Amazon - I was in, my parcel was left at the wrong house and my signature forged!

Feral_Moon

Amazon Logistics don't have depots for you to collect a parcel if you're not home and they don't get paid enough to make return journeys. The same applies to the majority of courier companies these days. If you're not going to be home then you can add a note to your delivery preferences in your Amazon account to indicate a safe place or neighbour.

Although in your case, I appreciate you were actually home but it seems the courier has made a genuine mistake in going to the wrong address. Unfortunately, we're all human and mistakes can happen. Thankfully you were easily able to retrieve your parcel on this occasion.

LadyDee

Good grief! These drivers are only paid pennies for each delivery, and they have to deliver so many parcels per day - that's why some drivers are having to work 14 hours a day. Then having to deal with road works, hold-ups, people not being home, running around trying to find somewhere safe to leave a parcel. None of these things are taken into account when the vans are loaded.

Never mind, rant & rave on the internet, complain to Amazon - or get a life. I know how I'd prefer to deal with such a non-issue.

chuckley

who told you the signature was forged?

boo_star

cadon wrote: »

Okay. We've established that the courier was Amazon Logistics. What does the tracking actually say? Under Your Orders, it will say "Delivered [Date]" and then below some narrative like "Parcel was delivered as per instructions" or "Your package was delivered to a neighbour [Name] at number [X]". Does it actually say it's been "signed for" by anyone?

I've placed 26 same day/next day deliveries in the past 30 days, most of which have been delivered by AL and not one of them has required signature. The ones that were delivered by RM were also tracked, but again, did not require signature.

Amazon Logistics deliveries don't require a signature for low value deliveries. >£100 certainly do and <£50 don't in my experience.

RM Tracked only requires a signature if the sender pays extra for a signature.

If the delivery was signed for it would indicate that a signature was required and the driver either forged it or had the neighbours sign for it.

Neither is OK and unless the OP specified it should be left in a safe place or delivered to a neighbour, they shouldn't be doing that either.

Marktheshark

Love these passive "get a life comments"
If it was their goods missing and money taken they would be on here frothing at the mouth.

ThumbRemote

Marktheshark wrote: »

If it was their goods missing and money taken they would be on here frothing at the mouth.

I suspect a significant number of the posters on these boards wouldn't. They seem to think dreadful service is completely acceptable, and you should be grateful that a company even deigns to do business with you. I think it's a massive inferiority complex, they daren't stand up for themselves in real life so come on here to criticise others instead.

Hermione_Granger

LadyDee wrote: »

Never mind, rant & rave on the internet, complain to Amazon - or get a life. I know how I'd prefer to deal with such a non-issue.

Would those "non-issues" include such things as buying cheap coffee then complaining when it tastes cheap?

Just moaning 'cos I now have an unopened packet of the stuff, especially as I thought I was getting a bargain

Or maybe it's a "non-issue" about bread rolls going stale quickly:

I bought 4 tiger rolls yesterday, ate two and the remaining two have just gone out to the birds - parts of the rolls were just about impossible to even break up.

You start threads about things that others would regard as minor inconveniences in life, yet you then attempt to act superior when others do the same.
Why?

GreatBeyond

Marktheshark wrote: »

Love these passive "get a life comments"
If it was their goods missing and money taken they would be on here frothing at the mouth.

No goods are missing though? :huh:

Feral_Moon

boo_star wrote: »

Amazon Logistics deliveries don't require a signature for low value deliveries. >£100 certainly do and <£50 don't in my experience.

RM Tracked only requires a signature if the sender pays extra for a signature.

If the delivery was signed for it would indicate that a signature was required and the driver either forged it or had the neighbours sign for it.

Neither is OK and unless the OP specified it should be left in a safe place or delivered to a neighbour, they shouldn't be doing that either.

Gaining a signature is optional. It's only mandatory if the client (i.e. the company/person sending the parcel) has paid the appropriate fee for gaining a signature. In that case, it wouldn't have been left on any doorstep.

What do you propose the courier should do with a parcel a customer has ordered yet is not home to receive it?

Feral_Moon

ThumbRemote wrote: »

I suspect a significant number of the posters on these boards wouldn't. They seem to think dreadful service is completely acceptable, and you should be grateful that a company even deigns to do business with you. I think it's a massive inferiority complex, they daren't stand up for themselves in real life so come on here to criticise others instead.

If you want cheap or free delivery then you get what you pay for. None if these problems occur when people actually pay the appropriate delivery costs to ensure they receive their parcels fully tracked all the way.

But who wants to pay £5+ delivery fees on items often costing less than that?