Official Vodafone Complaints/Query Thread

Vodafone

Hi glentoran99, Gaz82 & mrbman,

So we can help you with these issues, please email us via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Nathan

Social Media Operations

Vodafone UK

Vodafone

Hi benfoulkes1,

We've received your email and a member of our team will be in touch as soon as possible.

Thanks,

Nathan

Social Media Operations

Vodafone UK

glentoran99

Forbidden when sending the form

glentoran99

got through, eventually, 13824148

Gaz82

Reference number for you to check as requested
13824405

Navybhoy

Hi,

I'm in the process of buying a house and I did a cursory check of my credit file prior to applying for a mortgage.

To my shock, I see 3 missed payments from Vodafone in Mar, Apr and May 2016 totalling £192. This is an error on your part because I phoned in November 2015 at the end of a 2 year contract to give the statutory 1 months notice to cancel both mine and my partners accounts and so my final payment to you was on 16th December 2015.

I have rang your customer services on the 6th June 2016 & 24th June 2016 regarding this. Both times the agent agreed with me that this was an error on Vodafones part and that it would be removed.

Today having checked Clearscore (Equifax) I see the errors still remain, why is this? How long does it take to update your records and notify the credit agencies?

glentoran99

Clearscore only updates once a month, Try a free trial at equifax and get the latest report

mrbman

Just to update, got in touch and was contacted this morning by a great guy called Charles, he took my complaint seriously and i was offered a very good deal not to leave.

Well done vodafone , you got there in the end.

New phone and new contract ( S7 free handset and £25 per month) or my pac code and i was free to leave.

As i couldn't get a deal like the one they offered, i have decided to stay. its saved me at least £150.

We got there in the end, maybe your web team could teach your stores and 191 a thing or 2.

Vodafone

Hi glentoran99 & Gaz82,

We've received both of your messages and a member of our team will be in touch with you as soon as possible.

Hi Navybhoy,

So we can help you with this issue, please email us via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks,

Nathan

Social Media Operations

Vodafone UK

Navybhoy

Hi Nathan,

13833685 is my ref.