Octopus Energy reviews: Give your feedback

masonic

Telegraph_Sam said:

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

I think you can assume at the very least the pricing will be adjusted to match the current Go tariff. They may allow existing customers to keep their off-peak slot, or they may migrate them onto the standard Go timings. There is also the issue of the survey and need to meet the criteria (EV) that may come up if they don't mess up again and fail to send end of tariff information in a timely manner.

bristolleedsfan

Telegraph_Sam said:

masonic said:

bristolleedsfan said:

"Our various Go Faster siblings are taking a break. In the world of the Energy Price Guarantee, it's no longer practical to maintain a multitude of different flavours of Go — if you need a few hours extra off-peak energy, Intelligent Octopus is a better choice for the moment."

That's a shame, but the price-capped E7 tariff looks quite competitive with the current Go tariff. A higher off-peak price admittedly, but a longer and more convenient off-peak period. Though not good news for those who had the Go Faster evening slots.

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

20.30 start slot was supposed to have been made defunct long before you renewed thus renewing customers needed to contact Octopus to arrange a new start time, that contact was supposed to have included completing a Typeform which specifically asked what EV do you have ......that might have been the first ish question ,,,,,

tlcgrantham

bristolleedsfan said:

Telegraph_Sam said:

masonic said:

bristolleedsfan said:

"Our various Go Faster siblings are taking a break. In the world of the Energy Price Guarantee, it's no longer practical to maintain a multitude of different flavours of Go — if you need a few hours extra off-peak energy, Intelligent Octopus is a better choice for the moment."

That's a shame, but the price-capped E7 tariff looks quite competitive with the current Go tariff. A higher off-peak price admittedly, but a longer and more convenient off-peak period. Though not good news for those who had the Go Faster evening slots.

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

20.30 start slot was supposed to have been made defunct long before you renewed thus renewing customers needed to contact Octopus to arrange a new start time, that contact was supposed to have included completing a Typeform which specifically asked what EV do you have ......that might have been the first ish question ,,,,,

I too am on Go Faster until July but I have never been asked to complete any Typeform 

Umiamz

bristolleedsfan said:

Telegraph_Sam said:

masonic said:

bristolleedsfan said:

"Our various Go Faster siblings are taking a break. In the world of the Energy Price Guarantee, it's no longer practical to maintain a multitude of different flavours of Go — if you need a few hours extra off-peak energy, Intelligent Octopus is a better choice for the moment."

That's a shame, but the price-capped E7 tariff looks quite competitive with the current Go tariff. A higher off-peak price admittedly, but a longer and more convenient off-peak period. Though not good news for those who had the Go Faster evening slots.

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

20.30 start slot was supposed to have been made defunct long before you renewed thus renewing customers needed to contact Octopus to arrange a new start time, that contact was supposed to have included completing a Typeform which specifically asked what EV do you have ......that might have been the first ish question ,,,,,

You make it sound like it was the customer's responsibility to contact Octopus and arrange a new time, etc. It was actually Octopus' responsibility to contact the customer requesting the information that they needed to renew their tariff. They didn't do this in some cases and have apologised, allowing the renewal that was actually received to stand.

Freebird53

tlcgrantham said:

You could consider paying by variable direct debit on receipt of bill then they can’t overcharge you.

Absolutely. I did in fact consider it, but decided that i shouldn't have to change my payment method to accomodate a system which doesn't appear to work very well.

Also, it is easier to budget when paying a set (same) amount every month.

bristolleedsfan

Umiamz said:

bristolleedsfan said:

Telegraph_Sam said:

masonic said:

bristolleedsfan said:

"Our various Go Faster siblings are taking a break. In the world of the Energy Price Guarantee, it's no longer practical to maintain a multitude of different flavours of Go — if you need a few hours extra off-peak energy, Intelligent Octopus is a better choice for the moment."

That's a shame, but the price-capped E7 tariff looks quite competitive with the current Go tariff. A higher off-peak price admittedly, but a longer and more convenient off-peak period. Though not good news for those who had the Go Faster evening slots.

I believe that I am on a very good Go Faster rate fixed until end July next year. Includes 20.30 - 00.30 H. Suits me - but is anything going to change???

20.30 start slot was supposed to have been made defunct long before you renewed thus renewing customers needed to contact Octopus to arrange a new start time, that contact was supposed to have included completing a Typeform which specifically asked what EV do you have ......that might have been the first ish question ,,,,,

You make it sound like it was the customer's responsibility to contact Octopus and arrange a new time, etc. It was actually Octopus' responsibility to contact the customer requesting the information that they needed to renew their tariff. They didn't do this in some cases and have apologised, allowing the renewal that was actually received to stand.

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Post that you have quoted and replied to I used words "supposed to" at least twice relating to Octopus/Octopus system

https://uk.search.yahoo.com/search?fr=mcafee&type=E210GB691G0&p=supposed+to+meaning

"Supposed to is part of a modal verb phrase meaning expected to or required to"

If someone was on 2030 start time which subsequently became defunct for renewals and new signups when renewal was received, customer should have had to make contact with Octopus to arrange a new go faster start time other than renew on standard Go time.

QrizB

bristolleedsfan said:

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Octopus's inconsistent admin could be why I'm in my second year of Go without having yet been asked the question "do you have an electric vehicle?". And my renewal was witihn the last two months.

bristolleedsfan

QrizB said:

bristolleedsfan said:

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Octopus's inconsistent admin could be why I'm in my second year of Go without having yet been asked the question "do you have an electric vehicle?". And my renewal was witihn the last two months.

Did you get a renewal email ????

QrizB

bristolleedsfan said:

QrizB said:

bristolleedsfan said:

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Octopus's inconsistent admin could be why I'm in my second year of Go without having yet been asked the question "do you have an electric vehicle?". And my renewal was witihn the last two months.

Did you get a renewal email ????

Yes, and clicked through the email to renew. At no point was I asked if I had an EV.

bristolleedsfan

QrizB said:

bristolleedsfan said:

QrizB said:

bristolleedsfan said:

That was something that Octopus sorted out about 5/6 months ago, should renewals not be sent out after they believed they resolved the problem they only giving a months extra at same rate..

Octopus's inconsistent admin could be why I'm in my second year of Go without having yet been asked the question "do you have an electric vehicle?". And my renewal was witihn the last two months.

Did you get a renewal email ????

Yes, and clicked through the email to renew. At no point was I asked if I had an EV.

Reply that you quoted of mine was a reply to someone else who was referring to when Customers were not receiving renewal emails within reasonable timescale and for months those customers were given a further year at existing rates, 5/6 months ago that was classed as resolved to extent any re-occurring of same issue would be met with just a month extra at existing rate.

"Also as the 20.30 start and the 3h versions of Go Faster were ceased a while ago renewal emails will now refer to the standard Go instead but contact us if you’d like a different Go Faster instead"  - 13 January