"Greeters" in shops

JReacher1

Bobcrowther wrote: »

If only I had already mentioned why I now refuse to use said machines in my opening post. That would have been so useful.

Yes but your reason wasn't very good. You've had one bad experience so you're refusing to embrace a quicker more convenient way of paying money into your bank account.

Bobcrowther

JReacher1 wrote: »

Yes but your reason wasn't very good. You've had one bad experience so you're refusing to embrace a quicker more convenient way of paying money into your bank account.

Oh but it IS a good reason.
Here's how I usually do it:
Walk to the counter, tell the teller I wish to make a deposit. Tell them my sort code and account number, give them the cash. If they ask if it's my account, say no, thus avoiding any sales attempts (can't discuss it if its not my account), job done in a minute, money goes straight in, instantly.

As opposed to:

Filling out an envelope with said details ensuring that you also fill in the receipt, tearing off the relevant part and then hoping your deposit goes in the same day (if at all), and if it goes missing realising it's essentially your word against theirs.

JReacher1 - I've noticed how you always like to be right. But tell me, please, HOW option 2 is "more convenient" than option 1?

Bobcrowther

Gavin83 wrote: »

Then businesses sit there wondering why the high street is dying and people prefer to shop online instead. The amount of hassle doesn't help. You forgot big issue sellers as well, especially when our local one is richer than me!

One of the big issue sellers near me parks his 14 plate saloon round the corner from his pitch. His car is better than mine! He's never getting any money from me or anyone I know that's for sure.

JReacher1

Bobcrowther wrote: »

Oh but it IS a good reason.
Here's how I usually do it:
Walk to the counter, tell the teller I wish to make a deposit. Tell them my sort code and account number, give them the cash. If they ask if it's my account, say no, thus avoiding any sales attempts (can't discuss it if its not my account), job done in a minute, money goes straight in, instantly.

As opposed to:

Filling out an envelope with said details ensuring that you also fill in the receipt, tearing off the relevant part and then hoping your deposit goes in the same day (if at all), and if it goes missing realising it's essentially your word against theirs.

JReacher1 - I've noticed how you always like to be right. But tell me, please, HOW option 2 is "more convenient" than option 1?

There tends to be a lot more paying in machines than cashiers these days so in my experience if you pay in by Machine it is a lot quicker as you don't have to queue.

As a matter of interest what bank are you using as you seem to have a very old fashioned paying in machine? When I use it you get one paying in slip, Put the amount on and your account number and just feed it into a machine with the cash or cheque. It takes around 30 seconds

Also when you pay into a machine you get a receipt with a reference number that is generated after the transaction. That is your proof you made a transaction. One one occasion I had an issue and just sent them a message with the number and the £80 was in my account around a day later.

I am intrigued how you know I always like to be right. I've not posted that much this year as i've been busy yet you've been a member for only a few weeks. Are you a member who has been PPR'd and come back as a new (potentially better) model?

RuthnJasper

Bobcrowther wrote: »

One of the big issue sellers near me parks his 14 plate saloon round the corner from his pitch. His car is better than mine! He's never getting any money from me or anyone I know that's for sure.

They aren't ALL like that! Some are trying very hard just to survive.


The 'greeters' do annoy me though. If my bank didn't pay so many of them, they might have been able to keep my local branch open...

Pollycat

Maybe some, most or all of these 'greeters' wouldn't choose to do that job, maybe they would be happier sat behind the counter dealing with clients or doing 'backroom' stuff instead of having to deal with customers who are clearly doing their best to avoid them.

Same with the till assistants in £ shops who ask if you want to buy some chocolate.
I'm sure that is not their idea to boost their employer's profits but something they have been told to do.

Same with bank/Post Office staff trying to sell you insurance or whatever.
Not their idea - just something they have been told to do.

Bobcrowther wrote: »

What REALLY annoys me, though, are greeters in banks, and (yes) Post Offices.
I went to make a bank deposit a few days ago and whilst obviously altering course to make my way to the cash desks, in was nonetheless intercepted by a greeter who then questioned me on my intentions. I was then advised to use the fast pay-in letterbox, the chap wasn't too happy when i refused citing the incompetence of his colleauges colleagues who had managed to lose £200 of mine for 72 hours on the previous attempt. All the greeter had managed to do was further delay me, how is that improved customer service?

Don't get annoyed by the 'greeters', put the 'blame' where it belongs with the management.

Pennywise

hollydays wrote: »

Because they are there to try and get people who are technophobes over their fear of automated systems, and using them.

Not everyone who chooses not to use automated systems is a technophobe.

RichardD1970

JReacher1 wrote: »

As a matter of interest what bank are you using as you seem to have a very old fashioned paying in machine? When I use it you get one paying in slip, Put the amount on and your account number and just feed it into a machine with the cash or cheque. It takes around 30 seconds

Ours doesn't even use paying in slips.

You just put your card in then the cheque or cash and it scans/counts it, gives a total for you to check then gives a receipt which includes a photocopy of any cheques paid.

Bobcrowther

JReacher1 wrote: »

There tends to be a lot more paying in machines than cashiers these days so in my experience if you pay in by Machine it is a lot quicker as you don't have to queue.

As a matter of interest what bank are you using as you seem to have a very old fashioned paying in machine? When I use it you get one paying in slip, Put the amount on and your account number and just feed it into a machine with the cash or cheque. It takes around 30 seconds

Also when you pay into a machine you get a receipt with a reference number that is generated after the transaction. That is your proof you made a transaction. One one occasion I had an issue and just sent them a message with the number and the £80 was in my account around a day later.

I am intrigued how you know I always like to be right. I've not posted that much this year as i've been busy yet you've been a member for only a few weeks. Are you a member who has been PPR'd and come back as a new (potentially better) model?

I tend to visit at off peak times, so it is usually quieter. The bank concerned is an hbos where you simply put your completed envelope through a letterbox in branch. As far as I'm aware all Halifax and bank of Scotland branches have this - there's no receipt generated other than the one you fill out yourself. The last time they made a mistake, they lost my money for three days, would not answer thier phone (either to myself or their phone banking/social media teams) and it magically appeared 3 days later. I complain and received compensation, although that wasn't the point.

As for my member status, whilst it is of no business of yours, you are aware that historic threads can be viewed by non-members? A user with a post count as high as yours does crop up when one is googling certain subjects.

Bobcrowther

RichardD1970 wrote: »

Ours doesn't even use paying in slips.

You just put your card in then the cheque or cash and it scans/counts it, gives a total for you to check then gives a receipt which includes a photocopy of any cheques paid.

Sounds like the RBS machines which are far better than the antiquated system my bank has.

Actually, on a related note, I hate the "touchy feely" coffee lounge style they've introduced. No - I don't want to sit down, no I don't want a coffee. I want to stand with a screen between us and get out of this place asap. :mad: