problem with bt online bill

Heinz

Casperthefriendlyghost wrote: »

I therefore have no idea about my phone bill every month so am also thinking of switching my phone calls to another carrier network ...........

Which is a good idea anyway (see the 'HERE' link in my signature below).

Browntoa

I've not had an online bill , but they managed to take the money out on time ....lol

Biggles

Browntoa wrote: »

I've not had an online bill , but they managed to take the money out on time ....lol

I was expecting my online bill around 2 Oct but, as I'd received no email, I kept checking the site daily till I went on holiday on 20 Oct.

When I came back, the DD had already been taken while I was away and the bill was showing with a date of 8 Oct! Also, when I accessed the bill, it had no breakdown of any of the charges, so not only did they take the DD without advising me of the amount or date, they can't even tell my why!

Lyncroft

Bill sitting there since 11 Oct. No email sent. Normally comes out on 25 of each month. Not happened.

Biggles

It looks like the billing and the DD are all happening a week late this quarter for some reason.

But it's OK, after two days I got a reply to my emailed query:-

"Thank you for your e-mail dated 29/10/07 regarding your October bill.

Thank you for contacting BT."

That was the whole text of the reply! I think they're going to pieces.

10_66

The state they're in is unbelievable. I know someone whose son works for BT and she said he's told her their "new" computer system's up the creek. Doesn't come as any surprise does it? How does such a large, wealthy company manage to get into this situation? They're not connected to British Gas are they?!

far

Just to add to this sham, the Payments section says our Direct Debit is increasing from £61.00 per month to £0.00 per month - I promise that is the right way around! Which number system do they work with....

Biggles

It occurs to me that, as they did not comply with the DD agreement (by not notifying me, in advance, the date and the amount, not to mention telling me what they're charging me for), could I get my bank to return the money under the DD guarantee?

I know it would only be until they'd sent me a new notification but the state they're in, that could be years!
;-)

Browntoa

my online bill appeared a couple of days ago

they have broken the DD rules as it happens

BritBrat

It occurs to me that, as they did not comply with the DD agreement (by not notifying me, in advance, the date and the amount, not to mention telling me what they're charging me for), could I get my bank to return the money under the DD guarantee?

I know it would only be until they'd sent me a new notification but the state they're in, that could be years!
;-)

Who said paper billing is bad!!! Got mine on time even with a postal strike.