Economy 7 problems / removal. BESutilities business.

Sully88

footyguy wrote: »

No, not at all.

I suggest you do some research as to how/why E7 was invented by the industry

My understanding is that e7 is designed to use the electricity at a time when there's a slump in usage due to us all being a kip!? So the higher rate of daytime is offset by the reductions to be had at night? All depending if you even have the kind of appliances that can be used this way.
Where as the single rate is estimated at a number between those prices as its constant.

Right?

Sully88

Ps @footguy sending me away to do my research is why I'm here, der !

billycasper_2

Hopefully you have someone dealing with your complaint, I would say no to the smart meter and ask what steps the company are going to take to rectify the billing. tell them if you are not happy you will be raising a complaint with ofgem.. They have 8 weeks (i think) to try and sort it out before ofgem will let you raise a complaint.
I also dont think it would harm mentioning that you are active on social media and logging your experience with their company. This can sometimes quicken up a response

Sully88

Had a long chat with of the senior reps again this afternoon. The resolve that has been offered is:
Metre guy comes ready with a new smart metre, they will test it and replace on findings of fault, if none found the cost is on me to pay for the test.
New smart metre installed ( I have been wishing to resist all offers of smartmetres as i really dont want it but she said there is no choice)..she said then after 3 months (!) of using the new metre and observing my usage in the nighttime they can then estimate how much I can be in line of refund for.
So long winded to get complaint heard, even more longwinded and lots of messing around more to see how much I will be able to get returned to me.

Even though every red flag possible is showing on my case they avoid any responsibility, when questioned on there expected code of conduct regarding properly maintaining there metres and devices that are used to bill, there was just a wish washey answer about nothing.

When did simple things like providing heat and power to your property get so expensive and complicated to be able to benefit from? {Text removed by MSE Forum Team}

billycasper_2

Im not sure if the new meter HAS been installed but of course you have a choice... In the words of zammo "just say no"
The other concerning thing is that you are in dispute over the meter being incorrectly wired etc and if they have been and removed the old meter along with the old timeswitch you have absolutely no evidence that that meter was faulty or incorrectly wired. your only evidence will have or has been removed.

ToomanyPies

billycasper wrote: »

Im not sure if the new meter HAS been installed but of course you have a choice... In the words of zammo "just say no"
The other concerning thing is that you are in dispute over the meter being incorrectly wired etc and if they have been and removed the old meter along with the old timeswitch you have absolutely no evidence that that meter was faulty or incorrectly wired. your only evidence will have or has been removed.

Would appear to be good advice http://0lly.uk/2016/03/08/latest-bes-utilities-scam-shocking-new-techniques/

billycasper_2

WOW !!!! that's one hell of a site

Sully88

They have given me no alternative other than replacing the metre, which will be happening this friday. {Text removed by MSE Forum Team} I have not yet found any way to get the metre tested from an independant tester. When ive looked on energy watch etc it all seems to follow the line of getting the energy providor to do it for you. No other alternative mentioned?

I would much rather have a neutral person test it for reasons given and that last link on top. Dont know where to turn for that though?

{text removed by MSE Forum Team}
Arrgghhh!

billycasper_2

Sully
My advice for what its worth is to cancel the new meter, either way your bills will not be any smaller but I would give yourself some time to
A, get an electrician to write a report on the wiring of the meter, take pictures, note serial numbers etcc.
b, go and see a contract lawyer. [Text removed by MSE Forum Team} I think you need professional help


personally I would want a commitment to some redress for the obvious overcharging before they remove the meter

Sully88

Well perhaps a stroke of luck to buy more time as today the metre tester was supposed to come but did not show up! Waited all day and eve. You just couldn't write this stuff in fiction.

I started a complaint with the energy ombudsman last week but they say it can take upto 10 days for reply. I had notified the "senior complaints advisor" that I had done this and have since had a whole new girl acting in this role now.

Ok so the advise I really need right now is how and who can I arrange to test the metre independently? Every search I've looked into comes up with going back to supplier. Any recommendations?
Solicitor seems like an unaffordable option for me at the moment but not ruling it out.
{Text removed by MSE Forum Team}
Thankyou for the replies.