Any discounts on buying an iPhone 6S outright?

d123

WellKnownSid wrote: »

There's a minimum two year warranty across the EU - that's the law. Different governments implement this differently, but two years is the minimum. In the UK the limit is six years, five in Scotland.

As a fairly old member of the forum I'm surprised you are taken in by the EU warranty myth. There is no "minimum two year warranty across the EU" law.

It's been posted about enough times on this forum as being just an urban myth and even Martin Lewis has made a blog post about the situation. You are confusing a warranty with how long it's possible to complain about faulty goods.

The EU ‘goods must last a minimum two years’ rule is a myth

I keep reading people comment, saying a little-known EU law states there’s a minimum two years in which a faulty product can be returned and people asking why UK retailers don’t utilise it. Actually this is simply a misunderstanding as we’ve got STRONGER rights here…

I was prompted to blog this after reading a suggestion in the new 50 words Moneyfesto 2011 that this should be implemented in the UK. In the past I’ve even read newspaper articles that get it wrong, so I thought it about time to set something down to correct what’s becoming a common urban myth.

Actually the EU law talks about how long you’ve got to complain, not how long goods should actually last. And while it’s minimum 2 years, in the UK we actually get SIX years to do the same.

What actually counts is what the legal definition of faulty is. The key is, at the time of purchase, goods must obey what I call the SAD FART rules, i.e. be of “Satisfactory quality, As Described, Fit for purpose And last a Reasonable Time” – if not, they are legally faulty (see full Consumer Rights guide for detailed explanation).

http://blog.moneysavingexpert.com/2010/12/13/the-eu-goods-must-last-a-minimum-two-years-rule-is-a-myth/

WellKnownSid

d123 wrote: »

As a fairly old member of the forum I'm surprised you are taken in by the EU warranty myth. There is no "minimum two year warranty across the EU" law.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

Part of the problem here is with UK semantics. In practise, statutory rights are taken more seriously in other EU countries - where despite the wording it's genuinely taken as a two year warranty - which is what it's intended to be.

Over here, businesses market their warranties as the only form of protection available, with consumer rights touted as some kind of poor man's last resort...

grumbler

WellKnownSid wrote: »

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

Part of the problem here is with UK semantics. In practise, statutory rights are taken more seriously in other EU countries.

Don't know about the practice, but the theory (your link) is:

Within six months from receipt of the goods, you just need to show the trader that they are faulty or not as advertised. But, after six months in most EU countries you also need to prove yourself that the defect already existed on receipt of the goods, for example, by showing that the defect is due to the poor quality of materials used.

The only difference from UK I see is 2 years instead of 6.

WellKnownSid

grumbler wrote: »

Don't know about the practice

In practice it works like this. And I've done this multiple times in several EU countries...

If your device / equipment / thing breaks within the first two years, you get told to take it to an authorised repairer. You take it in, hand over the item and the receipt. They take your phone number. They call you to say it's fixed a few days later. You go and collect it. Free of charge.

No quibble. No fuss. No-one tells you that you need to pay £20,000 to hire a criminal lawyer and form a panel of expert witnesses who will prove that the device is faulty and that the fault was present on receipt by a design or manufacturing fault.

In the UK - we've just created confusion by extending the period to an almost unworkable level resulting in everyone arguing the toss that it was never intended to be a warranty at all to justify why they shouldn't have to replace your toaster when it blows up at 13 months old, and that the only 'true' warranty is a manufacturer's / importer's warranty.

grumbler

WellKnownSid wrote: »

In practice it works like this. And I've done this multiple times in several EU countries...

And all these times was the manufacturer's warranty shorter than 2 years?
In fact, IMO 1 years' warranties are rather an exception than a rule.

diamonds

marsman802 wrote: »

Update to this - Carphone Warehouse accepted the order at £599 then processed it at £619. When I phoned to complain I was told they could give me a £20 voucher to spend at their store which I declined.

Then they said I could send the phone back for a refund and then place another order.

Clearly I don't trust their ability to enter the right number in again so I'm going to reject delivery of the item tomorrow at the door so it just gets sent back.

I've ordered the phone direct from Apple using corporate discount which gets me the 64GB 6S for £607 and it's unlocked already as stated above.

What a palava.

Just call your card issuer and ask for a chargeback as amount is not as agreed.

Rozapk

Unless it's a really big discount (unlikely) it's not worth sacrificing 2-years' Apple warranty (when buying directly from Apple) and getting pathetic 1 year instead.

pinkteapot

Rozapk wrote: »

Unless it's a really big discount (unlikely) it's not worth sacrificing 2-years' Apple warranty (when buying directly from Apple) and getting pathetic 1 year instead.

You've copied grumbler's post #5, and it's still incorrect. Legal discussion above aside, direct from Apple only gets you one year now, with an option to pay for a two year warranty.

Outcome of the thread, for future reference:

Dodging the legal issues completely, I've ordered from John Lewis, who are the same price as everyone else and include a two year warranty. While others may actually be under an EU legal obligation to help for two years, John Lewis offer the free warranty properly and I'm less likely to have an argument with them if I need to claim under it.

EDIT: Have reported Rozapk because all their posts are copy/pastes of earlier responses on threads, presumably post-count building.

grumbler

pinkteapot wrote: »

You've copied grumbler's post #5, and it's still incorrect.

He is just a miserable spammer, but what I said was correct - confirmed by numerous posts of different members on this forum.
For the moment it's irrelevant as you've bought from JL. Feel free to ignore the reported experiences and remain deluded for the future.

pinkteapot

As I said earlier, Apple themselves said that the warranty is only one year (confirmed via live chat on their UK store). And it's perfectly clear, here:
http://www.apple.com/uk/legal/statutory-warranty/

When you purchase Apple hardware products, you will also receive coverage from the Apple One-Year Limited Warranty.

Where exactly does it say you get a two year warranty?

It says that two years is only with AppleCare+, which is paid for.

And, if the two year thing is just because of EU law, wouldn't it apply no matter where you bought it from? You said that people had to buy direct from Apple to get two years...