problem with bt online bill

BritBrat

Looks like it may be the same here.

Bill period: 25 Jul 2007-27 Aug 2007 PAID

Recent calls:
05 JUL
07 JUL
12 JUL
08 AUG
08 AUG
09 AUG
09 AUG
13 AUG
13 AUG
13 AUG
16 AUG
21 AUG
23 AUG

0800 328 9642 are going to be busy on Monday

If we dont agree with the bill can we stop the direct debit?

smudger1964

You are not alone mines like it too I called bt and the answer i got was "dont worry it will be corrected before we send you the paper bill" YEAH RIGHT cos we all trust good old BT to do it right dont we!!

10_66

Have just phoned the 0800 328 9642 number given yesterday only to be told the number's nothing to do with e-billing, I got through to BT Broadband! Anyway he logged complaint and said they were aware of the problem (usual BT blah blah blah). He said e-billing was 0870 243 0126. Anyone would think we expect BT to be a communication company, more fool us!

trish06

BT are realy taking the p*** now
i pay 7.99 a month,on the option 3 plan
now they have charged me for local calls :mad:
i have emailed ben and told him if this dont get sorted i will be stopping the direct debit,just waiting for an answer,not holding my breath

but,if i do stop the direct debit ,i will get charged 4.50 for none payment through direct debit,i can't win grrrrrrrr this makes me so angry :mad:

BritBrat

If you have Emailed Ben you will get a reply and a phone call later.

He is one of the better sides of BT.

10_66

Sorry if I've missed something. Who is Ben, and how do we contact him?

trish06

BritBrat wrote: »

If you have Emailed Ben you will get a reply and a phone call later.

He is one of the better sides of BT.

yeah,had a reply last nite,some1 is going to call me

fingers crossed

trish06

10_66 wrote: »

Sorry if I've missed something. Who is Ben, and how do we contact him?

Ben is BT Chief Exec.

Ben Verwaayen

if you want his email addy,let me know and i will pm you
because if i post here some spam bots will get it

gt94sss2

trish06 wrote: »

BT are realy taking the p*** now
i pay 7.99 a month,on the option 3 plan
now they have charged me for local calls :mad:
i have emailed ben and told him if this dont get sorted i will be stopping the direct debit,just waiting for an answer,not holding my breath

I'm sorry to say this as I know you're unhappy/experiencing problems but in some ways you are also taking the p*** by emailing Ben Verwaayen for this.

He offered his email address for people to contact him where people had complex/real problems that they not resolve via normal BT channels - not for routine issues which shoud go via he normal BT billing/complaints numbers or widespread errors that they know about and will be fixing themselves.

Too many of this sort of email will no doubt result in him changing his email address and not accepting them from members of the public - as many other CEO's have done in the past.. which means those with really complex problems will be the ones to suffer in the long term..

Regards
Sunil

Heinz

10_66 wrote: »

Have just phoned the 0800 328 9642 number given yesterday only to be told the number's nothing to do with e-billing, I got through to BT Broadband! Anyway he logged complaint and said they were aware of the problem (usual BT blah blah blah). He said e-billing was 0870 243 0126. Anyone would think we expect BT to be a communication company, more fool us!

0800 328 9642 is the correct number. I used that number and selected Option 3.

I was answered within 3 minutes and was advised this is a known software problem which is being worked on and which will not result in any double billing.

In any case, it's easy to check which are un-billed calls if you check online which was the last call charged for on your previous bill.