Perfumed Bath Shower Gel upto nine free! (Pay P+P)

helen21_2

Well i have e-mailed every bloody one of them and no-one on the yves rocher planet has got back to me :mad:

helen21

bytie_bit

Highland_Lass wrote:

That was the same lady I dealt with and ended up getting all my order (plus a free perfume) all free.

What did you say to them?!!!!!!!!!! Thanks!.

Bargain_Bunny

Glad i didn't go for this offer :eek:

shrek101

I sent them an email on Friday, but a sof yet havent heard anything.

helen21_2

shrek101 wrote:

I sent them an email on Friday, but a sof yet havent heard anything.

I have e-mailed them every day since friday and the only e-mail i have had back was one telling me summer was here and to place an order on their summer range!!! In there bleeding dreams :mad:

helen21

shrek101

I got that email this morning

bytie_bit

jtcg wrote:

Just received this today!! :beer:
We shall wait and see!!

Thank you for your email enquiry regarding your recent internet order.

I can confirm that your order was despatched on the 25th of May and charged at £4.10

On checking your order confirmation I note that you had infact opted to received 9 free shower gels.
This offer was intended to be limited to one free shower gel per customer. Due to a programming error the possibility of choosing to have more than one free product was offered.

We have identified our mistake and will forthwith forward you the 8 shower gels that were missing from you order.


Please accept my sincere apologies for any inconvienience caused by this incident.

Kind regards

Kara Richardson

Customer Care Coordinator


enquiries.yruk@yrnet.com

GOOD NEWS THIS LETTER MAIL WORK 100% thank you very much for posting this. I have copied your emil and got the same type of answer.
Contact them to day you need to put into the subject "Kara Richardson / Customer Care Coordinator" You also need to enclosed your orignal copy of the orders you have. I copy all my three orders into Microsoft Word doc.
I now getting all of my three orders and three lots of 9 gels yippy!!!!!!!!!!.

:beer: :beer: :beer: :money:

What they said!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
We have identified our mistake and will forthwith forward you the 8 shower gels that were missing from each of the two orders that were despatched. If you wish me to despatched the third order, as confirmed on your order confirmation please let me know by answering this email.

Which I have and now waiting for them!. :j :j :j

lifeslove

Well my package arrived this morning, I actually made 2 orders but they have taken it upon themselves to put in 2 items from 1st order and 2 items from 2nd, completely leaving out a few items I really wanted, received 1 shower gel which i'm pleased to say was free but i'm not a happy bunny:mad:

bytie_bit

lifeslove wrote:

Well my package arrived this morning, I actually made 2 orders but they have taken it upon themselves to put in 2 items from 1st order and 2 items from 2nd, completely leaving out a few items I really wanted, received 1 shower gel which i'm pleased to say was free but i'm not a happy bunny:mad:

This is what I had-ish so I email them back today. You need to email them to Kara Richardson she answer very quick this time round......

Binxy

Right, have emailed them and am awaiting a response.

You would hope they were going to treat everyone the same, wouldn't you?