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Amazon - I was in, my parcel was left at the wrong house and my signature forged!
Comments
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Amazon phone number
Customer Service can also be reached by phone 7 days a week 06.00 to midnight, local UK time on Freephone (within the UK) 0800 496 1081.make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Pretty nasty to expect them to "take action" against someone trying to be helpful.
I agree. I actually much prefer the drivers who will leave packages for me if I'm not in - might be against policy but saves me time and hassle not to mention the fact that I want to receive my stuff as soon as possible.
I mentioned that they would take action against the driver mainly so that people know there are consequences to making complaints like this - if genuinely !!!!ed off then that's absolutely fine but a lot of people (this is absolutely not aimed at the OP) see stuff like this and think they can make a few quid out of the inconvenience and don't give too thoughts to the fact it could be losing someone their job when they were trying to be helpful.0 -
Perhaps, but they aren't following policy by signing for customers' parcels for them. If they want to be helpful, then they should at least double check that they're trying to deliver to the correct address first.
I doubt they have forged a signature - Amazon don't display when they have a signature and when they don't on their tracking.
If it just has the name, or part of the name from the delivery address it's because not due to the driver saying you signed for it.0 -
If you were out and a parcel could of been put through your box or left in a safe place would you be happy if they signed for it then? Or disgruntled because they had left it and had to spend your time chasing it up and 're-arranging delivery?
If I was out then I'd prefer to collect it myself, be it from a neighbour that was actually there to sign, or from a depot. At least then I'd know that procedures are properly followed and any future parcels aren't at risk of going walkabout because they decide to bend the rules.
I have the parcel. It just seems off to me that they can a) Deliver to the wrong house and then b) Sign/otherwise use my name because the owner of that house isn't there to sign.
The tracking says it was delivered to me when it was delivered to my neighbour's doorstep. It reads to me as though the driver has indicated they made contact with a human. If they are simply leaving parcels without seeing anyone then I think they should at least have an option that says no one present - left in safe place or whatever (as much as I would say that a doorstep isn't one.)
I'm not after any compensation (very happy with what I paid for my items) and simply think that some extra training/a polite reminder to check they are attempting to deliver to the right house is in order.
One or the other wouldn't have bothered me enough to complain, but both seems unprofessional.0 -
If I was out then I'd prefer to collect it myself, be it from a neighbour that was actually there to sign, or from a depot. At least then I'd know that procedures are properly followed and any future parcels aren't at risk of going walkabout because they decide to bend the rules.
I have the parcel. It just seems off to me that they can a) Deliver to the wrong house and then b) Sign as if they were me because the owner of that house isn't there to sign.
Has that much harm really been done? If you believe so then put in a complaint to customer services.
A). The driver has made a mistake - it happens, people are human. They haven't deliberately done it to annoy you.
. Have you seen the signature that you are convinced the Amazon driver has signed on your behalf? 0 -
Not ideal I know but Amazon are usually better than some of them.
I once had to chase up a parcel not received from BHS.
It took them a further 5 days to come back to me and tell me it had been left in "the orange box at the front door at a neighbour"
they could not even tell me which neighbour.
That same day a neighbour who had just got back from holiday brought it over to me. It had sat there for nearly 2 weeks.
I think we have to remember how little these drivers get paid per drop and if we want free/cheap delivery this is something we have to put up with to some extent.0 -
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ThumbRemote wrote: »"Trying to be helpful" - or much more likely trying to save themselves having to make a return trip to attempt redelivery.
Nice cynical outlook you have there.
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ThumbRemote wrote: »"Trying to be helpful" - or much more likely trying to save themselves having to make a return trip to attempt redelivery.
Probably but can you blame them when they get paid per drop and very little at that.
I am as guilty as the next person wanting free or cheap delivery.
Where I do have an issue is when I stay in all day and they lie and say they have attempted delivery when they have been nowhere near the place!0 -
It does say Amazon Logistics on there; I didn't realise they had their own in-house distribution as it were, I just assumed it meant that they contracted out to a courier rather than using Royal Mail.Perhaps, but they aren't following policy by signing for customers' parcels for them. If they want to be helpful, then they should at least double check that they're trying to deliver to the correct address first.
Okay. We've established that the courier was Amazon Logistics. What does the tracking actually say? Under Your Orders, it will say "Delivered [Date]" and then below some narrative like "Parcel was delivered as per instructions" or "Your package was delivered to a neighbour [Name] at number [X]". Does it actually say it's been "signed for" by anyone?
I've placed 26 same day/next day deliveries in the past 30 days, most of which have been delivered by AL and not one of them has required signature. The ones that were delivered by RM were also tracked, but again, did not require signature.If I was out then I'd prefer to collect it myself, be it from a neighbour that was actually there to sign, or from a depot. At least then I'd know that procedures are properly followed and any future parcels aren't at risk of going walkabout because they decide to bend the rules.
Your courier didn't bend the rules. Your courier got the wrong house. It's still a mistake, but it doesn't have the malice to it that you seem to think it has.I have the parcel. It just seems off to me that they can a) Deliver to the wrong house and then b) Sign/otherwise use my name because the owner of that house isn't there to sign.
Again, does it actually say in the order information that someone signed for it?The tracking says it was delivered to me when it was delivered to my neighbour's doorstep. It reads to me as though the driver has indicated they made contact with a human. If they are simply leaving parcels without seeing anyone then I think they should at least have an option that says no one present - left in safe place or whatever (as much as I would say that a doorstep isn't one.)
You can specify a safe place when ordering from Amazon. If you have a preferred neighbour or perhaps a shed, you can let them know.I'm not after any compensation (very happy with what I paid for my items) and simply think that some extra training/a polite reminder to check they are attempting to deliver to the right house is in order.
One or the other wouldn't have bothered me enough to complain, but both seems unprofessional.
In this case, I'm not sure what additional training could be given. The courier went to the house next door - sounds like an honest error.
Edited to add:If the tracking information indicates the package has been delivered, please check with your neighbours or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere safe, such as your porch or garage.
Sounds like leaving the parcel is indeed following standard procedures.0
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