Octopus Energy reviews: Give your feedback

niktheguru

tlcgrantham said:

I’m still getting used to the Go Faster 1/2 hourly info that I’m now getting on my online account. My cheap period is from 20:30pm through to 1:30am the following day. 

My question is how do they charge the cheap rate period? Is it one continuous time period or is it in fact 2 separate time periods, midnight to 1:30 am and then 20:30pm to midnight? 

It doesn't really matter.
Your bill will just show the number of kwh you have used in the off peak and number you have used in the peak for the month, and they will be charged at the appropriate rates.
Your daily numbers, are there to show you how much energy you use and at what time during a 24hr period. Whether they split the off peak payment period between 2 days is immaterial and will make no difference to the amount you pay.

tlcgrantham

Thanks again

masonic

tlcgrantham said:

I’m still getting used to the Go Faster 1/2 hourly info that I’m now getting on my online account. My cheap period is from 20:30pm through to 1:30am the following day. 

My question is how do they charge the cheap rate period? Is it one continuous time period or is it in fact 2 separate time periods, midnight to 1:30 am and then 20:30pm to midnight? 

The bills contain an itemised list of half hour usage grouped by day with the unit rate stated for each half hour row of the table. So there will be two periods of off-peak if you are checking your daily consumption figures as the billing day runs from midnight to midnight. For billing over n days, there will be n+1 continuous off-peak periods.

tlcgrantham

I’m very grateful for your all helpful explanations. I look forward to getting the first bill which it seems might be complicated. I do keep my own records of meter readings, costs etc. and enjoy doing it as well as making sure I’m billed correctly. 

Telegraph_Sam

niktheguru said:

SPOWER said:

I have zero idea why anyone is now with these.  The dishing out of £50 or sometimes £100 credits for referrals took its toll and they went from being cheap to another company that is much of much.  The fact a robotic voice comes on telly about the only Which supplier for 5th years running, says it all.  Octopus (and Bulb) started off well but too expensive now.

Completely disagree with this. My electricity cost with octopus on go faster averages at 9p/kWh, can’t get anywhere close to that with ANY other supplier. The referral credits have been a bonus too (and not included in my calculations)

In fairness to SPOWER I suspect that Octopus does now qualify as one of the pricier suppliers - going by the headline rates such as feature in the search engine tables. The opposite is true if one goes digging in the innovative ToU tariffs which aren't that well published, probably on account of being beta programs.

masonic

Telegraph_Sam said:

niktheguru said:

SPOWER said:

I have zero idea why anyone is now with these.  The dishing out of £50 or sometimes £100 credits for referrals took its toll and they went from being cheap to another company that is much of much.  The fact a robotic voice comes on telly about the only Which supplier for 5th years running, says it all.  Octopus (and Bulb) started off well but too expensive now.

Completely disagree with this. My electricity cost with octopus on go faster averages at 9p/kWh, can’t get anywhere close to that with ANY other supplier. The referral credits have been a bonus too (and not included in my calculations)

In fairness to SPOWER I suspect that Octopus does now qualify as one of the pricier suppliers - going by the headline rates such as feature in the search engine tables. The opposite is true if one goes digging in the innovative ToU tariffs which aren't that well published, probably on account of being beta programs.

It's not uncommon for suppliers to have both expensive and cheap tariffs. It's very common among the largest suppliers, which Octopus probably qualifies as these days.

[Deleted User]

tlcgrantham said:

I’m very grateful for your all helpful explanations. I look forward to getting the first bill which it seems might be complicated. I do keep my own records of meter readings, costs etc. and enjoy doing it as well as making sure I’m billed correctly. 

I don’t want to worry you but Octopus tends not to show index readings on its statements as it is using HH usage in kWhs for billing purposes. It will give you a total used figure for both peak and offpeak. Also, as I am sure you have been told, if one HH usage period is corrupted or missing, Kraken will not raise a monthly statement. One of the joys of being part of a beta tariff.

tlcgrantham

Hopefully I’ll get at least my first bill so as to know what to expect. I did realise from previous posts billing can be delayed but thanks for the warning. 

MWT

[Deleted User] said:

I don’t want to worry you but Octopus tends not to show index readings on its statements as it is using HH usage in kWhs for billing purposes.

They did add back the index readings a while ago as it was something we had asked for ...

[Deleted User]

My last three monthly statements have had no index readings. I suspect that it is because all my statements are being generated manually at the moment because of the ongoing meter data import issue that Octopus is having with some of its customers’ meters.