Perfumed Bath Shower Gel upto nine free! (Pay P+P)

helen21_2

Highland_Lass wrote:

Given up trying to get through to them tonight. Going to have to leave it now til they open on Monday.

Bank Holiday

Phonix

I be a bloke if it gets my bloody order

It would explain alot of the problems you're all having :P

Just kidding of course

moneypennyless

helen21 wrote:

Bank Holiday

We need somat to cheer our little selves up don't we???
Watch it rain now, to really really pee us off!! :rotfl:

Anic

jadring wrote:

I'm with the person who said about contacting watchdog, at least yves rocher are not sending us 9 shower gels and charging us for 8, but still in my eyes this is breach of contract. It says on the confirmation e-mails what we have ordered and for how much, so i think this should be legally binding.

I agree. We have all received confirmation of orders - all showing 9 free shower gels. I thought once payment was taken this was them accepting the "contract" to supply the goods. If they are only supplying one gel instead of the 9 or as some others have had happen, charging for the remainder then I would say the are breachign the contract.

If it is only one per person then surely they should be contacting everybody to offer them the chance to cancel their order or pay for the extra before taking our money and entering into a contract to supply us with our goods.

I agree with the others - we should contact Watchdog. After all we only want what we ordered - and they confirmed they would supply us with.

jockettuk

bytie_bit wrote:

Thank you for this but when you give back to the courier did you have any proff from the driver when returning?.

signed his delivery note. sending back. opened and resealed as item is not what i ordered. the delivery guys dont want you to do it as they want to drop parcel and go but i tell them to hang on or to take it away and i will contact company and the company with contact his company and etc etc they just say ok mrs but dont take all day

jockettuk

well well well.. my online bank acct shows they took out £3.12 funny that as my order came to £6.10 this will be interesting. only trouble is i have to wait a week to see what they sent as im at my boyfriends now till friday ..

fuzzy_3

I have just checked my bank statement - only £4.00 taken out thank goodness.
I also have email conformation stating 9 shower gels.
I will wait and see what turns up!

Highland_Lass_2

helen21 wrote:

Bank Holiday

I've just signed on and they sent me an email at 7.45 this morning so they're obviously working. Had to send my phone number so they could phone me and sort this out. Hopefully they'll call this morning.

bytie_bit

Highland_Lass wrote:

I've just signed on and they sent me an email at 7.45 this morning so they're obviously working. Had to send my phone number so they could phone me and sort this out. Hopefully they'll call this morning.

What did they say in your last email they sent?.

Highland_Lass_2

bytie_bit wrote:

What did they say in your last email they sent?.

I've only contacted them for the first time last night so this is the first correspondence I've had with them.