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Returning an item due to changing my mind
Comments
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Well the OP has changed his mind specifically because there's another stereo with better functions so clearly he can establish the functioning of the stereo without having to install it.Undervalued wrote: »Indeed
However.....
As I said above how do you do that with a car stereo without installing it?0 -
Yes, no cables have be cut or stripped - I used ISO connectors to fit it. The only thing that has been removed is the plastic protective covering of the screen, which I can refit, and the double din cage, which I have another brand new one that I can return it with.
Which means you cant return it to the condition you bought it in.
Just because you have another, it means you arent returning the product as sold.0 -
Well the OP has changed his mind specifically because there's another stereo with better functions so clearly he can establish the functioning of the stereo without having to install it.
No, he can establish the specifications without installing it.
Suppose it was a small radio to go in his kitchen. He might plug it in and listen for an hour or so and decide he didn't like it. Pack it up unmarked and send it back and we wouldn't be having this debate.
However as a car unit he can't do the same unless he at least partly installs it in his car.
Don't get me wrong I have some sympathy with distance sellers of these type of goods but where do you draw the line?
It can sometime be very difficult or impossible to rebox an item perfectly, even if you have done no more than look at the item.
However, in this case unless the item is scratched or leads modified how will the supplier know whether he has done more than looked at it on the dining room table?0 -
And could he do this if he purchased it from a store?Undervalued wrote: »However as a car unit he can't do the same unless he at least partly installs it in his car.0 -
Undervalued wrote: »No, he can establish the specifications without installing it.
Suppose it was a small radio to go in his kitchen. He might plug it in and listen for an hour or so and decide he didn't like it. Pack it up unmarked and send it back and we wouldn't be having this debate.
However as a car unit he can't do the same unless he at least partly installs it in his car.
Don't get me wrong I have some sympathy with distance sellers of these type of goods but where do you draw the line?
It can sometime be very difficult or impossible to rebox an item perfectly, even if you have done no more than look at the item.
However, in this case unless the item is scratched or leads modified how will the supplier know whether he has done more than looked at it on the dining room table?
A few points to note.
Firstly, the CCRs are not "try before you buy" regulations - their purpose is not to allow consumers to use them at home to make sure they work - since if they dont conform to contract, the consumer has rights under different legislation. Their purpose is basically so you can examine things at home as you would in a shop.
The regulations even now specifically state:12) For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.
Can't remember ever hearing of a shop allowing customers to install stereos so imo this would go beyond what is reasonable. However, this alone doesn't entitle them to make a deduction.
They need to have provided the necessary information, your handling needs to go beyond what is reasonable AND your unreasonable handling actually needs to diminish the value.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
And could he do this if he purchased it from a store?
in many (though not all stores) yes.
Many bricks and morter retailers of car radios have demo units installed on a rig that lets you see the device fully functional (example go into any halfords and have a look in the car electrial department)0 -
in many (though not all stores) yes.
Many bricks and morter retailers of car radios have demo units installed on a rig that lets you see the device fully functional (example go into any halfords and have a look in the car electrial department)
I think the comment was in relation to being allowed to install one in your car and not an in store demo unit.0 -
BykerSands wrote: »I think the comment was in relation to being allowed to install one in your car and not an in store demo unit.
I understand that. however the idea of DSR and CCR is to allow the consumer to inspect/test and item brought at a distance in the same way as you could inspect/test and item in a shop prior to purchace.
In a physical shop you can inspect and FULLY functional unit prior to purchaeing so it is resonable to assume you can test your fully functional unit prior to deciding to keep it. IMO0 -
In a physical shop you can inspect and FULLY functional unit prior to purchaeing so it is resonable to assume you can test your fully functional unit prior to deciding to keep it. IMO
Some shops do this, a kind of simulated test environment, but it's by no means universal. Debenham's have perfume samplers, but that doesn't automatically allow an online buyer to open and user the product. Suspect it's a bit of a grey area and that the OP is best served asking the vendor about upgrading options0 -
I understand that. however the idea of DSR and CCR is to allow the consumer to inspect/test and item brought at a distance in the same way as you could inspect/test and item in a shop prior to purchace.
In a physical shop you can inspect and FULLY functional unit prior to purchaeing so it is resonable to assume you can test your fully functional unit prior to deciding to keep it. IMO
Exactly and if you went to Halfords they wouldn't fit the unit to your car to allow you to test and inspect it would they? So the regs are the same.
If you want a full demo of a working unit distance selling is not for you.0
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