Bulb Energy Reviews: Give your feedback on the energy supplier

bob69

Hi, I switched back to Bulb on February 23rd after an excellent 12 month deal with Avro came to an end. Bulb were cheaper than Avro's cheapest tariff at the time of switching. A week after the switch completed, Avro announced a new fixed tariff that was cheaper than Bulb, even before Bulb announced their latest price rise. So I intend to switch back to Avro.
 I have a couple of questions:
I manage 3 accounts, for myself, my mother & also my father-in-law. We each have at least £50 of Bulb referral credits from referring each other last month. Will Bulb use these credits as part payment for the final balance for each account after we switch to a new supplier?
Also , when I logged into the Cheap Energy Club, it is showing my Bulb Vari-Fair tariff as currently having higher unit rates & standing charges than is displayed when I log into my Bulb account (s). Have the proposed price hikes already been factored in tho the Cheap Energy Club? Or have I missed something with regards to an earlier price change that has occurred between February 23rd & today? I have been unable to contact either Bulb or Avro over the weekend. Quite annoying when I only received official notification & became aware of the price rise just after the phone lines had closed for the weekend. We still haven't made our final payments to Avro for the old tariff,  they're due out on April 3rd.
 Thanks in advance for any help with these questions. 👍

Capyboppy

Hi Bob.
I can't answer the second part of your question, with your £50  referral  credits, you might want to check the terms and conditions if you have to stay with them for a certain length of time to keep them. I know in the 'old days' this was the case, but maybe it has changed now? Just a thought so you don't possibly lose them.

bristolleedsfan

bob69 said:

 Will Bulb use these credits as part payment for the final balance for each account after we switch to a new supplier?
Also , when I logged into the Cheap Energy Club, it is showing my Bulb Vari-Fair tariff as currently having higher unit rates & standing charges than is displayed when I log into my Bulb account (s). Have the proposed price hikes already been factored in tho the Cheap Energy Club?

Answer is Yes  any excess credit including referral credit gets refunded after final bill is issued and Yes announced price hikes already have been factored in to the Cheap Energy Club

bob69

Ok thanks to you both for your quick replies. I have now switched all 3 accounts back to Avro.👍

philthunder

When I changed to Bulb the first 6 months Bulb were a total mess with their accounting. Wrong meter reading totals, gas calculation to KW was totally wrong. Figures rounded up, so they were always a penny dearer, totals wrong. Each month was an hour on the phone checking their !!!!!! ups and getting them to right them.
They have got better but I advise to check every bill, because I always had a wrong figure somewhere.

wakeupalarm

Next week

An executive at one of the companies which had explored a takeover of Bulb said it had liabilities of approximately £1bn

https://news.sky.com/story/government-accelerates-planning-for-collapse-of-big-energy-supplier-bulb-12453948

Capyboppy

Says £6M!  Ouch!

mrspixie_2

MikeFloutier said:

We’ve switched from Bulb to Eon Next recently due to the current situation; thank you MSE for the advice. The energy club now advises that our best, reasonable, alternative would cost around £500 more so I’m very glad to have listened; thank you!

However, the main reason for this post was to say how happy I’ve been with bulb over the last year; great deal and excellent customer service. Finally, having switched, they have promptly, and correctly, calculated my refund due (around 1 month’s payment).

Many thanks to all!

I am now wondering what to do, I am with Bulb just increased to £172 a month, but I have just done a comparison and they are a lot more. I have been very happy with Bulb. 
What would you all do? change now?

Capyboppy

mrspixie_2 said:

MikeFloutier said:

We’ve switched from Bulb to Eon Next recently due to the current situation; thank you MSE for the advice. The energy club now advises that our best, reasonable, alternative would cost around £500 more so I’m very glad to have listened; thank you!

However, the main reason for this post was to say how happy I’ve been with bulb over the last year; great deal and excellent customer service. Finally, having switched, they have promptly, and correctly, calculated my refund due (around 1 month’s payment).

Many thanks to all!

I am now wondering what to do, I am with Bulb just increased to £172 a month, but I have just done a comparison and they are a lot more. I have been very happy with Bulb. 
What would you all do? change now?

We were lucky enough to have our fixed rate with Octopus come to an end just before the big increase came. There was a penny difference between another 1 year fixed and a 2 year fixed so you can guess what I went for! Although it was a higher rate, I doubt it would be like it is now across the board. 

You could phone them up and ask what is the cheapest they could do for you? Say you were recommended go to them from another ex-bulb customer. Sorry I can't suggest anything better.

mrspixie_2

Capyboppy said:

mrspixie_2 said:

MikeFloutier said:

We’ve switched from Bulb to Eon Next recently due to the current situation; thank you MSE for the advice. The energy club now advises that our best, reasonable, alternative would cost around £500 more so I’m very glad to have listened; thank you!

However, the main reason for this post was to say how happy I’ve been with bulb over the last year; great deal and excellent customer service. Finally, having switched, they have promptly, and correctly, calculated my refund due (around 1 month’s payment).

Many thanks to all!

I am now wondering what to do, I am with Bulb just increased to £172 a month, but I have just done a comparison and they are a lot more. I have been very happy with Bulb. 
What would you all do? change now?

We were lucky enough to have our fixed rate with Octopus come to an end just before the big increase came. There was a penny difference between another 1 year fixed and a 2 year fixed so you can guess what I went for! Although it was a higher rate, I doubt it would be like it is now across the board. 

You could phone them up and ask what is the cheapest they could do for you? Say you were recommended go to them from another ex-bulb customer. Sorry I can't suggest anything better.

Thank you, are you happy with Octopus ?