CP Plus ticket in Scotland

beamerguy

Canoe_Paddler wrote: »

Got a reply from CSA, apparently DRP Ltd are not members, but they are members of BPA

so I've emailed BPA to add them to my complaint, and asked why a debt recovery company is registered with a parking organisation,

Awaiting another letter from them as I've "been warned" that I need to pay by today guess, what not happening

Will be very interesting what the BPA say

Whilst the Prankster blog goes back to 2013, it is a good read
http://parking-prankster.blogspot.co.uk/2013/09/parking-poker-debt-recovery-plus-try.html

Canoe_Paddler

this is what I sent about DRP ltd's invovlement

I hope the copies of the documents I sent were sufficient,



I would like to add DRP Ltd to this compliant if I can. The reason for this is I first complained to the CSA not thinking a debt collection agency would have been under your remit.



My main compliant about DRP Ltd, is that after sending their first letter they were contacted by myself informing them that I disputed the debt, and that appeals had been launched. They then sent out a notice of intended court action whilst I was (and still am) waiting for a reply from CP Plus Ltd.



I find that the relationship between CP Plus, PCS and DRP Ltd should be looked at as when you call one you speak to another. This is confusing when I am in Scotland but when in England or Wales and trying to organise POPLA appeals etc with strict time limits it must be hellish. I feel this is far from clear and is done in an effort to circumvent the appeals process.



and this morning received this from BPA

Dear Mr xxxxx,



Thank you for your e-mail.



BPA – xxxxxxx.



I can confirm we have received your documents and are investigating the matter with the Operator.



We will be in touch once we receive an update.



looks like more waiting,

am thinking of a complaint to the Financial Ombudsman too, but might wait to see how this goes

Canoe_Paddler

I have received my reply from BPA AOS, as below




I can confirm the Notice to Keeper will be amended to ensure the appeals section is clearer for Keepers to appeal the charge notice – thank you for bringing this matter to my attention.

Debt Recovery and CP Plus have confirmed they did not receive an appeal from you in time to the correct address. Debt Recovery did receive an out of time appeal from you and responded accordingly.

As a gesture of goodwill, they have advised they will consider a late appeal if you send one in to Debt Recovery. They will then decide whether to accept or reject the appeal.

CP Plus have confirmed the site in question is a hospital called Queen Elizabeth University Hospital which is part of the Greater Glasgow and Clyde NHS Trust Southern General.

In order to resolve the matter, I suggest you appeal directly to Debt Recovery so they can consider it fully.

As there has been no breach of our Code of Practice, I have closed the investigation.

Thank you for bringing this matter to my attention.

Kind regards

I think I'll reply asking for more accurate parts of the code to be considered,

Namely

Initial appeal to attendant who took ticket back and said it was cancelled,

the appeal was to the address that CP Plus provided over the phone if they gave me the wrong address that's not my fault

then sections

21.9.G detailed location (they got the name of the hospital wrong)

36.1.A NTK no later than 28 days after info received from DVLA (notice received 77 days after incident)

37.1 deal fairly, efficiently and promptly with any communication, ( I phoned day of NTK received, emailed next day)

37.2 if you receive challenge or appeal about issue .... you must stop on processing the ticket....(we got demand from DRP and then second demand etc....)


so if they could clarify these points and I will launch a more staunch appeal with DRP later, back to work now before the bosses catch me

ManxRed

You are completely wasting your time with an appeal to DRP, and it will achieve absolutely nothing whatsoever, other than it'll cost you the price of a stamp.

I would ignore them from now on, and focus your efforts on the land owner.

Coupon-mad

and I will launch a more staunch appeal with DRP later

You are indeed totally wasting your time. Do you reply to phishing emails too?

Canoe_Paddler

I've sent a reply back to AOS asking them to explain why some things are not breaches of the code this time I have included cut and paste sections of the codes with where I think specific breaches occurred.

I agree that more appeals to DRP are really pointless, but I have found one part that I like and would explain their attendant taking the ticket back, I'd like to see how they reject it,

so I might type one wasted letter over the weekend,

then back to ignoring

@Coupon Mad, when I was on long term sick I used to scam bait nigerian scammers so kinda yeah, just a glutton for punishment (this comment is meant to be amusing even tho its true)

Coupon-mad

Oh I take that back then because I do love a scam baiter! :T:T

Canoe_Paddler

I wish I had the time maybe again, but these scammers aren't far out the 419ers, :eek:

could I get a PPC's CEO to hold a loaf and balance a fish on his head:rotfl:


as a pps just had two wonderful accidental typing error things first above wrote fist rather than fish

and in writing back to BPA wrote CP Puss maybe more accurate.

Canoe_Paddler

DVLA have responded nothing unexpected

Thank you for your email received on the 27th February regarding the release of information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register.


The DVLA takes the protection and security of its data very seriously and has procedures in place to ensure data is disclosed only where it is lawful and fair to do so and where the provisions of the Data Protection Act (DPA) are met. The Agency must strike a balance between ensuring the privacy of motorists is respected while enabling those who may have suffered loss or damage to seek redress.



Regulation 27 of the Road Vehicles (Registration and Licensing) Regulations 2002, covering the United Kingdom, including Scotland, permits the disclosure of vehicle keeper information to those who can demonstrate a reasonable cause for needing it. The release of information under this legislation is not based on the consent of the data subject. Regulation 27 provides a legal gateway for the release of information. Disclosure in these circumstances does not breach the Data Protection Act and the Information Commissioner’s Office is fully aware that data held on the DVLA’s records is released in this way.


To help ensure motorists are treated fairly when any private parking charge is pursued the DVLA discloses vehicle keeper information only to companies that are members of an appropriate Accredited Trade Association (ATA). The purpose of requiring a company to be a member of an ATA is to ensure that those who request DVLA information are legitimate companies that operate within a code of practice that promotes fair treatment of the motorist and ensures that there is a clear set of standards for operators. Further to the information that you have provided, I would advise that you await the BPA’s investigation regarding any breach of the code of practice.



I have investigated this case and have obtained photographic evidence demonstrated that CP Plus Ltd had reasonable cause to request your data. While seeking to ensure that vehicle keeper data is released only in appropriate circumstances, it is not a matter for the Agency to decide on the merits of individual cases or to arbitrate in any civil disputes between motorists and private car park enforcement companies.



I trust my response clarifies the Agency’s position.


I have sent a reply asking if there is no keeper liability in Scotland, how can their request be reasonable,
also that we have not seen any evidence from CP Plus at all
How does the photo prove the keeper and driver are one and the same other wise request is not reasonable

and finally when was the request made and fulfilled.

have a feeling I might as well go bang my head against some water as both will do nothing

beamerguy

Canoe Paddler ...... The DVLA are only interested in PPC's like UKPC who issue fraudulent tickets.

But Hey, you are in Scotland and as everybody says, IGNORE

If debt collectors harass you, pass all letters to Trading Standards Scotland