Glass veranda - colour not as described

naedanger

unholyangel wrote: »

I think theres possibly been some confusion here - OP doesn't seem to understand what people are getting at when they're asking if its what was ordered/the colour she chose.





At least thats how I understood their posts - that yes, its the colour they ordered but it doesn't match the sample.

If that is the case (they don't match the sample), then they don't conform to contract.

I agree there is confusion because my interpretation of the situation is different from yours.

My interpretation was that the colour is what was ordered (in other words the colour on the frame matches with that on the sample the customer chose). And that the problem is that now the customer can see the colour on a large area its appearance is not as they anticipated. In other words while it looked OK on a small sample it does not look good in practice on the full frame. If this interpretation is correct then I believe the customer has no right to any remedy in respect of the colour.

[However if the problem as you have interpreted then I agree with your conclusion i.e. the item does not conform to contract (and the supplier needs to remedy the matter at their cost).]

marliepanda

susiewon wrote: »

Yes the sample matches the roof. Correct price is £10250.00 very expensive. No we have'nt been given the wrong colour. What I am saying is at the time we had a choice of 4 or 5 different shades of beige to chose from. We took the samples outside and against our patio we chose the colour sandstone yellow because at the time that was the colour that matched our patio. With hindsight we should have gone with Ivory. Now the frame is up and it's much bigger than the tiny sample - the colour is a lot darker than it look on the tiny sample. The sample is not glass and no we don't have the sample. The samples are basically tiny rectangle of aluminium with different colour on it. And yes we also chose sandstone yellow for the aluminium frame because that's the colour of our patio. Thanks

Seems the sample was chosen more on name than anything else. Sandstone =/= the colour of your patio.

susiewon

Ref leak. We noticed it first thing in the morning. It had been raining quite some time. It was also a cold day. That was a week ago. The last seven days had been cold and we've also had plenty of rain but no leak so far.

susiewon

Naedanger's interpretation is correct.
No I did not chose the colour by just name alone. I took the samples outside onto the patio. I had the choice of four/five different shades to chose from (I remember the ivory because that was far too light but with hindsight that would have been the one). I compare each individual colour against the patio and at that time the sandstone yellow was the perfect match. So when I read the label and it said sandstone yellow. I was convinced it was the right one.

naedanger

susiewon wrote: »

Naedanger's interpretation is correct.
No I did not chose the colour by just name alone. I took the samples outside onto the patio. I had the choice of four/five different shades to chose from (I remember the ivory because that was far too light but with hindsight that would have been the one). I compare each individual colour against the patio and at that time the sandstone yellow was the perfect match. So when I read the label and it said sandstone yellow. I was convinced it was the right one.

Unfortunately in that case I do not think the supplier has any responsibility in respect of the colour. Perhaps they can suggest some sort of remedial work that you could pay to have done? Alternatively perhaps it will improve with age as it gets a bit weathered.

unholyangel

susiewon wrote: »

Naedanger's interpretation is correct.
No I did not chose the colour by just name alone. I took the samples outside onto the patio. I had the choice of four/five different shades to chose from (I remember the ivory because that was far too light but with hindsight that would have been the one). I compare each individual colour against the patio and at that time the sandstone yellow was the perfect match. So when I read the label and it said sandstone yellow. I was convinced it was the right one.

Do you still have the samples to compare them against what was delivered?

Just struggling to see how metal can appear different based on the size of it. Unless perhaps it was a marbled/pearlescent type paint effect.

susiewon

No I don't have the sample

unholyangel

susiewon wrote: »

No I don't have the sample

Apologies for the persistent questions but I'm a little confused here.

How do you know the frame matches the sample if you don't have them to compare to one another?

I mean even if the sample did look slightly different due to it being much smaller, holding it up to the actual frame, it should be an indistinguishable match.

stokesley

unholyangel wrote: »

Do you still have the samples to compare them against what was delivered?

Just struggling to see how metal can appear different based on the size of it. Unless perhaps it was a marbled/pearlescent type paint effect.

Equate it to looking at a small paint sample, liking it, taking the pot home, painting a wall and discovering that a larger expanse of the colour you liked looks dreadful.


Done it loads of times.

unholyangel

stokesley wrote: »

Equate it to looking at a small paint sample, liking it, taking the pot home, painting a wall and discovering that a larger expanse of the colour you liked looks dreadful.


Done it loads of times.

I can't say I've ever done the same. Perhaps when comparing the colour cards to the paint theres a slight difference - obviously because a piece of card and ink does not have the same colouring/pigments as your wall with paint.

But a tester pot vs a full sized pot? Theres never been any difference.

ETA: although light can affect shades - ie something will look different under natural light than it does artificial lighting.