problem with bt online bill

trish06

gt94sss2 wrote: »

I'm sorry to say this as I know you're unhappy/experiencing problems but in some ways you are also taking the p*** by emailing Ben Verwaayen for this.

He offered his email address for people to contact him where people had complex/real problems that they not resolve via normal BT channels - not for routine issues which shoud go via he normal BT billing/complaints numbers or widespread errors that they know about and will be fixing themselves.

Too many of this sort of email will no doubt result in him changing his email address and not accepting them from members of the public - as many other CEO's have done in the past.. which means those with really complex problems will be the ones to suffer in the long term..

Regards
Sunil

how am i taking the p***
i went through all the normal channels first and got nowhere
and in any case if he did not want public to use for routine issues,why put in the papers then

BritBrat

gt94sss2 wrote:

I'm sorry to say this as I know you're unhappy/experiencing problems but in some ways you are also taking the p*** by emailing Ben Verwaayen for this.

He offered his email address for people to contact him where people had complex/real problems that they not resolve via normal BT channels - not for routine issues which shoud go via he normal BT billing/complaints numbers or widespread errors that they know about and will be fixing themselves.

Too many of this sort of email will no doubt result in him changing his email address and not accepting them from members of the public - as many other CEO's have done in the past.. which means those with really complex problems will be the ones to suffer in the long term..

Regards
Sunil

I agree that is why I dont post it any more but anyone can find it using Google.

I am not saying you are taking the P*** trish06 just that if it's abused it will no longer be available.

wantmemoney

So BT's new super duper billing system is causing problems too complex for their present staff to resolve
:rotfl:
what a joke

gt94sss2

trish06 wrote: »

how am i taking the p***

Sorry - I only used that word because you did.. perhaps misuse would have been a better word - I don't normally use such language.

i went through all the normal channels first and got nowhere
and in any case if he did not want public to use for routine issues,why put in the papers then

I suspect you didn't give the normal channels enough time and jumped the gun.

The email address was given for 'complex' problems or where people had hit a dead end using normal means - not for routine queries or where people were just unhappy as a query couldn't be resolved immediately.

As BritBrat says, its likely to be removed if its used for 'routine' queries - it wouldn't be the first time a company has done that..

Regards
Sunil

BritBrat

I had an Email back saying it would be OK on the next bill and I would not be charged twice.

I replied saying fine but should you be wrong I would stop the direct debit and not expect any late payment charge untill the bill is correct.

Not sure if they were right as they thought I was on a quartely bill but we will see.

Heinz

BT are obviously getting a lot of calls about this now - they've added the below to their online 'Recent Calls' screen:

You may be experiencing problems with the way your recent calls are shown on BT.com. Please be assured that this won't affect the amount you are charged on your next bill. We are currently working to resolve the issue and apologise for any inconvenience it may have caused.

10_66

trish06 wrote: »

Ben is BT Chief Exec.

Ben Verwaayen

if you want his email addy,let me know and i will pm you
because if i post here some spam bots will get it

Thanks for offer, I'll wait to see what happens first.

BritBrat

Got this today.

Thank you for your e-mail dated 11/9/07 regarding your recent call charges.

With regards to your e-mail, I am sorry for the difficulties you have experienced due to the ongoing fault on the Recent Calls service; However, to assist our customers we have decided to disable the feature until these problems have been fully resolved. We aim to have the service available as soon as possible, but at this point we do not have a timescale for this.

10_66

Has anyone had a BT bill since 22 October? Mine was due then, but there's now a new message on the initial page when logging in to online billing page saying "a small number of customers are experiencing difficulties accessing their most recent online bill. If you are one of these customers, we will contact you shortly to let you know your total bill amount. This is a temporary problem and we apologise for any inconvenience this may cause". I wonder exactly how many "a small number is".

Casperthefriendlyghost

Hi everyone

Have been having the same problem for about two months now, various messages on the website, so it's difficult to keep track of what I'm being charged for and also how many phone calls I've made. I therefore have no idea about my phone bill every month so am also thinking of switching my phone calls to another carrier network as this is driving me mad and has been ongoing for at least two months now and I'm fed up. Yet another British company with great customer service.

Cheers
CTFG
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