HSBC switch offer - £120 - apply by 28/02/16

brila

I applied on Monday evening and got the 7 days holding response. I've never had that sort of message when applying for accounts online before. Hopefully it goes through as the £120 would be useful and I would like a new current account anyway due to Nwide being inept.

bristolleedsfan

Letter 16th January said should have had debit card/pin number by now, tried to phone a few times encountered similar problems to an earlier poster, today phoned HSBC telephone banking from a HSBC Branch.

Informed debit card hadnt been ordered with no explanation as to reason for this, regular saver hadnt been opened either from 8 days ago due to backlog of applications.

Said I wanted to make a complaint re shambolic account opening experience, compensation for stress, time spent etc etc.

Outcome debit card being sent out, regular saver account opening prioritised and now open, offered 40.00 compensation. ( Switch I had already organised via Branch appointment due to complete on 29th January)

Thanks to all the contributors to this thread. :beer:

Tragen

bristolleedsfan wrote: »

today phoned HSBC telephone banking from a HSBC Branch.

So you had to go to a branch to get it sorted? If I end up having to do that, the possible £40 compensation wouldn't be enough imo!

bristolleedsfan

Tragen wrote: »

So you had to go to a branch to get it sorted? If I end up having to do that, the possible £40 compensation wouldn't be enough imo!

Branch only a short stroll for me

Tragen

bristolleedsfan wrote: »

Branch only a short stroll for me

Unfortunately not for me

littlej0hn

Again on 'salary going into the account'....there's no way they could say either way where that money has come from. For all they know you are self employed, yes you say what your employment status is when you apply, but seriously, you think they'll be looking out for who paid you?!

colsten

They can easily see whether you were paid by a company or organisation (BACS) or an individual (FP or cash deposit). They can also find out who made a BACS or FP payment if they really want to. Whether they would really want to is a different matter.

ratechaser

Ok, appointment sorted in branch for tomorrow, after it turns out they think they sent me a letter saying that I could have a regular but not an advance account. Ho hum, fair enough as I'm between jobs right now so they are probably focusing on that, but I wonder if they take any account of net worth or investment income, as that could make it an interesting meeting :-)

Worst case it will be a very short lived account once the £120 is banked, as a 4% reg saver isn't high on my priority list!

YorkshireBoy

ratechaser wrote: »

...I wonder if they take any account of net worth or investment income, as that could make it an interesting meeting :-)

Been there, tried that, they weren't interested! (last July).

a 4% reg saver isn't high on my priority list!

...which is the reason I withdrew my July 2015 application before they'd formally opened the account.

Fortunately I was accepted for the Advance account straight off this time around.

jmillner

Thanks for the heads up, sounds good!