Juicy Brains Panel

daisy2002

I've tried on 2 different computers & it won't let me get any vouchers.

I was wondering if i'm missing a button or something?

Where it says 'Cash in your juice' is there supposed to be a button within that section to select either £10 or £5 voucher?

All i see is a Cash in your juice orange button.
When i click on that it take me to another page & it says the balance & under that voucher amount for redemption: 0

liquidlives

Maybe they're not letting people cash juice in until they've sorted everything out? Weird though.

jonbooth

The above posts,which I found through the search box,ties in with the e-mail I have received from Juicy Brains saying that some members ended up with too much money in their account.Hardly justifies them confiscating ALL my(small) balance though.It's not my fault.:mad: I use the vouchers to buy items which then go to the charity shop where I volunteer.Does anyone know the body who regulates online auctions,in the event that I have to make a formal complaint about their conduct?Thanks.

babyboo121

jonbooth wrote: »

The above posts,which I found through the search box,ties in with the e-mail I have received from Juicy Brains saying that some members ended up with too much money in their account.Hardly justifies them confiscating ALL my(small) balance though.It's not my fault.:mad: I use the vouchers to buy items which then go to the charity shop where I volunteer.Does anyone know the body who regulates online auctions,in the event that I have to make a formal complaint about their conduct?Thanks.

Was you one of the members then who had too much money showing in their account in error? I havent had this email from them.

jonbooth

No,I didn't get any extra money..they took ALL of the(small)amount of money which I already had in my account.They replied when I complained,with the following: 'During our upgrade of the Juicy Brains Panel the balance for a number of panelists were made higher than they should have been.We discovered this issue on 18 July and corrected the balances when the website was made live again on 22 July.'

louisa81

I emailed them to find out why my vouchers didn't work and why I haven't been credited for two referrals... no reply
and I haven't had that email either

babyboo121

Thats strange then as it sounds from their email that they are saying they corrected your balance and took money back so im not sure what to suggest. Have they confused your account with someone elses? Maybe someone on here will know a telephone number for them? I cashed out for an amazon voucher two days ago and luckily have had no problems or emails from them (or indeed any surveys since their website changed funnily enough :rolleyes: ). Hope you manage to get to the bottom of it.

babyboo121

Hi Jon
heres some contact details for them, including valid telephone number. Hope it helps

Registrant:

BrainJuicer Ltd.
9 Carlyle Rd

Cambridge
CB4 3DN
UK

Domain name: juicybrainspanel.com

Created on: 2002-09-13
Expires on: 2011-09-13


Administrative contact:
Finance Department
13-14 Margaret Street

London London
W1W 8RN
UK
+44.2070431000
+44.2070431000



Technical contact:
IT Support
13-14 Margaret Street

London London
W1W 8RN
UK
+44.2070431000
+44.2070431000

jonbooth

Hi,many thanks for the info!I can't be the only person this has happened to.

babyboo121

You're very welcome.