Perfumed Bath Shower Gel upto nine free! (Pay P+P)

MonkeyGirl

Although I'm not happy about only recieving the 1 shower gel ( I think that is what it is going to be) I don't have the energy to battle with the company. Although I am quiet happy to support it if it went to watchdog and forward them my confirmation email.

I don't think we are going to get the right answers unless we all join forces and take it public. Well done those who are still battling.Good on you. If I had more energy I would. Sorry I can't

Phonix

Can we have a liste of all those who've contaced trading standards.

I'm yet to contact.

helen21_2

Phonix wrote:

Can we have a liste of all those who've contaced trading standards.

I'm yet to contact.

Hi Phonix

Cant contact them till they have taken monies!!

Helen21

jtcg

Just received this today!! :beer:
We shall wait and see!!

Thank you for your email enquiry regarding your recent internet order.

I can confirm that your order was despatched on the 25th of May and charged at £4.10

On checking your order confirmation I note that you had infact opted to received 9 free shower gels.
This offer was intended to be limited to one free shower gel per customer. Due to a programming error the possibility of choosing to have more than one free product was offered.

We have identified our mistake and will forthwith forward you the 8 shower gels that were missing from you order.


Please accept my sincere apologies for any inconvienience caused by this incident.

Kind regards

Kara Richardson

Customer Care Coordinator


enquiries.yruk@yrnet.com

Binxy

What on earth did you say to them for her to say that?

I want to know so I can say the same and get all my shower gels!

jtcg

Heres the email I sent last Friday!!

Guess I'm just a nice guy!!

Dear Andrea

Could you please explain further how the offer was limited to one per customer
only when the drop down box on the purchase page allowed up to nine at no
charge?
If this was a fault on your web page I feel you are duty bound to honour the
original agreement which as I see it on my receipt, means I should get nine
shower gels free of charge.
Are Yves Rocher looking for bad publicity from this little episode, because they
will surely receive it on the evidence of customer care!

Regards

bytie_bit

Thanks! I shall email them see what they say!!!!!.

poppit_2

hhhhhhhhhhhhh

jadring

I have also e-mailed them again with words to the same effect as jtcg, hope i get the same response, could do with all the shower gel for the mucky kids, should last the summer through!!! let you know my reply from them.

Highland_Lass_2

jtcg wrote:

Just received this today!! :beer:
We shall wait and see!!

Thank you for your email enquiry regarding your recent internet order.

I can confirm that your order was despatched on the 25th of May and charged at £4.10

On checking your order confirmation I note that you had infact opted to received 9 free shower gels.
This offer was intended to be limited to one free shower gel per customer. Due to a programming error the possibility of choosing to have more than one free product was offered.

We have identified our mistake and will forthwith forward you the 8 shower gels that were missing from you order.


Please accept my sincere apologies for any inconvienience caused by this incident.

Kind regards

Kara Richardson

Customer Care Coordinator


enquiries.yruk@yrnet.com

That was the same lady I dealt with and ended up getting all my order (plus a free perfume) all free.