problem with bt online bill

trish06

hi,is any1 else having probs with there online bill
as they have not reset the counter for my calls from last month
month after month i have a problem with bt,and they never sort out my problem:mad:
i have had it with bt,may move over to sky,if it dont get sorted out :mad:

Heinz

trish06 wrote: »

I have had it with bt,may move over to sky,if it dont get sorted out :mad:

You'd still need a BT line (Sky's 2 packages are both CPS - they don't do line rental).

Can I suggest you click on the 'HERE' link in my signature below.

trish06

thanks Heinz
yes i understand about the line,i just meant the calls,will check out your click here

trish06

Do i have to be with bt for 12 months just to move my calls over ?

Heinz

trish06 wrote: »

Do i have to be with bt for 12 months just to move my calls over ?

No, you're only contracted to BT for 12 months for the line rental. You can CPS your calls and/or use 1899, 18185, 18866 whenever you like.

trish06

thanks Heinz,i have looked at your click here
and decided to go with the sky package @ 5 pound a month
as i am on the bt together option 3 with bt at the moment,i know i will loose my free txt messages,but hey i dont care,as they are charging me for them any way,this is another problem i have been trying to sort out with them :mad:

Heinz

trish06 wrote: »

thanks Heinz,i have looked at your click here and decided to go with the sky package @ 5 pound a month as i am on the bt together option 3 with bt at the moment,i know i will loose my free txt messages,but hey i dont care,as they are charging me for them any way,this is another problem i have been trying to sort out with them :mad:

My daughter (family of 6) has that. Apart from the £5 covering all their UK 01/02 calls, the benefit of it being CPS is that you can, as they do, still use 18185 for calls to mobiles.

Don't forget to reduce your BT package to BT Together Option 1 at the same time.

carol_a_3

trish06 wrote: »

hi,is any1 else having probs with there online bill
as they have not reset the counter for my calls from last month
month after month i have a problem with bt,and they never sort out my problem:mad:
i have had it with bt,may move over to sky,if it dont get sorted out :mad:

Yes, my online bill is right up the creek too. I have e mailed 3 times and spent over half an hour on the phone to them and been promised that they will correct it but they still haven't. Despite paying my bill on 17th July, all my calls dating back to April/May/June are shown again on my recent calls total. They still also send me paper bills as well as e mails as I am supposedly paper free and get the discount for this. When I mentioned this they said it would take a few months to correct .... why???

trish06

Heinz wrote: »

My daughter (family of 6) has that. Apart from the £5 covering all their UK 01/02 calls, the benefit of it being CPS is that you can, as they do, still use 18185 for calls to mobiles.

Don't forget to reduce your BT package to BT Together Option 1 at the same time.

thanks i will switch down to option 1 before i move over
do you know how i can switch my hub phone to option 1 to as they are charging me for this each month,i have told them countless times i do not the option 3 ,but they still keep taking my money each month :mad:

trish06

carol_a wrote: »

Yes, my online bill is right up the creek too. I have e mailed 3 times and spent over half an hour on the phone to them and been promised that they will correct it but they still haven't. Despite paying my bill on 17th July, all my calls dating back to April/May/June are shown again on my recent calls total. They still also send me paper bills as well as e mails as I am supposedly paper free and get the discount for this. When I mentioned this they said it would take a few months to correct .... why???

yes they are charging us twice each month for the same calls :mad:

10_66

I've sent message to BT today, telling them that I've forwarded copy to Ofcom, as my online bills are incorrect (not that I expect much from them). Spoke to someone on 150, who said she's had loads of people calling about same problem. I asked her if she could escalate the problem, she said she'd put me through to relevant department (e-billing) and when she did I was met by a recorded message telling me opening hours are Mon-Sat 8-8. Fortunately, I anticipated the call wouldn't get through (I wonder why?!), so took direct number from her first, 0800 328 9642, so will call tomorrow to complain to them too!