HSBC switch offer - £120 - apply by 28/02/16

derrick

derrick wrote: »

I have done other switches which I am sure have taken less time than this one, however I applied over the phone and when the switch is complete it will have taken 5 weeks and 1 day. The following is a chronological order of events:-

11th January I applied for the account over the phone and was told I was successful and paperwork re specimen signature would be sent out.

23rd January, (Saturday), paperwork arrived which included my account number and sort code, plus my customer ID from the original phone call, I signed it and returned, although being a Saturday it would not have been picked up until Monday 25th January.

28th January I phoned to check on progress and to see if the paperwork had arrived, it had and I was assured that the incentive would be paid as I had applied during the offer period and as long as the switch started within that period there would not be a problem.

01st February I phoned and set up my telephone pin and requested the "secure key", I was told this would be sent out to me within 5 working days.

03rd February debit card arrived, I called HSBC to confirm account opening date and was told this was 01st February. I asked to be transferred to the account switching team who told me they needed to send out the switching terms then they would call me back to arrange the switch, a provisional switching date was given as 16th February and they would call me Monday morning 08th February to confirm receipt of switch terms and to start the switch.

05th February PIN arrived.

06th February "secure key" arrived.

08th February they had not called me in the morning so I called them at 1420, told them the terms had arrived, (they hadn't but they are the same as all others), and they started the process with a switch date of 16th February.

Today, 16th February. as promised the switch has taken place, so now just need to set up the regular saving account and wait for the £120.

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Tragen

derrick wrote: »

Today, 16th February. as promised the switch has taken place, so now just need to set up the regular saving account and wait for the £120.

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Have I missed something to do with the regular savings account?

Dan83

My switch should also be done today, I set up my account then switched another to it. In 70 days I'll also be £120 richer!

derrick

Tragen wrote: »

Have I missed something to do with the regular savings account?

It isn't a requirement but you can get 4 or 6% in a regular saving account depending which CA you open.

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Jennifer_Jane

Tragen wrote: »

Well, my switch date was supposed to be today.

My doner account still has its balance and is active

Don't be miserable! Ask for compensation!

Well done - finally - to the switching team. I now have £220 in my account, and I'm waiting for my wine to arrive, and the switch to be finalised on Tuesday.

badger09

Tragen wrote: »

Well, my switch date was supposed to be today.

My doner account still has its balance and is active

Jennifer_Jane wrote: »

Don't be miserable! Ask for compensation!

It might be enough for several kebabs :rotfl:

Tragen

badger09 wrote: »

It might be enough for several kebabs :rotfl:

lol, cant believe I did that!

Tragen

Jennifer_Jane wrote: »

Don't be miserable! Ask for compensation!

Well done - finally - to the switching team. I now have £220 in my account, and I'm waiting for my wine to arrive, and the switch to be finalised on Tuesday.

Well, it got to 4PM, no switch has occured, so I called them to complain. Even though I went in branch and saw everything on the screen, the switch wasnt "ticked" apparently, so now it's been set up to go through on the 24th. 10 minutes later after rejecting the first offer of £60, I asked for £100 to cover my time and stress, and now I'm happy, I think! pays for a night out at least.:beer:

badger09

kebabs all round :beer::rotfl:

Paul_1977

Does anyone know how HSBC assign sort codes? Is it your local branch ?

Edit: oh dear I won't switch lots of people having trouble.