Bulb Energy Reviews: Give your feedback on the energy supplier

satlot

Will_at_Bulb said:

Great to have you with us Chrissiegog Give us a shout if you need anything.

I have been paying by Standing Order to Bulb.I have made 2 payments of £250 a month+Bulbhelp  have said that they cannot locate the money I have paid.It has NOT been credited to my Account.On 22 Oct 2022, Bulbhelp said that they had escalated the Matter with Finance as Bulbhelp could see that I had made the payments to the correct BULB account. Now Bulb has been taken over by Octopus. Bulbhelp are not responding to my emails to Bulbhelp.I am worried-extremely worried about the £500 that I have paid to Bulb.Would apprecaite ..ANY HELP..thanks

QrizB

Welcome to the forum satlot.

satlot said:

I have been paying by Standing Order to Bulb.I have made 2 payments of £250 a month+Bulbhelp  have said that they cannot locate the money I have paid.It has NOT been credited to my Account.

Is this a new Standing Order, or a longstanding one? Have previous payments from the same Standing Order been successfully credited by Bulb?

On 22 Oct 2022, Bulbhelp said that they had escalated the Matter with Finance as Bulbhelp could see that I had made the payments to the correct BULB account. 

From what you've said, Bulb have found the payments and the problem is at their end. Is that your understanding?