New laptop arrived today

findingrights

I paid with debit card - but lesson learned for the future , although i am hopeful they will try and resolve this.

unholyangel

findingrights wrote: »

I paid with debit card - but lesson learned for the future , although i am hopeful they will try and resolve this.

Debit card can still work - but its a policy of visa/mastercards that banks have agreed to be bound by rather than a legal right enshrined in statute like section 75 of the consumer credit act.

Debit cards generally (if memory serves) has a limit of 120 days on claims and requires some sort of breach of contract (which this should actually qualify - defective merchandise is one of the codes I believe) and you can even refer it to the ombudsman if they reject your claim. But it still pales in comparison to section 75.

Wait and see what they say, but at least theres the possibility of chargeback/financial ombudsman if it goes pear shaped with them

Fosterdog

What you are describing I have seen before but never in a new laptop, usually when they are a few years old and it would be classed as wear and tear. It reminds me of what the old CRT monitors used to be like if the light caught them at the wrong angle and they'd look like there was liquid inside the screen distorting it.

Firstly I would want to completely rule out a software issue by getting all windows updates done and updating the graphics driver fully as well as altering graphics settings to see if it gets better or worse.

It would be worth trying it out with the screen at different positions, it could be a problem with the lead connecting the screen to the board. If it gets better/ worse as the screen is moved then this is your issue.

The techie side of me wants to have a good look at the laptop and if you were a customer of mine I'd be intrigued by it, but I would just do the above, possibly a factory reset just to yet again rule out software and as its so new I would swap it for a new one/refund it. As much as I'd want to get to the bottom of it you have a brand new laptop not doing what it should do and it needs sorting.

findingrights

Fosterdog wrote: »

What you are describing I have seen before but never in a new laptop, usually when they are a few years old and it would be classed as wear and tear. It reminds me of what the old CRT monitors used to be like if the light caught them at the wrong angle and they'd look like there was liquid inside the screen distorting it.

Firstly I would want to completely rule out a software issue by getting all windows updates done and updating the graphics driver fully as well as altering graphics settings to see if it gets better or worse.

It would be worth trying it out with the screen at different positions, it could be a problem with the lead connecting the screen to the board. If it gets better/ worse as the screen is moved then this is your issue.

The techie side of me wants to have a good look at the laptop and if you were a customer of mine I'd be intrigued by it, but I would just do the above, possibly a factory reset just to yet again rule out software and as its so new I would swap it for a new one/refund it. As much as I'd want to get to the bottom of it you have a brand new laptop not doing what it should do and it needs sorting.

Ok, i can do the above later today, to see if that helps (ultimately it will be a lot easier if this fixes it because then i'll have a laptop i can use without the hassle of a refund) and while i do it i can take a screen shot to compare.
How would i do a factory reset as i've never done one before - and is it ok to do that (Just don't want the retailer to then say something like that could have caused it).

I just feel a little trepidation about doing any more with it, given i didnt realise the consumer law around laptops , and don't want to make any mistakes that might make getting a refund harder

mattyprice4004

I can see the issue, my trusty HP 8710w is the same and it's rather annoying.

neilmcl

As I said earlier I've seen this on a number of laptop screens over the years, particularly on matte, TN panels. I don't think this is a fault.

In fact if you read this: https://pcmonitors.info/articles/matte-vs-glossy-monitors/ it actually states that a disadvantge of certain matte screens can be a grainy or hazy texture when displaying whit or light coloured backgrounds.

OP, is your screen matte or glossy?

scoped1

wrong account

findingrights

It is a matte screen. I can see what you mean about matte screens not having quite the sharpness of a gloss display, my old laptop is a matte screen also. but this does seem like it would even be difficult to read text for a short length of time, coupled with the weird flickering the other day (meant to ask fosterdog if he could shed light on this - fosterdog, any ideas?) makes me concerned there is an issue with it.
Unholyangel, is yours a matte screen?

--- on another note it seems i made an account here a couple of years ago and forgot, it autologged me in , which account should i use, whoops!

unholyangel

Yes it is - didn't want the possible glare from a glossy.

findingrights

Hi,

I just got home from work and have seen i have an email regarding this.

Their reply after viewing the picture i sent (the one i posted earlier in this thread) is:

Dear Sir/Madam,

We are sorry to hear of the issues you are having with your item. Please can you go to *website address to request an RMA number from our returns department.

Your login details will be the same as when you made the purchase. Once prompted to enter a stock code or invoice number, enter your invoice number (leaving the stock code blank), click find product, then add the item to be returned. Continue to fill in the required fields and submit.

You will receive a response via email within one working day advising of the relevant procedure to follow.

once i click that link, the page reads:

What to do if you wish to return a product under warranty?

In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues. Below are a selected list of manufacturers. You can find contact details for other manufacturers by going to their webiste.
*list of manufacturers*

f you would rather that we handle your return, then please complete the online RMA. If this is not possible please contact *website url Customer Service Department.

You should receive an automated response to your email address in acknowledgement of receipt. If this is not received please contact the Customer Service Department.

The Service Department will then contact you accordingly.

If the item is DOA (See Manufacturers RMA Procedure Form for DOA periods), we will be in contact to arrange collection of the goods for return to ourselves.

If the item is faulty, once you have received an RMA number, the product needs to be returned to *website url Goods – In Department‚ All products must be returned to us in its original packaging, then secured by your own outer packaging with our RMA number clearly marked on this packaging. Under no circumstances should the individual product(s) box(es) be written on‚ marked or labelled.

On receipt‚ we then book in the returned products, test them‚ then‚ depending on the test result‚ we replace‚ repair‚ credit or return the products to you under the terms of the warranty.

my questions are;

is this the right process - am i returning the item under warranty?
is this reply following the picture an acceptance that the screen is not right
before i send it, should i take it to an independent computer shop to look at

thanks