Money Moral Dilemma: Should we ask the cleaner to pay for a new vacuum?

Cyclamen

If you have good staff ..look after them they deserve it. If they aren't good staff look for others. But leave the vaccuum out of it. Things wear out, brake from age and generally dont last as long as we would wish without it being anyones fault.

Ask them what style they prefer to use then you replace the hover that is broken with one of that style. If it is new go back and claim under not fit for purpose etc.

I am disabled and pay extra for my carers to clean, they are doing the work so when we needed a new hoover we asked them what style they prefered and tried to buy similar. I also buy the style of cooking utensils/oven gloves they prefer.


These people are coming in to your home and working hard, it makes for a nicer environment if all parties are happy and you will get a far better clean if it is equipment they can use.

PasturesNew

What an 4rse of a person with an over-inflated sense of entitlement.

Of COURSE you don't ask them to pay for a new vacuum. You should be paying compensation to the cleaner for forcing her to work for such draconian employers.

Unbelievable.

"Tell you what, you can stuff your vacuum and stuff your job" is what I'd be saying if I were her and you DARED to ask.

CHEEK!

ydrol2

happyinflorida wrote: »

Hoovers break so easily nowadays I think it is unfair to blame your cleaner and expect them to pay towards a new one.

Agree. There is also a good reason why vast majority of the cleaners/tradesmen I've seen use Numatic Henry or similar. £99 or less if you look around. (look for 1200w model if it's still around)

Have we been trolled?

pendragon_arther

jackyann wrote: »

Now I know this is made up, because Rolls Royces never break down.

There's a legend that RR won't allow anyone to open the bonnet on a public road to keep their reputation intact.

E.ON_Company_Representative:_Helena

Kazykazbar wrote: »

If you want a real moral dilemma try asking the energy suppliers why they dont automatically adjust the tariff you are on to the lowest. my friends who are both elderly and can barely hear the phone, have been paying premium prices to EON not knowing that they have been paying hundred of pound more than they needed too each year or are large companies exempt from morals especialy with the elderly ( oh and before i get the well you should ring for them i sat in their home with both husband and wife and was kept on hold by EON for a little over 35 mins at which point the line went dead this is the second time)

Hi Kazykazbar,

I not sure if this may be better on a thread on it's own, but I'm more than happy to help you.

Being left on hold for that long then being cut off, isn't good enough at all, I fully agree.:(

Changing customers on to tariff's without speaking to them first, even if the tariff would be cheaper, is something we just can't do. As we can't enter someone in to a contract without their agreement.

There are other things that can help though. Opting in for price alerts, this is where you'd get a notification when another tariff is launched.

There's also the website, I'm sorry I can't post links on here, but all of the tariff's and ways to change your prices are on there.

I do however understand not everybody uses the internet and not everybody has an online account, we have dedicated people here at E.ON to talk through the tariff options with customers and I can help to get them in contact.

I'm here to help if you'd like me to.

Helena

tastyfish

Woah, some people are very quick to make moral judgements that are completely irrelevant/illogical.

"You can afford to have a cleaner, therefore you can afford to buy a new vacuum cleaner".
Totally irrelevant. So, someone crashes into my nice car, I have to pay for the damage because if I can afford to pay for a nice car I can afford to pay for the repair?

"The cleaners probably on minimum wage". Oh, I see. So if you earn little you are totally immune from any blame.

Bottom line is, the facts need to be established. If the cleaner can say they were just using it normally and the vaccuum cleaner broke and it was in fine working order (and, according to the OP, is relatively new) the retailer pays for it. According to the Consumer Credit Act goods must be of satisfactory quality.

If, however, the cleaner was mis-using it (for example, placed it at the top ofhe stairs, pulled on it and it fell down) then of course they are to blame. Why should you be paying for their mistake?

Nicksmum

Are you for real? That would be like having to pay for your computer at work if it broke.

crmism

Your cleaner is paid to do work you ought to be doing yourself, and not to maintain nor replace broken equipment. Besides, how can you prove the item in question was not faulty, or had some defect in its manufacture prior to use? He/she might just as easily lay a claim at your door for providing sub-standard equipment, so pay up.

robatwork

Can't we just say "no" and close the daft thread?

Geranium27

PatsyG wrote: »

If you can afford a cleaner(probably paid a low rate!) then surely you can afford a new vacuum?

err hang on, not everyone who has a cleaner is having one as a matter of choice. Sick/disabled people often cannot do their own housework/laundry etc, & are forced into either having a cleaner which they have to try & pay out of their scant benefits, or live in squalor in filthy clothes etc.

I do agree though that you cant really ask her to buy a new one. If she has been wantonly careless & broken a high quality item, i'd certainly be considering the status of her employment though - i once knew a cleaner who was incredibly careless, threw things around as if she was angry with them & was always breaking crockery. If they are self employed they should have insurance to pay for such things & you may want to ask her if she's willing to make a claim. But it depends if you want to sour the relationship. Good cleaners are very hard to find ime.