New laptop arrived today

Fosterdog

It may well just be the software configuration, does it have a dedicated graphics card or just standard on board graphics? Either way there will be options to adjust the settings, just more options for configuration with a dedicated card.

GwylimT

Is it the Cube gaming variety? If so the graphics card is okay but can 'stutter' when challenged. Does yours have the gt 840m or the gtx 850m? I doubt the gt 840 would actually produce a HD image, where as the 850 should. Both can require tweaking to get the best result.

Make the screen black, you mentioned white spots so this is to see if the spots remain.

findingrights

it's the CB-CZ5840-745MP with an 840m card.
spec is:
Intel® Core™ i7-4710MQ Haswell Quad Core Processor
15.6" Full HD Matte Screen
Microsoft Windows 10 Home 64bit
16GB DDR3 RAM
Hyper X Savage 240GB SSD
DVD Rewriter
Dedicated GT 840M 2GB Graphic

It's not even a case of stuttering, i havent used it for any games or anything.
Just text on the desktop and skype/chrome etc.
I've seen while looking this up, if i cancel within 30 days i do not have to pay for the extended warranty, which is one good thing.

I'll have a look at altering the size, and look at the blacks in a minute.
the issue though, isn't that it looks pixelated, it looks almost like if you were to wipe something wet on the screen, that kind of glistening that looks like it needs to be wiped off. It almost reminds me of the artifacts you get in low res jpeg/compressed images.


i will try and take a photo, but i know with the refresh rate of the monitor vs the camera it may make it tricky to actually produce an image showing it.

findingrights

I've just looked at the settings, they were at 125% size wise. i changed it to 100% and restarted.
it is still the same grainy look however, and hasn't impacted on that.

i looked at blacks and the grain is less pronounced but still there.

neilmcl

As I mentioned I think it's just the type of LCD screen you've got. The Cube/Clevo etc laptop's are made to a budget and usually the screen cost will suffer. It's probably a cheap Chinese TN screen, although having said that I've seen similar on Samsung panels before.

Your best bet is to try and return it as faulty for a replacement you may be lucky but then the replacement may well look the same.

findingrights

would it be possible to get a refund and then just purchase another laptop?
i can't see how this would be usable for long periods for typing due to this.

neilmcl

findingrights wrote: »

would it be possible to get a refund and then just purchase another laptop?
i can't see how this would be usable for long periods for typing due to this.

Yes, you have 30 days within which to reject it for a full refund but the onus will be on you to prove that a, a fault exists and b, the fault was inherent to manufacture. You can only do either by taking it to an independent expert to diagnose any fault with it.

findingrights

that is a different model.
the one i purchased was from save on laptops, it wont let me post the url here but the model is Cube Chameleon CZ-5840
CB-CZ5840-745MP

findingrights

on the returns part of the website it says
"We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Consumer Contract Regulations."

If i am entitled to a full refund, do i still have to pay the 'minimum £50 restore cost"
and does it matter that i have turned it on and used it

wealdroam

findingrights wrote: »

on the returns part of the website it says
"We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Consumer Contract Regulations."

If i am entitled to a full refund, do i still have to pay the 'minimum £50 restore cost"
and does it matter that i have turned it on and used it

The law allows them to deduct money from the refund if the consumer has handled the goods "beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop" and that handling has reduced the value.

In a shop, are you allowed to take a new laptop out of the box, activate windows, install Skype, etc, etc?

Restoring the laptop back to its original state obviously costs something, but I do not know whether £50 is right or not.