HSBC switch offer - £120 - apply by 28/02/16

td_007

C_Mababejive wrote: »

Had letter,,please visit HSBC branch to prove income..hahahaaa..

OH had a similar letter and had to go in branch! Not sure what this is all about? Surprisingly there was no selling attempt.

td_007

HSBC are certainly making you work for the incentive money and putting up hurdles so that only the most committed will stay on the course for the incentive.

- OH gets a letter to go into branch and prove income. I think that was easy. Since I had not heard anything for almost 2 weeks after I had sent back the signed forms, I called yesterday and after more than 30min wait was told that my application could not be found. I need to go into a branch with ID etc.

I am committed and will get the reward

ratechaser

YorkshireBoy wrote: »

Been there, tried that, they weren't interested! (last July)....which is the reason I withdrew my July 2015 application before they'd formally opened the account.

Fortunately I was accepted for the Advance account straight off this time around.

Well things may have changed

Chap in the branch couldn't understand why I'd been turned down, and got my Advance account set up then and there, while doing a pretty good sell on the virtues of their Premier service...

Anyway, now to get the switch arranged and reg saver set up. This one doesn't need DDs I seem to remember?

I think I've run out of accounts to open now

Tragen

ratechaser wrote: »

I think I've run out of accounts to open now

I've only just started switching, with HSBC being the first. Wish me luck

ratechaser

Tragen wrote: »

I've only just started switching, with HSBC being the first. Wish me luck

Good luck! :j

stclair

This application process has been a shambolic.

I went into branch with ID watched the woman staple it all together.

Rang HSBC for an update afterwards, they was like we have received your address verification but not your passport :mad:

My brothers experience has been even worse lol

Ken68

I rang the Switching Service yesterday and was told out of date for the incentive.
Just had a call from HSBC who offered to go ahead with the switch and he apologised and confessed shambolic.
So at least complain and mention that you thought you needed debit card and pin number before proceeding.

TartanSaver

Today I received a letter (dated 25th January) saying that if I don't provide the documents they asked for in the letter dated 8th January within 7 days of the date of this letter, they would assume I didn't want the account after all.

I never received anything on the 8th of January. They sent me, without context, a leaflet about switching, around about the 15th. I called up, and was told I would need to go into branch. The advisor was extremely vague about what I actually needed to bring. So now I have to spend my Saturday morning going into branch, and based on what some people are saying above, I worry they are going to demand documents I cannot easily produce (I recently changed jobs, for a start) and then tell me it's not possible to switch before the incentive cutoff. It sounds very much like the 30 day clock starts ticking essentially in the past.

On the other hand, if they still want documents, presumably they account isn't actually open yet, so that might be ok. I'll keep you all posted... Done a lot of switches in the past two years, and this one has already been, by some margin, by far the most shambolic.

td_007

It not just shambolic, it frustrating, disappointing and designed to waste your time.Knowing that people will apply for the incentive they have set it up to put up as many roadblocks as possible so that only the most determined will get the incentive.

Apparently, for the switch one needs to go into a branch (again!) as they cannot do it over the phone. Alternatively, they will post you some blurb which you have to read and then call them to say you agree. This way the switch difinitely cannot be completed in the 30 day period!

trickydicky14

Similar experience as many others on the forum.
Applied on line, waited about five days for any response then got stuff about ‘how to switch’ four days later received letter asking for my signature, sent back by return post.
Waited nine days and not a word so out of desperation made an appointment at my nearest branch some 50mile round trip.
Staff admitted things had not gone ‘as planned’ and ordered me a debit card as not been done and allowed me to setup password and other stuff in branch so I could access my account.
What I found a little disturbing, I was not asked to provide any I.D before or during the setting up and getting access to the account, when I offered to give my new sort code and account number I was told it was not needed as they could get to the account just by name.
The only point the staff new who I might be was when I asked to set up a switch and I gave them my Lloyds debit card to allow them to take the account number.
At no point during the process of applying on line and my visit to the bank have I been asked to provide any documentation regarding my I.D.
The two good things to come out of all this was firstly the staff are very nice and offered me a coffee and I was assured I would get my switch bonus even if it took more than 30days to setup.
My advice is ‘GO INTO YOUR LOCAL BRANCH TO SORT IT OUT, DON’T WAIT FOR THE POSTMAN’.