Warning - Tesco Click and Collect Charge 2016!

LadyDee

tomtontom wrote: »

Who is this "we" you are referring to?

I'm glad you can live without them, I guess they can live without you too. You do seem to be getting in a state over something quite insignificant, especially when in June you claimed to have stopped shopping there!

That's right, I have stopped shopping there. I'm supporting other people's annoyance at these charges. Because I'm not personally affected doesn't mean I have no interest.

LilElvis

LadyDee wrote: »

This shenanigans shouldn't be necessary.

I'll simply spend elsewhere.

The fact that they have closed a very large Home store in my town which is undergoing a multi-million pound renovation prograamme and attracting new stores into the area, suggests to me that they are in trouble. and making a couple of £s on collection items is pathetic. They do not sell anything that is not available elsewhere, other than their own branded goods and I for one can live without them.

Fortunately, another local garage price matches Tesco so I don't even have to get my petrol there nowadays.

We can live without you Mr. T.

Like many other retailers (Amazon, John Lewis are examples) Tesco have come to the view that it is uneconomic to offer a free delivery service for low value items. Even if Tesco were to deliver click and collect orders alongside other store deliveries there is still a sizable cost to them in picking, packing, labelling and packaging costs. They have determined that the price point at which it is economically viable is £30 - it isn't "shenanigans", it's driven by business sense.

I'm picking up an order from John Lewis tomorrow - it's being delivered to my local waitrose. Two pairs of socks with a value of £12, plus £2 delivery. They have them in stock in John Lewis an enormous 1 mile further up the road, but it's easier to collect from the supermarket than faff with parking and the £2 it would cost me in parking charges.

I also pay for Amazon Prime because I shop with them all the time, and frequently below the minimum spend to qualify for free delivery, so I enjoy the convenience of next day delivery at a very low cost. In fact it is actually at a gain to me as I often opt for a slower delivery service in return for credits against my Kindle account - which I use against books I would have purchased anyway. These credits are greater than my monthly cost to have Prime, and I get the tv service too.

Retailers will have looked at the figures and determined that as customers have become more accustomed to e-commerce and its benefits that the majority of customers will be happy to pay a small premium for the convenience it offers. The majority doesn't mean all, just most, and losing low-value customers like you will have been built into their model.

LadyDee

LilElvis wrote: »

Like many other retailers (Amazon, John Lewis are examples) Tesco have come to the view that it is uneconomic to offer a free delivery service for low value items. Even if Tesco were to deliver click and collect orders alongside other store deliveries there is still a sizable cost to them in picking, packing, labelling and packaging costs. They have determined that the price point at which it is economically viable is £30 - it isn't "shenanigans", it's driven by business sense.

I'm picking up an order from John Lewis tomorrow - it's being delivered to my local waitrose. Two pairs of socks with a value of £12, plus £2 delivery. They have them in stock in John Lewis an enormous 1 mile further up the road, but it's easier to collect from the supermarket than faff with parking and the £2 it would cost me in parking charges.

I also pay for Amazon Prime because I shop with them all the time, and frequently below the minimum spend to qualify for free delivery, so I enjoy the convenience of next day delivery at a very low cost. In fact it is actually at a gain to me as I often opt for a slower delivery service in return for credits against my Kindle account - which I use against books I would have purchased anyway. These credits are greater than my monthly cost to have Prime, and I get the tv service too.

Retailers will have looked at the figures and determined that as customers have become more accustomed to e-commerce and its benefits that the majority of customers will be happy to pay a small premium for the convenience it offers. The majority doesn't mean all, just most, and losing low-value customers like you will have been built into their model.

Oh I'm sure they won't miss me personally, but there are thousands like me. Individually yes, I'm low-value as far as Tesco is concerned, but my old monthly grocery spend is now going into other tills (Aldis & Morrisons), my homeware purchases mainly Wilkinsons and The Range and my monthly petrol top-up I now buy from the garage up the road.

Retailers have been looking at figures and making decisions based on assumptions and projections for decades but they've made mistakes before and no doubt will again.

HornetSaver

I presume Tesco's thinking is that a lot of the cheaper items will be in stock anyway, that footfall is very high being a supermarket so some will pay this anyway, and that this charge will subsidise low prices on higher ticket items, making it less important for them to have huge tech sections.

Contrast that to John Lewis, who are absolutely set up for big ticket items by being department stores, but get a lower footfall and therefore want to make smaller purchases more attractive to boost it.

It's a good thing for companies to do the same thing in different ways, as there is more potential for the savvy shopper to save. Same principle as with bank accounts.

KxMx

I only ever get low value items, so my money will now be going elsewhere to retailers who do offer free Click & Collect.

20aday

And surely Tesco are shooting themselves in the foot if a Click & Collect customer is picking up a "low value" item before doing their weekly food shop (especially if the bills totals more than £30)?

deanos

Yep, it attracts customers to spend while collecting items

Exile_geordie

deanos wrote: »

Yep, it attracts customers to spend while collecting items

Allegedly. Maybe Tesco have noticed that this doesn't actually attract that extra business to make it worth while - remember they are the kings of data collection so will have more insight to their shoppers habits than you or I will.

ladymarmalade222

I have just had the email but it is worded differently as I did let my delivery saver lapse.

My email states that there is a minimum £10 spend for delivery saver customers. Has this always been the case?

They do like to make things complicated, always changing the goalposts. I think this is the reason they are constantly alienating customers as they never know where they stand with new "offers" and "promotions" every week.

Xx

jb66 wrote: »

Ive Just had this disapoining Email. I subscribe to delivery saver but I can see this being a big issue for many people

Dear Mr X
From early February 2016, we will be introducing a £2 delivery charge for Click+Collect orders under £30 at Tesco direct. This will help ensure we can continue to offer you the convenience of picking up your order from your chosen store at a time that suits you.
As a Delivery Saver customer, however, you will not be affected by these changes and will still be able to choose Click+Collect delivery for orders under £30 as part of your plan with no additional charge. Tesco Partners will continue to be excluded from Delivery Saver.
All customers will continue to enjoy free Click+Collect delivery for orders over £30 on Tesco direct. And there’s no change to home delivery options.
We will be in touch again with more information before these changes come into effect.
Thank you for shopping with Tesco.

Your Delivery Saver Team

eyelinerprincess

Looks like it'll be cheaper for me to get them to deliver it to my house. £2 fee plus around £2 in petrol for the round trip. Just added something to my basket and delivery was put at £3. Though whether they'll sneakily increase that is yet to be seen.