New laptop arrived today

findingrights

i didnt activate windows, it was preloaded and installed, without me doing the usual activation/geographic/name etc. i don't know if this is usual with window 10 or not - but the username is cube, so it has been pre-setup
i'm not sure how i could establish the functioning without taking it out of the box?

wealdroam

findingrights wrote: »

i didnt activate windows, it was preloaded and installed, without me doing the usual activation/geographic/name etc. i don't know if this is usual with window 10 or not - but the username is cube, so it has been pre-setup
i'm not sure how i could establish the functioning without taking it out of the box?

Taking it out of the box is somewhat different to installing Skype and Chrome - you mentioned that in post#7.

Anyway, I'm only pointing out the law to you.

findingrights

yeah, that is true. I feel silly for waiting to see if the screen improved, and installing programs on it.
i didn't realise that would effect anything.
It says that you cannot return a used computer - does this mean i cannot even return it?

PCMcGarry

findingrights wrote: »

yeah, that is true. I feel silly for waiting to see if the screen improved, and installing programs on it.
i didn't realise that would effect anything.
It says that you cannot return a used computer - does this mean i cannot even return it?

findingrights wrote: »

it's a Cube laptop, not sure i can mention the retailer here?
I've been looking at the website for returns and it says:
"The item must not be used and must be 'as new' when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Consumer Contract Regulations."

Would the laptop be considered used at this point?
I've used it for a total of maybe an hour, and installed skype and chrome on it, and done nothing else

Yes, that will be your sticking point. I think you'll need to prove its faulty or doesn't conform the the description as advertised.

If it's simply a case of its not as good as you thought it should be then you may have a problem by using it.

Do you have a local independent computer shop that could give you an unbiased opinion?

wealdroam

findingrights wrote: »

It says that you cannot return a used computer - does this mean i cannot even return it?

That is not right.
You can certainly return the computer - but the seller can deduct an amount equal to "the diminished value" of the goods.

That does depend on the seller having supplied the appropriate documentation at the time of the sale or with the delivered goods.

findingrights

i have now emailed the seller informing them of my issue, and will update on any replies.

wealdroam wrote: »

That is not right.
You can certainly return the computer - but the seller can deduct an amount equal to "the diminished value" of the goods.

That does depend on the seller having supplied the appropriate documentation at the time of the sale or with the delivered goods.

what appropriate documentation is that, sorry to be naive

wealdroam

findingrights wrote: »

what appropriate documentation is that, sorry to be naive

For example, if the seller has not informed you by a durable means - information on a website is not durable, but an email or piece of paper is - that they can recover the cost of that 'diminished value', then they must refund the full amount paid.

For example, if the seller has not informed you by a durable means that the consumer must pay the cost of return, then the seller must bear that cost.

There are many other things they must tell you.
It's not easy reading, but they are all listed in Schedule 2 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Check emails, delivery notes, etc.

neilmcl

findingrights wrote: »

on the returns part of the website it says
"We reserve the right to make a minimum charge of £50 to restore a used computer back to factory default settings. Please note you cannot return a used computer to us under the Consumer Contract Regulations."

If i am entitled to a full refund, do i still have to pay the 'minimum £50 restore cost"
and does it matter that i have turned it on and used it

No, this is only for change of mind returns.

findingrights

wealdroam wrote: »

For example, if the seller has not informed you by a durable means - information on a website is not durable, but an email or piece of paper is - that they can recover the cost of that 'diminished value', then they must refund the full amount paid.

For example, if the seller has not informed you by a durable means that the consumer must pay the cost of return, then the seller must bear that cost.

There are many other things they must tell you.
It's not easy reading, but they are all listed in *had to remove your link

Check emails, delivery notes, etc.

The only documentation that came with it was instructions and my address/delivery info.

i received emails once at confirmation and once at dispatch with the following written in under the order:
The order email:

Important Information
Your Order
In the unlikely event that there is a discrepancy with your order, please contact the sales team as soon as possible. Contact information can be found here: *their website, had to remove as i am not allowed to post links

We only process orders Monday - Friday up until 5.15pm (Excluding Bank Holidays)

Returns
In the unlikely event that you need to return your item to us this should be done online using our online returns system, which can be found here: *their website, had to remove as i am not allowed to post links
You will need your RMA number prior to speaking to one of our team.

The dispatch email:
Important Information
Your Order
In the unlikely event that there is a discrepancy with your order, please contact the sales team as soon as possible. Contact information can be found here: *their website, had to remove as i am not allowed to post links

Your Delivery
If you have ordered any accessories or software packages with your product, these will most likely be attached to the outside of the box. Please check all packaging before disposing. We have CCTV footage of every order being packed, so if you find any discrepancies please contact us.

To offer the best possible service and prices we use 2 main couriers (others may be used).
DPD - The courier will try to contact you on the day of delivery with a one hour timeslot. You will need to sign for your product(s) on delivery.

Royal Mail - Depending on price, size and weight of your products, you may require to sign for your consignment. We advise customers to always be present when the consignment is delivered, in case it does not fit through the letterbox.

To offer the best possible price, your order may arrive by more than one courier. We apologise for any inconvenience this may cause

Download Products
Please note if your order contains download products these should now be available to download from *their website, had to remove as i am not allowed to post links

Returns
In the unlikely event that you need to return your item to us this should be done online using our online returns system, which can be found here: *their website, had to remove as i am not allowed to post links

CCR - 14 calendar days from date of receipt for end users only. Does not apply for Business to Business transactions.

You will need your RMA number prior to speaking to one of our team.

---

neilmcl

Did you receive an invoice with all the T&Cs?