meaning expected to or required to"

If someone was on 2030 start time which subsequently became defunct for renewals and new signups when renewal was received, customer should have had to make contact with Octopus to arrange a new go faster start time other than renew on standard Go time.

Irrelevant to the point I made.

bristolleedsfan

Post that I originally replied to Today at 5:03AM edited Today at 5:08AM

https://forums.moneysavingexpert.com/discussion/5462811/octopus-energy-reviews-give-your-feedback/p283

"I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???"

bristolleedsfan

Umiamz said:

Irrelevant to the point I made.

If you mean this point   "You make it sound like it was the customer's responsibility to contact Octopus and arrange a new time, etc. It was actually Octopus' responsibility to contact the customer requesting the information that they needed to renew their tariff. They didn't do this in some cases and have apologised, allowing the renewal that was actually received to stand"


 I answered and have now found evidence screenshot 6 June that backs up my reply -

You can see from earlier posted screenshot 13 January -

"Also as the 20.30 start and the 3h versions of Go Faster were ceased a while ago renewal emails will now refer to the standard Go instead but contact us if you’d like a different Go Faster instead"  - 13 January

Umiamz

bristolleedsfan said:

Umiamz said:

Irrelevant to the point I made.

If you mean this point   "You make it sound like it was the customer's responsibility to contact Octopus and arrange a new time, etc. It was actually Octopus' responsibility to contact the customer requesting the information that they needed to renew their tariff. They didn't do this in some cases and have apologised, allowing the renewal that was actually received to stand"


 I answered and have now found evidence screenshot 6 June that backs up my reply -

You can see from earlier posted screenshot 13 January -

"Also as the 20.30 start and the 3h versions of Go Faster were ceased a while ago renewal emails will now refer to the standard Go instead but contact us if you’d like a different Go Faster instead"  - 13 January

I know - but that assumes that the customer has actually received a renewal email. 

bristolleedsfan

Umiamz said:

I know - but that assumes that the customer has actually received a renewal email. 

I have not seen a post since 6 June 2022 from anyone stating they did not receive Octopus Go/Go Faster renewal email ..

6th June Screenshot I posted

"Quick update on renewals of Go & Go Faster. Most renewals are now solved and all new renewals are now onto the latest Go or relevant versions of Go Faster (e.g. 08.30 no longer possible). Where the last remaining renewal emails haven't gone out in time (around 2 weeks ahead of the end date) we're extending current agreements by one month grace period"

Post that I originally replied to by Telegraph_Sam related to renewal at the end of July

masonic

I'd suggest it is not in anyone's interest to publicly discuss in any more detail, but suffice it to say concessions needed to be made where Octopus failed in its regulatory obligation to send end of tariff notifications.

tlcgrantham

I did not receive a renewal for Go Faster but was offered E7 or Flexible 

bristolleedsfan

tlcgrantham said:

I did not receive a renewal for Go Faster but was offered E7 or Flexible 

They did not send a renewal for Go Faster 2030 hours start time due to that start time no longer being available ....

"Also as the 20.30 start and the 3h versions of Go Faster were ceased a while ago renewal emails will now refer to the standard Go instead but contact us if you’d like a different Go Faster instead"  - 13 January screenshot

CanNeverThinkOfAUsername

I've just checked my GO Faster renewal email from August 2022 as i was on the 8.30pm slot and it says if i want to renew i would renew on the normal GO tariff and if i did nothing Flexible....

"Your current Octopus Go Faster prices
Peak unit rate: 15.18p / kWh
Off-peak unit rate: 5.50p / kWh
Standing charge: 25.00p / day
Estimated annual cost (electricity only): £473.05

We've based this on the industry estimate for your home (3,185 kWh) and the average share of electricity used in the Octopus Go off-peak periods by Go customers (33%).

Your new Octopus Go prices
Peak unit rate: 38.82p / kWh
Off-peak unit rate: 7.50p / kWh
Standing charge: 48.26p / day
Estimated annual cost (electricity only): £1,083.35

Flexible Octopus prices
Unit rate: 27.35p / kWh
Standing charge: 48.26p / day
Estimated annual cost (electricity only): £1,047.44

Good to know: Flexible Octopus isn't a smart tariff, so it's quoted slightly differently to Octopus Go. This quote is based on the industry estimate for your home (3,185 kWh)."